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Blackberry 8800 Run a diagnostic report, View a diagnostic report, Submit a diagnostic report

Models: 8800

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Run a diagnostic report

1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Highlight a report.

5.Press the Menu key.

6.Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

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Blackberry 8800 Run a diagnostic report, View a diagnostic report, Submit a diagnostic report, Delete a diagnostic report

Contents

User Guide SWDT129656-129656-1215015514-001 Contents Voice dialing 103 115 171 183 215 239 253 Page BlackBerry basics Create a link for a PIN No application opens when I press a Convenience keyExpand a folder Collapse a folderPhone shortcuts ShortcutsMessage shortcuts A messageTyping shortcuts Insert symbolsA message list Move around a message listAttachment shortcuts Search shortcutsWork with text A spreadsheetMedia shortcuts Browser shortcutsOn a web Navigate a webCalendar shortcuts Maps shortcutsPage Phone basics PhoneSwitch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is lockedEmergency calls VolumeVoice dialing Voice mail Make a call using speed dial Set a voice mail access numberSpeed dial Assign a speed dial number to a keyConference calls Add a caller ID picture for a contact Caller IDChange the caller ID picture for a contact Delete the caller ID picture for a contactAbout call logs Call logsView call logs in a message list Add notes to a call logForward a call log Call waitingDelete call log notes Call waiting prerequisitesAbout call forwarding Call forwardingCall forwarding prerequisites Forward callsChange a call forwarding phone number Call blockingDelete a call forwarding phone number About call blockingFixed dialing Add a contact to your fixed dialing list Click Enable FDN ModeChange a contact in your fixed dialing list Delete a contact from your fixed dialing listTTY support Smart dialingHide your phone number from contacts when you make calls Phone settingsTTY support prerequisites Turn on TTY supportTurn off the prompt that appears before you delete items Sort phone numbers or contacts on the Phone screenClick General Options Click General Options Set the Auto End Calls field to NeverReset a call timer Phone troubleshootingClick Last Call or Total Calls Click Clear Timer Cannot make or receive callsMy phone number appears as Unknown in the phone Cannot make calls using a voice commandPage Voice dialing Turn off choice lists for voice commands Check the battery power level using a voice commandSet the matching sensitivity level for voice commands Set the voice dialing languageSet playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email message basics Email messagesSave a message Set the importance level for a messageReply to a message Delete the original text from a reply messageEmail message folders Sent messages Email message filters Click Email SettingsAbout email message filters Set the Hide Sent Messages field to YesEmail message filter options Create an email message filterChange an email message filter Turn on an email message filterChange the order of email message filters Email message forwarding Forward email messages to your device when no filters applyDelete an email message filter Reset a blocked message counter Message settingsStop forwarding email messages to your device Block incoming messagesAdd a signature View an address instead of a display nameSet an out-of-office reply Click Show AddressSet the email address that you use to send messages Message list settingsDelete the disclaimer from an email message Set how long your device stores messages View more of the subject line for messagesAbout multiple message lists Use one message list or multiple message listsHide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some messages no longer appear on my device Cannot file email messagesMessage or attachment is truncated Some email message folders appear dimmedEmail message filters are not working correctly PIN message basics PIN messagesAbout PIN messages Find your PINSet a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text message basics SMS text messagesClick Add Recipient Delete the history from an SMS text messageClick Remove History Sent messages About cell broadcasting Cell broadcastingCell broadcasting prerequisites Turn on cell broadcastingTurn off AutoText for SMS text messages Rename a cell broadcast channelView more of the history in SMS text messages Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messagesRequest delivery notification for all SMS text messages Message list settings Use one message list or multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesCannot turn on cell broadcasting Page Page MMS message basics MMS messagesRecord and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMSForward an MMS message Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Save a picture from an MMS messageRequest delivery or read notification for an MMS message Add a contact to your address book from an MMS messageRequest delivery or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roamingSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing basics TypingSet the default currency symbol Cancel a text selectionClear a field Highlight a line of textSet the trackball sensitivity Typing input methodsTurn off trackball sounds Use shortcut keys on the Home screenType in Arabic or Russian using multi-tap Type in Arabic or Russian using SureType technologySwitch typing input methods Set the typing input languageWord list About AutoText AutoTextCreate an AutoText entry Delete an AutoText entry Change an AutoText entryUndo an AutoText change Insert symbols About search SearchSearch for messages Search criteriaChange a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subject101 102 Attachment basics AttachmentsDocument attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachmentsVCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Reconcile email messages over the wireless network Wireless email reconciliation prerequisitesDelete email messages over the wireless network SynchronizationSynchronize organizer data over the wireless network Wireless data synchronization prerequisitesSet the Wireless Synchronization field to Yes About synchronization conflictsManage data synchronization conflicts Wireless data restoration prerequisitesAbout backing up and restoring device data Delete all device dataClick Purge Deleted Items Synchronization troubleshooting113 114 Browser basics BrowserView a thumbnail version of a web Switch browser viewsMove to a section of a long web page quickly Move through a web page line by lineLinks, pictures, and web page addresses Forward a web page address Forward a link or picture from a webView a full picture on a web Zoom in to or out from a pictureLoad pictures on a web Web page requestsAbout saving web pages and web page requests Save a web page request to a message listBookmarks Add a bookmark folder Delete a bookmarkFile a bookmark Expand a folderWeb feeds Change a web feed Mark a web feed title as opened or unopenedFile a web feed Delete a web feedSet the default browser view Browser settingsClear a browser cache Clear browser historySet the default browser configuration Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the homeReceive a prompt before running a script Browser securityReceive a prompt before closing the browser About TLSTLS options Manage browser securityWtls options Browser push Add a trusted content serverAbout browser push Turn on browser pushBrowser push options Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Applications 132 Media files and folders MediaSet the amount of memory available for media files Move a media fileView properties for a media file or folder Sort media files and foldersSend a media file using Bluetooth technology Switch media folder viewsReceive a media file using Bluetooth technology Media file managementForward a media file Videos and picturesTransfer a file between your media card and your computer Play a videoPlay the next or previous video in a media folder Pause a videoView a picture Pan a pictureSave a picture Set the interval between slides in a slide showUse a picture as the Home screen background Download a Home screen backgroundDelete a video or picture Music and ring tonesPlay music Play the next or previous song in a media folderRepeat songs in a media folder Shuffle songs in a media folderPlay a ring tone Save a song or ring tone Download a ring toneRename a song or ring tone Delete a song or ring toneAbout media cards Media card settingsRemove a media card safely Set options for removing a media card safelyTurn off the mass storage mode prompt Turn on mass storage mode manuallyClick Enable USB Mass Storage Mode Encrypt the files on a media cardFormat a media card Turn off mass storage mode supportTurn off media card support Click Format CardMedia troubleshooting 146 Locations MapsView information for a location marker or point of interest DirectionsZoom in to a location marker, route, or point of interest Get directionsMap basics Set a GPS receiver to use when you track your movement Switch viewsTracking Clear the map cacheTrack your movement Keep backlighting on when you track your movementView north at the top of a map View status information at the top of a mapLocation bookmarks Map troubleshootingCannot forward directions 154 Contact basics ContactsAbout pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tonesAbout mailing lists Mailing listsCreate a mailing list Change a mailing listDelete a mailing list View a mailing listClick Delete Group About categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoAddress lookup About the SIM card phone book SIM card phone bookLoad the SIM card phone book Add a contact to your SIM cardChange a SIM card contact Contact list settingsDelete a SIM card contact Sort contacts, tasks, or memosSet display options for contacts Contact troubleshootingPrevent duplicate names in your address book Cannot find the Add Custom Phone Tune menu item164 Calendar basics CalendarRecurrence fields Schedule a meetingOpen an appointment or meeting Delete an appointment or meetingMeetings Calendar settings Set the first day of the week View tasks in the calendarHide free time in Agenda view Set how long your device stores calendar entriesCannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days Task basics TasksCreate a task Change a taskForward a task or memo Hide completed tasksDelete a task Click Hide Completed173 Task list settings 175 176 Memo basics MemosCreate a memo Change a memoDelete a memo Memo list settings 180 Alarm 182 Use the calculator CalculatorConvert a measurement 184 Bluetooth technology basics Bluetooth technologyRename a paired Bluetooth enabled device Bluetooth technology settingsDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kitTurn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceRestrict outgoing calls Make your BlackBerry device discoverableTurn off the prompt that appears when connecting or pairing Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear189 190 Click Update Time Date and time troubleshootingDate and time Set the date and time192 Notification basics Notification profilesSet the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls Silence your device LED notificationView a list of saved ring tones LED notificationSet the LED Coverage Indicator field to On Turn on wireless coverage notificationCustom notification About custom notificationChange a notification profile exception Change the order of notification profile exceptionsClick Add Name Add Name Change Name Delete NameDelete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 199 200 BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitationView a contacts information Turn off invitation forwarding optionsRename a contact Add a groupMove a contact to a group ConversationsRename a group Delete a groupAdd an emoticon Open a conversationSend a file to a contact Ping a contactAvailability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardSet the display font Display settingsAbout organizing applications Organize applicationsAssign an application to a Convenience key Keyboard settingsThemes My display settings changed Display troubleshootingMy device screen turns off 212 Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicatorsChange the order of preferred wireless networks About the preferred wireless network listClick My Preferred Network List Click Add NetworkTurn off data service Verify the status of network connections and services Switch wireless networks manuallyWireless network coverage troubleshooting Cannot connect to a wireless networkPower and battery 220 About the SIM card phone book SIM cardLoad the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card securityProtect your SIM card with a PIN code Click Enable SecurityChange the SIM card PIN code Click SIM Card224 Security basics SecurityAbout content protection Set a limit for device password attemptsSet content protection strength EncryptionPassword keeper Set criteria for randomly generated passwords Generate a random passwordView a password in the password keeper Change a password in the password keeperChange the password keeper password Delete a password from the password keeperCopy a password Prevent password copyingAdvanced security Smart cards Use a certificate to authenticate your smart card Security troubleshootingCannot unlock my device using my smart card Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applicationsInteraction permissions for third-party applications Connection permissions for third-party applicationsTheme Data Data permissions for third-party applicationsFiles Key Store236 About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoringPlay BrickBreaker Adjust the volumeSet the paddle speed Submit a score to the BrickBreaker high score web siteAbout service books Service booksAccept a service book Delete a service book240 BlackBerry Basics troubleshooting TroubleshootingNo application opens when I press a Convenience key Some features are not available on my device242 243 244 245 246 247 248 249 About diagnostic reports Diagnostic reportsView a diagnostic report Run a diagnostic reportSubmit a diagnostic report Delete a diagnostic reportCannot run or submit a diagnostic report CAP lock Abbreviation listNUM lock Triple DES Legal notice 256