User Guide
 SWDT129656-129656-1215015514-001
 Contents
 Voice dialing
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 115
 171
 183
 215
 239
 253
Page
 BlackBerry basics
 Create a link for a PIN
No application opens when I press a Convenience key
Expand a folder
Collapse a folder
 Phone shortcuts
Shortcuts
Message shortcuts
A message
 Typing shortcuts
Insert symbols
A message list
Move around a message list
 Attachment shortcuts
Search shortcuts
Work with text
A spreadsheet
 Media shortcuts
Browser shortcuts
On a web
Navigate a web
 Calendar shortcuts
Maps shortcuts
Page
 Phone basics
Phone
 Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
 Emergency calls
Volume
 Voice dialing
 Voice mail
 Make a call using speed dial
Set a voice mail access number
Speed dial
Assign a speed dial number to a key
 Conference calls
 Add a caller ID picture for a contact
Caller ID
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
 About call logs
Call logs
View call logs in a message list
Add notes to a call log
 Forward a call log
Call waiting
Delete call log notes
Call waiting prerequisites
 About call forwarding
Call forwarding
Call forwarding prerequisites
Forward calls
 Change a call forwarding phone number
Call blocking
Delete a call forwarding phone number
About call blocking
 Fixed dialing
 Add a contact to your fixed dialing list
Click Enable FDN Mode
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
 TTY support
Smart dialing
 Hide your phone number from contacts when you make calls
Phone settings
TTY support prerequisites
Turn on TTY support
 Turn off the prompt that appears before you delete items
Sort phone numbers or contacts on the Phone screen
Click General Options
Click General Options Set the Auto End Calls field to Never
 Reset a call timer
Phone troubleshooting
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
 My phone number appears as Unknown in the phone
Cannot make calls using a voice command
Page
 Voice dialing
 Turn off choice lists for voice commands
Check the battery power level using a voice command
Set the matching sensitivity level for voice commands
Set the voice dialing language
 Set playback options for voice dialing
Voice dialing troubleshooting
Improve voice recognition of numbers
 Adapt digit dialing to improve voice recognition of numbers
 Email message basics
Email messages
 Save a message
Set the importance level for a message
Reply to a message
Delete the original text from a reply message
 Email message folders
 Sent messages
 Email message filters
Click Email Settings
About email message filters
Set the Hide Sent Messages field to Yes
 Email message filter options
Create an email message filter
 Change an email message filter
Turn on an email message filter
Change the order of email message filters
 Email message forwarding
Forward email messages to your device when no filters apply
Delete an email message filter
 Reset a blocked message counter
Message settings
Stop forwarding email messages to your device
Block incoming messages
 Add a signature
View an address instead of a display name
Set an out-of-office reply
Click Show Address
 Set the email address that you use to send messages
Message list settings
Delete the disclaimer from an email message
 Set how long your device stores messages
View more of the subject line for messages
About multiple message lists
Use one message list or multiple message lists
 Hide the new or unopened message indicator
 Cannot send messages
Message troubleshooting
Am not receiving messages
 Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
 Email message filters are not working correctly
 PIN message basics
PIN messages
About PIN messages
Find your PIN
 Set a high importance level for received PIN messages
 Forward a message
 Sent messages
 Turn off the prompt that appears before you delete items
 Message shortcuts
 Message troubleshooting
 Am not receiving messages
 SMS text message basics
SMS text messages
 Click Add Recipient
Delete the history from an SMS text message
Click Remove History
 Sent messages
 About cell broadcasting
Cell broadcasting
Cell broadcasting prerequisites
Turn on cell broadcasting
 Turn off AutoText for SMS text messages
Rename a cell broadcast channel
View more of the history in SMS text messages
 Store SMS text messages on your SIM card
Set a wireless network type for sending SMS text messages
Request delivery notification for all SMS text messages
 Message list settings
 Use one message list or multiple message lists
 Message shortcuts
 Am not receiving SMS text messages
Cannot send SMS text messages
Cannot turn on cell broadcasting
Page
Page
 MMS message basics
MMS messages
 Record and send a voice note
Create a slide show in an MMS message
Click Attach Picture or Attach Audio
Click Send as MMS
 Forward an MMS message
 Attach a media file to an MMS message
MMS message attachments
Attach a contact or appointment to an MMS message
Save a picture from an MMS message
 Request delivery or read notification for an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for all MMS messages
 View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
 Set the Keep Messages field Press the Menu key
 Block MMS messages
 Message shortcuts
 Cannot attach a file to an MMS message
 Message or attachment is truncated
Page
 Typing basics
Typing
 Set the default currency symbol
Cancel a text selection
Clear a field
Highlight a line of text
 Set the trackball sensitivity
Typing input methods
Turn off trackball sounds
Use shortcut keys on the Home screen
 Type in Arabic or Russian using multi-tap
Type in Arabic or Russian using SureType technology
Switch typing input methods
Set the typing input language
 Word list
 About AutoText
AutoText
Create an AutoText entry
 Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
 Insert symbols
 About search
Search
Search for messages
Search criteria
 Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
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 102
 Attachment basics
Attachments
 Document attachments
View the table of contents in a document
View tracked changes in a document
 Spreadsheet attachments
 Presentation attachments
Media attachments
 VCard contact attachments
 Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
 Reconcile email messages over the wireless network
Wireless email reconciliation prerequisites
Delete email messages over the wireless network
Synchronization
 Synchronize organizer data over the wireless network
Wireless data synchronization prerequisites
Set the Wireless Synchronization field to Yes
About synchronization conflicts
 Manage data synchronization conflicts
Wireless data restoration prerequisites
About backing up and restoring device data
Delete all device data
 Click Purge Deleted Items
Synchronization troubleshooting
 113
 114
 Browser basics
Browser
 View a thumbnail version of a web
Switch browser views
Move to a section of a long web page quickly
Move through a web page line by line
 Links, pictures, and web page addresses
 Forward a web page address
Forward a link or picture from a web
View a full picture on a web
Zoom in to or out from a picture
 Load pictures on a web
Web page requests
About saving web pages and web page requests
Save a web page request to a message list
 Bookmarks
 Add a bookmark folder
Delete a bookmark
File a bookmark
Expand a folder
 Web feeds
 Change a web feed
Mark a web feed title as opened or unopened
File a web feed
Delete a web feed
 Set the default browser view
Browser settings
Clear a browser cache
Clear browser history
 Set the default browser configuration
Set the web content type that the browser accepts
Set the number of times animated graphics repeat
Set the home
 Receive a prompt before running a script
Browser security
Receive a prompt before closing the browser
About TLS
 TLS options
Manage browser security
Wtls options
 Browser push
Add a trusted content server
About browser push
Turn on browser push
 Browser push options
 Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
 Applications
 132
 Media files and folders
Media
 Set the amount of memory available for media files
Move a media file
View properties for a media file or folder
Sort media files and folders
 Send a media file using Bluetooth technology
Switch media folder views
Receive a media file using Bluetooth technology
Media file management
 Forward a media file
Videos and pictures
Transfer a file between your media card and your computer
Play a video
 Play the next or previous video in a media folder
Pause a video
View a picture
Pan a picture
 Save a picture
Set the interval between slides in a slide show
Use a picture as the Home screen background
Download a Home screen background
 Delete a video or picture
Music and ring tones
Play music
Play the next or previous song in a media folder
 Repeat songs in a media folder
Shuffle songs in a media folder
Play a ring tone
 Save a song or ring tone
Download a ring tone
Rename a song or ring tone
Delete a song or ring tone
 About media cards
Media card settings
Remove a media card safely
Set options for removing a media card safely
 Turn off the mass storage mode prompt
Turn on mass storage mode manually
Click Enable USB Mass Storage Mode
Encrypt the files on a media card
 Format a media card
Turn off mass storage mode support
Turn off media card support
Click Format Card
 Media troubleshooting
 146
 Locations
Maps
 View information for a location marker or point of interest
Directions
Zoom in to a location marker, route, or point of interest
Get directions
 Map basics
 Set a GPS receiver to use when you track your movement
Switch views
Tracking
Clear the map cache
 Track your movement
Keep backlighting on when you track your movement
View north at the top of a map
View status information at the top of a map
 Location bookmarks
Map troubleshooting
 Cannot forward directions
 154
 Contact basics
Contacts
 About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
 About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
 Delete a mailing list
View a mailing list
Click Delete Group
 About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
 Address lookup
 About the SIM card phone book
SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
 Change a SIM card contact
Contact list settings
Delete a SIM card contact
Sort contacts, tasks, or memos
 Set display options for contacts
Contact troubleshooting
Prevent duplicate names in your address book
Cannot find the Add Custom Phone Tune menu item
 164
 Calendar basics
Calendar
 Recurrence fields
Schedule a meeting
Open an appointment or meeting
Delete an appointment or meeting
 Meetings
 Calendar settings
 Set the first day of the week
View tasks in the calendar
Hide free time in Agenda view
Set how long your device stores calendar entries
 Cannot set some fields when scheduling appointments
Calendar troubleshooting
Cannot schedule appointments that span multiple days
 Task basics
Tasks
Create a task
Change a task
 Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
 173
 Task list settings
 175
 176
 Memo basics
Memos
Create a memo
Change a memo
 Delete a memo
 Memo list settings
 180
 Alarm
 182
 Use the calculator
Calculator
Convert a measurement
 184
 Bluetooth technology basics
Bluetooth technology
 Rename a paired Bluetooth enabled device
Bluetooth technology settings
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
 Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
 Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
 189
 190
 Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
 192
 Notification basics
Notification profiles
 Set the same ring tone for all notification profiles
Delete a notification profile
Prevent notification during calls
 Silence your device
LED notification
View a list of saved ring tones
LED notification
 Set the LED Coverage Indicator field to On
Turn on wireless coverage notification
Custom notification
About custom notification
 Change a notification profile exception
Change the order of notification profile exceptions
Click Add Name
Add Name Change Name Delete Name
 Delete a notification profile exception
Notification profile troubleshooting
My device is vibrating more times than expected
 199
 200
 BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
 View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
 Move a contact to a group
Conversations
Rename a group
Delete a group
 Add an emoticon
Open a conversation
Send a file to a contact
Ping a contact
 Availability
 Available Unavailable
Receive notification when a contact becomes available
Click Set Alert
 Backlighting
Display and keyboard
 Set the display font
Display settings
About organizing applications
Organize applications
 Assign an application to a Convenience key
Keyboard settings
 Themes
 My display settings changed
Display troubleshooting
My device screen turns off
 212
 Language
 Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
 Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
 Change the order of preferred wireless networks
About the preferred wireless network list
Click My Preferred Network List
Click Add Network
 Turn off data service
 Verify the status of network connections and services
Switch wireless networks manually
Wireless network coverage troubleshooting
Cannot connect to a wireless network
 Power and battery
 220
 About the SIM card phone book
SIM card
Load the SIM card phone book
Add a contact to your SIM card
 Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
 Protect your SIM card with a PIN code
Click Enable Security
Change the SIM card PIN code
Click SIM Card
 224
 Security basics
Security
 About content protection
Set a limit for device password attempts
Set content protection strength
Encryption
 Password keeper
 Set criteria for randomly generated passwords
Generate a random password
View a password in the password keeper
Change a password in the password keeper
 Change the password keeper password
Delete a password from the password keeper
Copy a password
Prevent password copying
 Advanced security
 Smart cards
 Use a certificate to authenticate your smart card
Security troubleshooting
Cannot unlock my device using my smart card
 Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
 Interaction permissions for third-party applications
Connection permissions for third-party applications
 Theme Data
Data permissions for third-party applications
Files
Key Store
 236
 About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
 Play BrickBreaker
Adjust the volume
Set the paddle speed
Submit a score to the BrickBreaker high score web site
 About service books
Service books
Accept a service book
Delete a service book
 240
 BlackBerry Basics troubleshooting
Troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
 242
 243
 244
 245
 246
 247
 248
 249
 About diagnostic reports
Diagnostic reports
 View a diagnostic report
Run a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
 Cannot run or submit a diagnostic report
 CAP lock
Abbreviation list
NUM lock
 Triple DES
 Legal notice
 256