User Guide
SWDT129656-129656-1215015514-001
Contents
Voice dialing
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115
171
183
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Page
BlackBerry basics
Collapse a folder
No application opens when I press a Convenience key
Create a link for a PIN
Expand a folder
A message
Shortcuts
Phone shortcuts
Message shortcuts
Move around a message list
Insert symbols
Typing shortcuts
A message list
A spreadsheet
Search shortcuts
Attachment shortcuts
Work with text
Navigate a web
Browser shortcuts
Media shortcuts
On a web
Calendar shortcuts
Maps shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
Emergency calls
Volume
Voice dialing
Voice mail
Assign a speed dial number to a key
Set a voice mail access number
Make a call using speed dial
Speed dial
Conference calls
Delete the caller ID picture for a contact
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Add notes to a call log
Call logs
About call logs
View call logs in a message list
Call waiting prerequisites
Call waiting
Forward a call log
Delete call log notes
Forward calls
Call forwarding
About call forwarding
Call forwarding prerequisites
About call blocking
Call blocking
Change a call forwarding phone number
Delete a call forwarding phone number
Fixed dialing
Delete a contact from your fixed dialing list
Click Enable FDN Mode
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
TTY support
Smart dialing
Turn on TTY support
Phone settings
Hide your phone number from contacts when you make calls
TTY support prerequisites
Click General Options Set the Auto End Calls field to Never
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Cannot make or receive calls
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Cannot make calls using a voice command
Page
Voice dialing
Set the voice dialing language
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Improve voice recognition of numbers
Voice dialing troubleshooting
Set playback options for voice dialing
Adapt digit dialing to improve voice recognition of numbers
Email message basics
Email messages
Delete the original text from a reply message
Set the importance level for a message
Save a message
Reply to a message
Email message folders
Sent messages
Set the Hide Sent Messages field to Yes
Click Email Settings
Email message filters
About email message filters
Email message filter options
Create an email message filter
Change the order of email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Email message forwarding
Block incoming messages
Message settings
Reset a blocked message counter
Stop forwarding email messages to your device
Click Show Address
View an address instead of a display name
Add a signature
Set an out-of-office reply
Delete the disclaimer from an email message
Message list settings
Set the email address that you use to send messages
Use one message list or multiple message lists
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Email message filters are not working correctly
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Forward a message
Sent messages
Turn off the prompt that appears before you delete items
Message shortcuts
Message troubleshooting
Am not receiving messages
SMS text message basics
SMS text messages
Click Remove History
Delete the history from an SMS text message
Click Add Recipient
Sent messages
Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Cell broadcasting prerequisites
View more of the history in SMS text messages
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Store SMS text messages on your SIM card
Message list settings
Use one message list or multiple message lists
Message shortcuts
Cannot turn on cell broadcasting
Cannot send SMS text messages
Am not receiving SMS text messages
Page
Page
MMS message basics
MMS messages
Click Send as MMS
Create a slide show in an MMS message
Record and send a voice note
Click Attach Picture or Attach Audio
Forward an MMS message
Save a picture from an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Request delivery or read notification for all MMS messages
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Press the Menu key
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Message or attachment is truncated
Page
Typing basics
Typing
Highlight a line of text
Cancel a text selection
Set the default currency symbol
Clear a field
Use shortcut keys on the Home screen
Typing input methods
Set the trackball sensitivity
Turn off trackball sounds
Set the typing input language
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Word list
Create an AutoText entry
AutoText
About AutoText
Undo an AutoText change
Change an AutoText entry
Delete an AutoText entry
Insert symbols
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
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102
Attachment basics
Attachments
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Synchronization
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
Delete all device data
Wireless data restoration prerequisites
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
113
114
Browser basics
Browser
Move through a web page line by line
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
Save a web page request to a message list
Web page requests
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Expand a folder
Delete a bookmark
Add a bookmark folder
File a bookmark
Web feeds
Delete a web feed
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Clear browser history
Browser settings
Set the default browser view
Clear a browser cache
Set the home
Set the web content type that the browser accepts
Set the default browser configuration
Set the number of times animated graphics repeat
About TLS
Browser security
Receive a prompt before running a script
Receive a prompt before closing the browser
Wtls options
Manage browser security
TLS options
Turn on browser push
Add a trusted content server
Browser push
About browser push
Browser push options
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
Applications
132
Media files and folders
Media
Sort media files and folders
Move a media file
Set the amount of memory available for media files
View properties for a media file or folder
Media file management
Switch media folder views
Send a media file using Bluetooth technology
Receive a media file using Bluetooth technology
Play a video
Videos and pictures
Forward a media file
Transfer a file between your media card and your computer
Pan a picture
Pause a video
Play the next or previous video in a media folder
View a picture
Download a Home screen background
Set the interval between slides in a slide show
Save a picture
Use a picture as the Home screen background
Play the next or previous song in a media folder
Music and ring tones
Delete a video or picture
Play music
Play a ring tone
Shuffle songs in a media folder
Repeat songs in a media folder
Delete a song or ring tone
Download a ring tone
Save a song or ring tone
Rename a song or ring tone
Set options for removing a media card safely
Media card settings
About media cards
Remove a media card safely
Encrypt the files on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Click Enable USB Mass Storage Mode
Click Format Card
Turn off mass storage mode support
Format a media card
Turn off media card support
Media troubleshooting
146
Locations
Maps
Get directions
Directions
View information for a location marker or point of interest
Zoom in to a location marker, route, or point of interest
Map basics
Clear the map cache
Switch views
Set a GPS receiver to use when you track your movement
Tracking
View status information at the top of a map
Keep backlighting on when you track your movement
Track your movement
View north at the top of a map
Location bookmarks
Map troubleshooting
Cannot forward directions
154
Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Add a contact to your SIM card
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Sort contacts, tasks, or memos
Contact list settings
Change a SIM card contact
Delete a SIM card contact
Cannot find the Add Custom Phone Tune menu item
Contact troubleshooting
Set display options for contacts
Prevent duplicate names in your address book
164
Calendar basics
Calendar
Delete an appointment or meeting
Schedule a meeting
Recurrence fields
Open an appointment or meeting
Meetings
Calendar settings
Set how long your device stores calendar entries
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
173
Task list settings
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176
Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list settings
180
Alarm
182
Convert a measurement
Calculator
Use the calculator
184
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology settings
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
189
190
Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
192
Notification basics
Notification profiles
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name Delete Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
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200
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Delete a group
Conversations
Move a contact to a group
Rename a group
Ping a contact
Open a conversation
Add an emoticon
Send a file to a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Backlighting
Display and keyboard
Organize applications
Display settings
Set the display font
About organizing applications
Assign an application to a Convenience key
Keyboard settings
Themes
My device screen turns off
Display troubleshooting
My display settings changed
212
Language
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Click Add Network
About the preferred wireless network list
Change the order of preferred wireless networks
Click My Preferred Network List
Turn off data service
Cannot connect to a wireless network
Switch wireless networks manually
Verify the status of network connections and services
Wireless network coverage troubleshooting
Power and battery
220
Add a contact to your SIM card
SIM card
About the SIM card phone book
Load the SIM card phone book
About SIM card security
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Click SIM Card
Click Enable Security
Protect your SIM card with a PIN code
Change the SIM card PIN code
224
Security basics
Security
Encryption
Set a limit for device password attempts
About content protection
Set content protection strength
Password keeper
Change a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Prevent password copying
Delete a password from the password keeper
Change the password keeper password
Copy a password
Advanced security
Smart cards
Cannot unlock my device using my smart card
Security troubleshooting
Use a certificate to authenticate your smart card
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Key Store
Data permissions for third-party applications
Theme Data
Files
236
BrickBreaker scoring
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Submit a score to the BrickBreaker high score web site
Adjust the volume
Play BrickBreaker
Set the paddle speed
Delete a service book
Service books
About service books
Accept a service book
240
Some features are not available on my device
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
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244
245
246
247
248
249
About diagnostic reports
Diagnostic reports
Delete a diagnostic report
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Cannot run or submit a diagnostic report
NUM lock
Abbreviation list
CAP lock
Triple DES
Legal notice
256