Cannot run or submit a diagnostic report

1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Press the Menu key.

5.Click Options.

6.Type the contact information.

7.Press the Menu key.

8.Click Save.

View the version number of the BlackBerry Device Software on your device

In the device options, click About.

To return to the device options, press the Escape key twice.

I cannot run or submit a diagnostic report

Try performing the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

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Blackberry 8800 manual Cannot run or submit a diagnostic report

Contents

User Guide SWDT129656-129656-1215015514-001 Contents Voice dialing 103 115 171 183 215 239 253 Page BlackBerry basics Expand a folder No application opens when I press a Convenience keyCreate a link for a PIN Collapse a folder Message shortcuts ShortcutsPhone shortcuts A message A message list Insert symbolsTyping shortcuts Move around a message list Work with text Search shortcutsAttachment shortcuts A spreadsheet On a web Browser shortcutsMedia shortcuts Navigate a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice dialing Voice mail Speed dial Set a voice mail access numberMake a call using speed dial Assign a speed dial number to a key Conference calls Change the caller ID picture for a contact Caller IDAdd a caller ID picture for a contact Delete the caller ID picture for a contact View call logs in a message list Call logsAbout call logs Add notes to a call log Delete call log notes Call waitingForward a call log Call waiting prerequisites Call forwarding prerequisites Call forwardingAbout call forwarding Forward calls Delete a call forwarding phone number Call blockingChange a call forwarding phone number About call blocking Fixed dialing Change a contact in your fixed dialing list Click Enable FDN ModeAdd a contact to your fixed dialing list Delete a contact from your fixed dialing list Smart dialing TTY support TTY support prerequisites Phone settingsHide your phone number from contacts when you make calls Turn on TTY support Click General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to Never Click Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive calls Cannot make calls using a voice command My phone number appears as Unknown in the phonePage Voice dialing Set the matching sensitivity level for voice commands Check the battery power level using a voice commandTurn off choice lists for voice commands Set the voice dialing language Improve voice recognition of numbers Voice dialing troubleshootingSet playback options for voice dialing Adapt digit dialing to improve voice recognition of numbers Email messages Email message basics Reply to a message Set the importance level for a messageSave a message Delete the original text from a reply message Email message folders Sent messages About email message filters Click Email SettingsEmail message filters Set the Hide Sent Messages field to Yes Create an email message filter Email message filter options Change the order of email message filters Turn on an email message filterChange an email message filter Delete an email message filter Forward email messages to your device when no filters applyEmail message forwarding Stop forwarding email messages to your device Message settingsReset a blocked message counter Block incoming messages Set an out-of-office reply View an address instead of a display nameAdd a signature Click Show Address Delete the disclaimer from an email message Message list settingsSet the email address that you use to send messages About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmed Email message filters are not working correctly About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text messages SMS text message basics Click Remove History Delete the history from an SMS text messageClick Add Recipient Sent messages Cell broadcasting prerequisites Cell broadcastingAbout cell broadcasting Turn on cell broadcasting View more of the history in SMS text messages Rename a cell broadcast channelTurn off AutoText for SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messagesStore SMS text messages on your SIM card Message list settings Use one message list or multiple message lists Message shortcuts Cannot turn on cell broadcasting Cannot send SMS text messagesAm not receiving SMS text messages Page Page MMS messages MMS message basics Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Send as MMS Forward an MMS message Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a picture from an MMS message Request delivery or read notification for all MMS messages Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing Typing basics Clear a field Cancel a text selectionSet the default currency symbol Highlight a line of text Turn off trackball sounds Typing input methodsSet the trackball sensitivity Use shortcut keys on the Home screen Switch typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Set the typing input language Word list Create an AutoText entry AutoTextAbout AutoText Undo an AutoText change Change an AutoText entryDelete an AutoText entry Insert symbols Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject 101 102 Attachments Attachment basics View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Delete email messages over the wireless network Wireless email reconciliation prerequisitesReconcile email messages over the wireless network Synchronization Set the Wireless Synchronization field to Yes Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisitesManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 113 114 Browser Browser basics Move to a section of a long web page quickly Switch browser viewsView a thumbnail version of a web Move through a web page line by line Links, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a picture About saving web pages and web page requests Web page requestsLoad pictures on a web Save a web page request to a message list Bookmarks File a bookmark Delete a bookmarkAdd a bookmark folder Expand a folder Web feeds File a web feed Mark a web feed title as opened or unopenedChange a web feed Delete a web feed Clear a browser cache Browser settingsSet the default browser view Clear browser history Set the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Set the home Receive a prompt before closing the browser Browser securityReceive a prompt before running a script About TLS Wtls options Manage browser securityTLS options About browser push Add a trusted content serverBrowser push Turn on browser push Browser push options No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Applications 132 Media Media files and folders View properties for a media file or folder Move a media fileSet the amount of memory available for media files Sort media files and folders Receive a media file using Bluetooth technology Switch media folder viewsSend a media file using Bluetooth technology Media file management Transfer a file between your media card and your computer Videos and picturesForward a media file Play a video View a picture Pause a videoPlay the next or previous video in a media folder Pan a picture Use a picture as the Home screen background Set the interval between slides in a slide showSave a picture Download a Home screen background Play music Music and ring tonesDelete a video or picture Play the next or previous song in a media folder Play a ring tone Shuffle songs in a media folderRepeat songs in a media folder Rename a song or ring tone Download a ring toneSave a song or ring tone Delete a song or ring tone Remove a media card safely Media card settingsAbout media cards Set options for removing a media card safely Click Enable USB Mass Storage Mode Turn on mass storage mode manuallyTurn off the mass storage mode prompt Encrypt the files on a media card Turn off media card support Turn off mass storage mode supportFormat a media card Click Format Card Media troubleshooting 146 Maps Locations Zoom in to a location marker, route, or point of interest DirectionsView information for a location marker or point of interest Get directions Map basics Tracking Switch viewsSet a GPS receiver to use when you track your movement Clear the map cache View north at the top of a map Keep backlighting on when you track your movementTrack your movement View status information at the top of a map Map troubleshooting Location bookmarks Cannot forward directions 154 Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list Click Delete Group View a mailing listDelete a mailing list Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Contact list settingsChange a SIM card contact Sort contacts, tasks, or memos Prevent duplicate names in your address book Contact troubleshootingSet display options for contacts Cannot find the Add Custom Phone Tune menu item 164 Calendar Calendar basics Open an appointment or meeting Schedule a meetingRecurrence fields Delete an appointment or meeting Meetings Calendar settings Hide free time in Agenda view View tasks in the calendarSet the first day of the week Set how long your device stores calendar entries Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed 173 Task list settings 175 176 Create a memo MemosMemo basics Change a memo Delete a memo Memo list settings 180 Alarm 182 Convert a measurement CalculatorUse the calculator 184 Bluetooth technology Bluetooth technology basics Delete a paired Bluetooth enabled device Bluetooth technology settingsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverable Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear 189 190 Date and time Date and time troubleshootingClick Update Time Set the date and time 192 Notification profiles Notification basics Prevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles View a list of saved ring tones LED notificationSilence your device LED notification Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 199 200 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Rename a group ConversationsMove a contact to a group Delete a group Send a file to a contact Open a conversationAdd an emoticon Ping a contact Availability Click Set Alert Receive notification when a contact becomes availableAvailable Unavailable Display and keyboard Backlighting About organizing applications Display settingsSet the display font Organize applications Keyboard settings Assign an application to a Convenience key Themes My device screen turns off Display troubleshootingMy display settings changed 212 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Click My Preferred Network List About the preferred wireless network listChange the order of preferred wireless networks Click Add Network Turn off data service Wireless network coverage troubleshooting Switch wireless networks manuallyVerify the status of network connections and services Cannot connect to a wireless network Power and battery 220 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM card Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Change the SIM card PIN code Click Enable SecurityProtect your SIM card with a PIN code Click SIM Card 224 Security Security basics Set content protection strength Set a limit for device password attemptsAbout content protection Encryption Password keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Advanced security Smart cards Cannot unlock my device using my smart card Security troubleshootingUse a certificate to authenticate your smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Files Data permissions for third-party applicationsTheme Data Key Store 236 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Set the paddle speed Adjust the volumePlay BrickBreaker Submit a score to the BrickBreaker high score web site Accept a service book Service booksAbout service books Delete a service book 240 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device 242 243 244 245 246 247 248 249 Diagnostic reports About diagnostic reports Submit a diagnostic report Run a diagnostic reportView a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report NUM lock Abbreviation listCAP lock Triple DES Legal notice 256