User Guide

Messages

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

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Receive only the first section of long email messages, 69

HTML email messages do not appear correctly

Try the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•Try downloading external pictures. Press the key > Get Images.

•Try viewing your message in plain text. Press the key > Get Plain Text.

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View email in plain text format, 63

Some email folders appear dimmed

If you cannot forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions:

•Wait for a few seconds. The email folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email over the wireless network, 13

Email filters are not working correctly

Try the following actions:

•Verify that your email filters are turned on.

•Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.

Related topics

Email filters, 71

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

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Blackberry SWDT643442-941426-0201084713-001 Html email messages do not appear correctly, Some email folders appear dimmed
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SWDT643442-941426-0201084713-001 specifications

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