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Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

•If your keyboard is locked, unlock your keyboard.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

•Say the first name and the last name of your contact.

•Use standard pronunciation rules when you say a voice command.

•If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

•If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

•Adapt digit dialing to improve voice recognition of numbers.

Message troubleshooting

I cannot send messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

•If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

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