User Guide

Service books and diagnostic reports

• To delete all diagnostic reports, click Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

1.On the Home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Press the key > Options.

5.Type the contact information.

6.Press the key > Save.

I cannot run or submit a diagnostic report

Try the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

View the version number of the BlackBerry Device Software on your device

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > About Device Versions.

To return to the Options screen, press the key three times.

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Blackberry SWDT643442-941426-0201084713-001 manual Set a default recipient for diagnostic reports
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SWDT643442-941426-0201084713-001 specifications

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