Contact troubleshooting

The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

I cannot find the Add Custom Phone Tune menu item

If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.

Custom address book field data is not appearing on my computer

You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

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Blackberry 8100 manual Contact troubleshooting, Cannot find the Add Custom Phone Tune menu item

Contents

User Guide SWDT29551-29551-07192006-001 Contents Voice dialing Search 103 143 163 193 205 237 Page Type text using multi-tap Type text using SureType technologySwitch typing input methods BlackBerry basics Turn on standby mode Switch applicationsAssign an application to a Convenience key Set owner information Create a link for a PIN About linksExpand a folder Collapse a folder No application opens when I press a Convenience key Shortcuts Answer a call Phone shortcuts Camera shortcuts Typing shortcuts Message shortcuts Switch typing input languages Type in a number or password fieldInsert a period Capitalize a letter Attachment shortcuts Search shortcutsBrowser shortcuts Media shortcuts Calendar shortcuts Map shortcuts Phone basics Phone Switch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is locked Emergency calls VolumeVoice dialing Check your phone number using a voice command Dial an extension using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Make a call using speed dial Set a voice mail access numberVoice mail Speed dial Change a speed dial number Conference callsMake a conference call Create a phone number link for a conference call Caller ID Call logs Forward a call log Call waitingDelete call log notes Call waiting prerequisites Call forwarding Delete a call forwarding phone number Call blockingAbout call blocking Call blocking prerequisites Fixed dialing Smart dialing Set the default country code and area codeChange a contact in your fixed dialing list Delete a contact from your fixed dialing list Set options for dialing extensions TTY supportAbout TTY support TTY support prerequisites Hide your phone number from contacts when making calls Phone settingsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Click Last Call or Total Calls Click Clear Timer Reset a call timerClick General Options Set the Auto End Calls field to Never Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Cannot make calls using a voice command Voice dialing Set the matching sensitivity level for voice commands Turn off choice lists for voice commandsSet the voice dialing language Turn off voice prompts Improve voice recognition of numbers Voice dialing troubleshootingPage Camera Set white balance Set picture qualityView the number of remaining pictures Set the amount of memory available for media files Cannot save pictures Camera troubleshootingFlash dims or turns off Page Email message basics Email messages Save a message Set the importance level for a messageReply to a message Delete the original text from a reply message Email message folders Resend a message Sent messagesStop a message from sending Hide sent messages About email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter optionsChange an email message filter Email message forwarding Forward email messages to your device when no filters applyChange the order of email message filters Delete an email message filter Stop forwarding email messages to your device Reset a blocked message counterBlock incoming messages Click Firewall View an address instead of a display name Message settingsAdd a signature Set an out-of-office reply Delete the disclaimer from an email message Message list settingsView more of the subject line for messages Set how long your device stores messages Hide the new or unopened message indicatorAbout multiple message lists Cannot send messages Message troubleshooting Cannot file email messages Am not receiving messagesSome messages no longer appear on my device Message or attachment is truncated Email message filters are not working correctly PIN message basics PIN messagesAbout PIN messages Find your PIN Set a high importance level for received PIN messages Sent messages Message list settings Set how long your device stores messages Message shortcuts Am not receiving messages Page SMS text message basics SMS text messages Click Add Recipient Delete the history from an SMS text messageClick Remove History About cell broadcasting Cell broadcasting Turn on cell broadcasting Cell broadcasting prerequisitesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel View more of the history in SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set how long your service center stores SMS text messages Set a wireless network type for sending SMS text messagesSet the Network to Send Over field Set the Validity Period field About multiple message lists Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Record and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS message MMS message attachments Request delivery or read notification for all MMS messages Stop receiving MMS messages when roamingView the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Click Save Block MMS messages Message shortcuts Cannot attach a file to an MMS message Page Typing input methods Typing Typing basics Cut or copy text Cancel a text selectionPaste text Clear a field AutoText Word list Delete a custom word list item Change a custom word list itemDelete all custom word list items Stop adding items to the custom word list automatically Typing shortcuts Cannot type a password Typing troubleshootingSureType technology does not recognize a word About search SearchSearch for messages Search criteria Change a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subject 101 102 Attachment basics Attachments Set font options for an attachment View properties for an attachmentSet the amount of memory available for attachments Download attachments automatically Spreadsheet attachments Document attachments Media attachments Presentation attachments Switch slidesRotate a slide Zoom in to or out from a slide About vCard contact attachments VCard contact attachmentsOpen a vCard contact attachment Click Save Image Click Add to Address Book or Update Address Skipped content bar appears in a document Attachment troubleshooting Reconcile email messages over the wireless network Wireless email reconciliation prerequisitesDelete email messages over the wireless network Synchronization Synchronize organizer data over the wireless network Wireless data synchronization prerequisitesSet the Wireless Synchronization field to Yes About synchronization conflicts Manage data synchronization conflicts Wireless data restoration prerequisitesAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting Browser About browser configurationsBrowser basics BlackBerry Browser prerequisites Move back or forward a web Follow a linkMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses View a full picture on a web Forward a web page addressSet how pictures load in the browser Load pictures on a web Bookmarks Web page requests Forward a bookmark Change a bookmarkDelete a bookmark Add a bookmark folder Web feeds View the description for a web feed title View the full content for a web feed titleMark a web feed title as opened or unopened Change a web feed Browser settings Set the home Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script About TLS Browser securityAbout Wtls Manage browser security Wtls options Add a trusted content server About browser push Browser pushTurn on browser push Browser push options No browser is available on my device Browser troubleshootingIP Hosts Applications 130 Media files and folders Media Set the amount of memory available for media files Switch media folder viewsView properties for a media file or folder Sort media files and folders Receive a media file using Bluetooth technology Send a media file using Bluetooth technologyMedia file management About transferring media files Play a video Videos and picturesFast-forward or rewind a video Play the next or previous video in a media folder View pictures as a slide show Pan a pictureSet the interval between slides in a slide show Save a picture Rename a video or picture Music and ring tonesDelete a video or picture Play music Repeat songs in a media folder Shuffle songs in a media folderPlay a ring tone Download a ring tone Rename a song or ring tone Save a song or ring toneDelete a song or ring tone Click Download Tunes Media card settings Turn off mass storage mode support Turn off the mass storage mode promptFormat a media card Turn off media card support Cannot fast-forward or rewind songs Media troubleshootingCannot play videos Cannot open media files on my media card 142 Map basics Maps Forward a map Keep backlighting on when tracking your movement on a mapTrack your movement on a map View north at the top of a map Location bookmarks Cannot view a location Map troubleshootingDiagonal lines appear on a map Contact basics Contacts About pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tones Mailing lists About categories CategoriesClick Delete Group Categorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category SIM card phone book Address lookup Copy contacts from your SIM card to your address book Add a contact to your SIM cardChange a SIM card contact Delete a SIM card contact Sort contacts, tasks, or memos Contact list settingsSet display options for contacts Prevent duplicate names in your address book Cannot find the Add Custom Phone Tune menu item Contact troubleshooting 156 Calendar Switch calendar viewsCalendar basics About the calendar Meetings Calendar settings Set a snooze time for reminders Set the start and end time for daysView tasks in the calendar Set the first day of the week 161 Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days Task basics TasksCreate a task Change a task Forward a task or memo Hide completed tasksDelete a task Click Hide Completed Task list settings 166 Memo basics MemosCreate a memo Change a memo 168 Memo list settings 170 Alarm 172 Use the calculator CalculatorConvert a measurement 174 Bluetooth technology basics Bluetooth technology Rename a paired Bluetooth enabled device Bluetooth technology settingsDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled device Bluetooth technology troubleshooting Cannot pair with a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Click Update Time Date and time troubleshootingDate and time Set the date and time 180 Notification basics Notification profilesAbout notification profiles Create a notification profile Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls Silence your device Turn on trackball lights LED notificationLED notification Custom notification Turn on wireless coverage notificationAbout custom notification Change the order of notification profile exceptions Delete a notification profile exception Change a notification profile exceptionAdd Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshooting BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitation Rename a contact View a contacts informationAdd a group Move a contact to a group Conversations Turn off ping vibration Ping a contactStart a conference Copy a conversation history Availability Receive notification when a contact becomes availableEnd a conversation Change your display name 192 Display and keyboard Display settingsBacklighting Set the display font Keyboard settingsAbout organizing applications Organize applications Assign an application to a Convenience key Turn on standby mode Themes Display troubleshooting Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Find information about wireless coverage indicators Wireless network coverageTurn off the connection to the wireless network Turn on wireless coverage notification Turn off data service Change the order of preferred wireless networksClick My Preferred Network List Click Add Network Wireless network coverage troubleshooting Switch wireless networks manuallyCannot connect to a wireless network About roaming 202 Power and battery Charge your device regularly SIM card Store SMS text messages on your SIM card Delete a SIM card contactAbout SIM card security Protect your SIM card with a PIN code Click Change PIN2 Code Change the SIM card PIN code 208 Security basics Security Set content protection strength About content protectionEncryption Protect your device data Password keeper View a password in the password keeper Set criteria for randomly generated passwordsChange a password in the password keeper Hide passwords in the password keeper Advanced security Smart cards Switch smart password filters Security troubleshootingAuthentication certificate prerequisites Use a certificate to authenticate your smart card 216 Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applications Third-party application interaction permissions Third-party application connection permissions Files Third-party application data permissionsKey Store Key Store Medium Security 220 About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume for BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web site About service books Service booksAccept a service book Delete a service book 224 BlackBerry Basics troubleshooting TroubleshootingNo application opens when I press a Convenience key Some features are not available on my device 226 227 228 229 230 231 232 233 234 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All CAP lock Abbreviation listMicroSD card NUM lock Triple DES Legal notice 240