Blackberry 8800 manual Media troubleshooting

Media troubleshooting

I cannot sort pictures on my device

Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.

I cannot fast-forward or rewind songs

Fast-forward and rewind are not supported.

I cannot play videos

You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263.

I cannot open media files on my media card

Try performing the following actions:

•If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.

•If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager.

•If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

•If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, set the Encryption Mode field to None or Security Password.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device.

My device does not recognize my media card

Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card.

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