Blackberry 8100 Service books

Service books

About service books

Service books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses

the BlackBerry Enterprise Server, your system administrator can send service books to your device that determine whether features such

as remote address lookup and wireless calendar synchronization are available.

Service books arrive on your device either over the wireless network from your wireless service provider or system administrator or through

the BlackBerry Desktop Software when you connect your device to your computer.

Accept a service book

1. In the device options, click Advanced Options.

2. Click Service Book.

3. Highlight the new service book.

4. Press the Menu key.

5. Click Accept.

Delete a service book

1. In the device options, click Advanced Options.

2. Click Service Book.

3. Highlight a service book.

4. Press the Menu key.

5. Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Contents

Main Page Contents Page Page Page Page Page Page Page Page Page BlackBerry basics About typing input methods Type text using SureType technology Type text using multi-tap Switch typing input methods Page Page No application opens when I press a Convenience key Shortcuts BlackBerry basics shortcuts Phone shortcuts Camera shortcuts Typing shortcuts Page Search shortcuts Attachment shortcuts Browser shortcuts Media shortcuts Map shortcuts Calendar shortcuts Phone Phone basics Dial using numbers or letters Switch applications during a call Switch calls Make a call when the device is locked Use a headset Emergency calls Volume Voice dialing Page Improve voice recognition of numbers Voice mail Check your voice mail Set a voice mail access number Speed dial Make a call using speed dial Conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Disconnect a contact from a conference call Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Call logs About call logs View call logs in a message list Add notes to a call log Change call log notes Call waiting Call waiting prerequisites Turn on call waiting Call forwarding About call forwarding Call forwarding prerequisites Forward calls Add a call forwarding phone number Call blocking About call blocking Call blocking prerequisites Block calls Change the call blocking password Fixed dialing About fixed dialing Fixed dialing prerequisites Turn on fixed dialing Add a contact to your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support About TTY support TTY support prerequisites Turn on TTY support Phone settings Hide your phone number from contacts when making calls Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Phone shortcuts Phone troubleshooting Page Voice dialing Set the voice dialing language Turn off choice lists for voice commands Set the matching sensitivity level for voice commands Turn off voice prompts Set playback options for voice dialing Improve voice recognition of numbers Voice dialing troubleshooting Page Camera Set picture quality Set white balance View the number of remaining pictures Set the amount of memory available for media files Camera shortcuts Camera troubleshooting Page Email messages Email message basics Page Email message folders Stop a message from sending Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Email message filter options Turn on an email message filter Change an email message filter Change the order of email message filters Forward email messages to your device when no filters apply Email message forwarding Forward messages from a specific email message folder to your device Stop forwarding email messages to your device Add a signature Set an out-of-office reply Set the email address that you use to send messages Delete the disclaimer from an email message Use color to differentiate work messages from other messages View call logs in a message list Compose a message from a message list Reply to or forward a message View one type of message in a message list Move around a message list I cannot file email messages I received notification of a new message, but no new messages appear in my message list Some email message folders appear dimmed Page PIN messages PIN message basics Page Page Stop a message from sending Page Page I cannot use a shortcut to view one type of message in a message list Page SMS text messages SMS text message basics Page View messages in a specific folder Cell broadcasting About cell broadcasting Cell broadcasting prerequisites Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Turn off AutoText for SMS text messages View more of the history in SMS text messages Store SMS text messages on your SIM card Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set how long your service center stores SMS text messages Page Page Page Page MMS messages MMS message basics Create a slide show in an MMS message Record and send a voice note Set the importance level for a message Save a message Page MMS message attachments Request delivery or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Page Block MMS messages Compose a message from a message list Reply to or forward a message View one type of message in a message list Move around a message list I cannot attach a file to an MMS message I cannot use a shortcut to view one type of message in a message list Page Typing Typing input methods About typing input methods Type text using SureType technology Type text using multi-tap Typing basics Page Turn on key tones Set the trackball sensitivity Turn off trackball sounds AutoText About AutoText Create an AutoText entry Word list Change a custom word list item Delete a custom word list item Delete all custom word list items Stop displaying contacts in the list that appears when typing Stop adding items to the custom word list automatically Typing shortcuts Typing troubleshooting Search About search Search for messages Search criteria Page Search shortcuts Page Attachments Attachment basics About attachments Attachment viewing prerequisites Open an attachment View properties for an attachment Set font options for an attachment Set the amount of memory available for attachments Download attachments automatically Document attachments Spreadsheet attachments Switch worksheets Change the size of a column Set display options for a spreadsheet Media attachments View a list of pictures in a multi-page picture attachment Switch pages in a multi-page picture attachment Play a .wav file attachment Presentation attachments vCard contact attachments Attachment shortcuts Attachment troubleshooting Synchronization About synchronization Wireless email reconciliation prerequisites Reconcile email messages over the wireless network Delete email messages over the wireless network Wireless data synchronization prerequisites Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisites Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Browser Browser basics About browser configurations BlackBerry Browser prerequisites Visit a web page Page Links, pictures, and web page addresses Page Web page requests Bookmarks Change a bookmark Forward a bookmark Delete a bookmark Add a bookmark folder File a bookmark Web feeds View the description for a web feed title View the full content for a web feed title Mark a web feed title as opened or unopened Change a web feed File a web feed Browser settings Clear a browser cache Clear browser history Turn on JavaScript support Set the number of times animated graphics repeat Set the home page Set the default browser configuration Set the character encoding for all web pages Receive a prompt before running a script Receive a prompt before closing the browser Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn on browser push Browser push options Browser shortcuts Browser troubleshooting Applications Page Media Media files and folders About media files and folders Add a media folder Rename a media folder Set the amount of memory available for media files View properties for a media file or folder Sort media files and folders Switch media folder views Adjust the volume Media file management About transferring media files Send a media file using Bluetooth technology Receive a media file using Bluetooth technology Transfer a file between your media card and your computer Videos and pictures Pan a picture View pictures as a slide show Set the interval between slides in a slide show Save a picture Use a picture as the Home screen background Music and ring tones Play music Play the next or previous song in a media folder Pause a song Shuffle songs in a media folder Repeat songs in a media folder Use a headset Play a ring tone Download a ring tone Save a song or ring tone Rename a song or ring tone Delete a song or ring tone Media card settings About media cards About media card encryption Encrypt the files on a media card View the amount of available memory on a media card Media shortcuts Pause a video Media troubleshooting Page Maps Map basics Forward a map Track your movement on a map Keep backlighting on when tracking your movement on a map View north at the top of a map View status information at the top of a map Location bookmarks Map shortcuts Map troubleshooting Contacts Contact basics Add a contact Add a contact from a message, call log, or web page Name a custom address book field Delete a contact About pauses and waits Add a pause or a wait to a phone number About custom ring tones Assign a ring tone to a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact About categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup Search for contacts in your organization's address book Manage address lookup results SIM card phone book About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Change a SIM card contact Delete a SIM card contact Contact list settings Set display options for contacts Prevent duplicate names in your address book Page Page Calendar Calendar basics About the calendar Switch calendar views Move around the calendar Meetings Calendar settings Set the start and end time for days Set a snooze time for reminders View tasks in the calendar Set the first day of the week Hide free time in Agenda view Calendar shortcuts Schedule an appointment quickly in Day view Schedule an appointment Move around the calendar Calendar troubleshooting Tasks Task basics Create a task Recurrence fields Change a task Page Task list settings Set a snooze time for reminders View tasks in the calendar Memos Memo basics Create a memo Change a memo Forward a task or memo About categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memo Memo list settings Page Alarm Page Calculator Page Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Bluetooth technology settings Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Date and time Set the date and time Get the date and time from the wireless network automatically Date and time troubleshooting The time on my device is incorrect Page Notification profiles Notification basics About notification profiles Switch notification profiles Create a notification profile Delete a notification profile Set the same ring tone for all notification profiles Prevent notification during calls Silence your device View a list of saved ring tones LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Custom notification About custom notification Set custom notification for calls or messages from a specific contact Change the order of notification profile exceptions Change a notification profile exception Change the list of contacts for a notification profile exception Delete a notification profile exception About custom ring tones Assign a ring tone to a contact Notification profile troubleshooting BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Delete a contact View a contact's information Rename a contact Add a group Move a contact to a group Conversations Page Availability Page Display and keyboard Backlighting Display settings Download a Home screen background Set the display font Keyboard settings Turn on trackball lights Page Themes Display troubleshooting Language Set the display language Add or delete a display language About typing input languages Set the typing input language Switch typing input methods Set the voice dialing language Set display options for contacts Language troubleshooting Some characters do not appear correctly on my device Wireless network coverage Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually Wireless network coverage troubleshooting I cannot connect to a wireless network Page Power and battery Page SIM card About the SIM card phone book Load the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Page Security Security basics Encryption About content protection Protect your device data Set content protection strength About encryption keys Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords View a password in the password keeper Change a password in the password keeper Hide passwords in the password keeper Delete a password from the password keeper Advanced security Smart cards Switch smart password filters Authentication certificate prerequisites Use a certificate to authenticate your smart card Security troubleshooting I cannot type a password I cannot unlock my device using my smart card Page Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Third-party application connection permissions Third-party application interaction permissions Third-party application data permissions Page BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Page Service books About service books Accept a service book Delete a service book Page Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Some features are not available on my device Phone troubleshooting Voice dialing troubleshooting Camera troubleshooting I cannot save pictures The flash dims or turns off I cannot file email messages Page Typing troubleshooting Attachment troubleshooting Synchronization troubleshooting Browser troubleshooting Media troubleshooting Map troubleshooting Contact troubleshooting Calendar troubleshooting Alarm troubleshooting Bluetooth technology troubleshooting Notification profile troubleshooting Display troubleshooting Language troubleshooting Wireless network coverage troubleshooting Security troubleshooting Diagnostic reports About diagnostic reports Run a diagnostic report View a diagnostic report Submit a diagnostic report Set a default recipient for diagnostic reports View the version number of the BlackBerry Device Software on your device I cannot run or submit a diagnostic report Abbreviation list Page Legal notice