User Guide
SWDT129656-129656-1215015514-001
Contents
Voice dialing
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115
171
183
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Page
BlackBerry basics
Expand a folder
No application opens when I press a Convenience key
Create a link for a PIN
Collapse a folder
Message shortcuts
Shortcuts
Phone shortcuts
A message
A message list
Insert symbols
Typing shortcuts
Move around a message list
Work with text
Search shortcuts
Attachment shortcuts
A spreadsheet
On a web
Browser shortcuts
Media shortcuts
Navigate a web
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Switch calls
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Volume
Emergency calls
Voice dialing
Voice mail
Speed dial
Set a voice mail access number
Make a call using speed dial
Assign a speed dial number to a key
Conference calls
Change the caller ID picture for a contact
Caller ID
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
View call logs in a message list
Call logs
About call logs
Add notes to a call log
Delete call log notes
Call waiting
Forward a call log
Call waiting prerequisites
Call forwarding prerequisites
Call forwarding
About call forwarding
Forward calls
Delete a call forwarding phone number
Call blocking
Change a call forwarding phone number
About call blocking
Fixed dialing
Change a contact in your fixed dialing list
Click Enable FDN Mode
Add a contact to your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
TTY support
TTY support prerequisites
Phone settings
Hide your phone number from contacts when you make calls
Turn on TTY support
Click General Options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options Set the Auto End Calls field to Never
Click Last Call or Total Calls Click Clear Timer
Phone troubleshooting
Reset a call timer
Cannot make or receive calls
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Page
Voice dialing
Set the matching sensitivity level for voice commands
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the voice dialing language
Voice dialing troubleshooting
Set playback options for voice dialing
Improve voice recognition of numbers
Adapt digit dialing to improve voice recognition of numbers
Email messages
Email message basics
Reply to a message
Set the importance level for a message
Save a message
Delete the original text from a reply message
Email message folders
Sent messages
About email message filters
Click Email Settings
Email message filters
Set the Hide Sent Messages field to Yes
Create an email message filter
Email message filter options
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Email message forwarding
Delete an email message filter
Stop forwarding email messages to your device
Message settings
Reset a blocked message counter
Block incoming messages
Set an out-of-office reply
View an address instead of a display name
Add a signature
Click Show Address
Message list settings
Set the email address that you use to send messages
Delete the disclaimer from an email message
About multiple message lists
View more of the subject line for messages
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Message troubleshooting
Cannot send messages
Am not receiving messages
Message or attachment is truncated
Cannot file email messages
Some messages no longer appear on my device
Some email message folders appear dimmed
Email message filters are not working correctly
About PIN messages
PIN messages
PIN message basics
Find your PIN
Set a high importance level for received PIN messages
Forward a message
Sent messages
Turn off the prompt that appears before you delete items
Message shortcuts
Message troubleshooting
Am not receiving messages
SMS text messages
SMS text message basics
Delete the history from an SMS text message
Click Add Recipient
Click Remove History
Sent messages
Cell broadcasting prerequisites
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Set a wireless network type for sending SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Message list settings
Use one message list or multiple message lists
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Cannot turn on cell broadcasting
Page
Page
MMS messages
MMS message basics
Click Attach Picture or Attach Audio
Create a slide show in an MMS message
Record and send a voice note
Click Send as MMS
Forward an MMS message
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Save a picture from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Request delivery or read notification for all MMS messages
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Set the Keep Messages field Press the Menu key
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Message or attachment is truncated
Page
Typing
Typing basics
Clear a field
Cancel a text selection
Set the default currency symbol
Highlight a line of text
Turn off trackball sounds
Typing input methods
Set the trackball sensitivity
Use shortcut keys on the Home screen
Switch typing input methods
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Set the typing input language
Word list
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Insert symbols
Search for messages
Search
About search
Search criteria
Delete a saved search
View a list of saved searches
Change a saved search
Search for messages by contact or subject
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102
Attachments
Attachment basics
View the table of contents in a document
Document attachments
View tracked changes in a document
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Delete email messages over the wireless network
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Synchronization
Set the Wireless Synchronization field to Yes
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
About synchronization conflicts
About backing up and restoring device data
Wireless data restoration prerequisites
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
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114
Browser
Browser basics
Move to a section of a long web page quickly
Switch browser views
View a thumbnail version of a web
Move through a web page line by line
Links, pictures, and web page addresses
View a full picture on a web
Forward a link or picture from a web
Forward a web page address
Zoom in to or out from a picture
About saving web pages and web page requests
Web page requests
Load pictures on a web
Save a web page request to a message list
Bookmarks
File a bookmark
Delete a bookmark
Add a bookmark folder
Expand a folder
Web feeds
File a web feed
Mark a web feed title as opened or unopened
Change a web feed
Delete a web feed
Clear a browser cache
Browser settings
Set the default browser view
Clear browser history
Set the number of times animated graphics repeat
Set the web content type that the browser accepts
Set the default browser configuration
Set the home
Receive a prompt before closing the browser
Browser security
Receive a prompt before running a script
About TLS
Manage browser security
TLS options
Wtls options
About browser push
Add a trusted content server
Browser push
Turn on browser push
Browser push options
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Applications
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Media
Media files and folders
View properties for a media file or folder
Move a media file
Set the amount of memory available for media files
Sort media files and folders
Receive a media file using Bluetooth technology
Switch media folder views
Send a media file using Bluetooth technology
Media file management
Transfer a file between your media card and your computer
Videos and pictures
Forward a media file
Play a video
View a picture
Pause a video
Play the next or previous video in a media folder
Pan a picture
Use a picture as the Home screen background
Set the interval between slides in a slide show
Save a picture
Download a Home screen background
Play music
Music and ring tones
Delete a video or picture
Play the next or previous song in a media folder
Shuffle songs in a media folder
Repeat songs in a media folder
Play a ring tone
Rename a song or ring tone
Download a ring tone
Save a song or ring tone
Delete a song or ring tone
Remove a media card safely
Media card settings
About media cards
Set options for removing a media card safely
Click Enable USB Mass Storage Mode
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Encrypt the files on a media card
Turn off media card support
Turn off mass storage mode support
Format a media card
Click Format Card
Media troubleshooting
146
Maps
Locations
Zoom in to a location marker, route, or point of interest
Directions
View information for a location marker or point of interest
Get directions
Map basics
Tracking
Switch views
Set a GPS receiver to use when you track your movement
Clear the map cache
View north at the top of a map
Keep backlighting on when you track your movement
Track your movement
View status information at the top of a map
Map troubleshooting
Location bookmarks
Cannot forward directions
154
Contacts
Contact basics
Add a pause or a wait to a phone number
Delete a contact
About pauses and waits
About custom ring tones
Create a mailing list
Mailing lists
About mailing lists
Change a mailing list
View a mailing list
Delete a mailing list
Click Delete Group
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Address lookup
Load the SIM card phone book
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Contact list settings
Change a SIM card contact
Sort contacts, tasks, or memos
Prevent duplicate names in your address book
Contact troubleshooting
Set display options for contacts
Cannot find the Add Custom Phone Tune menu item
164
Calendar
Calendar basics
Open an appointment or meeting
Schedule a meeting
Recurrence fields
Delete an appointment or meeting
Meetings
Calendar settings
Hide free time in Agenda view
View tasks in the calendar
Set the first day of the week
Set how long your device stores calendar entries
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
Create a task
Tasks
Task basics
Change a task
Delete a task
Hide completed tasks
Forward a task or memo
Click Hide Completed
173
Task list settings
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176
Create a memo
Memos
Memo basics
Change a memo
Delete a memo
Memo list settings
180
Alarm
182
Calculator
Use the calculator
Convert a measurement
184
Bluetooth technology
Bluetooth technology basics
Delete a paired Bluetooth enabled device
Bluetooth technology settings
Rename a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Make your BlackBerry device discoverable
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
My list of paired Bluetooth enabled devices does not appear
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190
Date and time
Date and time troubleshooting
Click Update Time
Set the date and time
192
Notification profiles
Notification basics
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
View a list of saved ring tones
LED notification
Silence your device
LED notification
Custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
About custom notification
Click Add Name
Change the order of notification profile exceptions
Change a notification profile exception
Add Name Change Name Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
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200
Contacts
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Rename a contact
Turn off invitation forwarding options
View a contacts information
Add a group
Rename a group
Conversations
Move a contact to a group
Delete a group
Send a file to a contact
Open a conversation
Add an emoticon
Ping a contact
Availability
Receive notification when a contact becomes available
Available Unavailable
Click Set Alert
Display and keyboard
Backlighting
About organizing applications
Display settings
Set the display font
Organize applications
Keyboard settings
Assign an application to a Convenience key
Themes
Display troubleshooting
My display settings changed
My device screen turns off
212
Language
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Click My Preferred Network List
About the preferred wireless network list
Change the order of preferred wireless networks
Click Add Network
Turn off data service
Wireless network coverage troubleshooting
Switch wireless networks manually
Verify the status of network connections and services
Cannot connect to a wireless network
Power and battery
220
Load the SIM card phone book
SIM card
About the SIM card phone book
Add a contact to your SIM card
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Change the SIM card PIN code
Click Enable Security
Protect your SIM card with a PIN code
Click SIM Card
224
Security
Security basics
Set content protection strength
Set a limit for device password attempts
About content protection
Encryption
Password keeper
View a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
Change a password in the password keeper
Copy a password
Delete a password from the password keeper
Change the password keeper password
Prevent password copying
Advanced security
Smart cards
Security troubleshooting
Use a certificate to authenticate your smart card
Cannot unlock my device using my smart card
Third-party application control
Reset connection permissions for third-party applications
Click Reset Settings
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Files
Data permissions for third-party applications
Theme Data
Key Store
236
BrickBreaker capsules
BrickBreaker
About BrickBreaker
BrickBreaker scoring
Set the paddle speed
Adjust the volume
Play BrickBreaker
Submit a score to the BrickBreaker high score web site
Accept a service book
Service books
About service books
Delete a service book
240
No application opens when I press a Convenience key
Troubleshooting
BlackBerry Basics troubleshooting
Some features are not available on my device
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246
247
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249
Diagnostic reports
About diagnostic reports
Submit a diagnostic report
Run a diagnostic report
View a diagnostic report
Delete a diagnostic report
Cannot run or submit a diagnostic report
Abbreviation list
CAP lock
NUM lock
Triple DES
Legal notice
256