BlackBerry Style 9670 Smartphone
SWDT643442-941426-0201084713-001
Contents
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Top
Set up an email address
Quick Help
Change your ring tone, notifiers, or reminders
BlackBerry App World
Find or hide an application icon
About adding applications
BlackBerry Desktop Software
Supported audio and video file formats
Add or change your signature
Use a picture as your device wallpaper
Type File format
3GP2
Open, close, or switch between tabs
Video
Important keys
Reconcile email over the wireless network
Getting to know your smartphone
Connections
Select commands using pop-up menus
Tips Doing things quickly
Applications
Status indicators
Key Mark Opened
Tips Managing indicators
Feature availability
Key Mark Prior
Security Security Status Information View IT Policy
Tips
Tips Finding apps
Icon. Click Device Application Management
Display Screen Display
Tips Extending battery life
Device Auto On/Off
Click Change Sounds and Alerts
Key Options . Go to the Clear Browsing Data section
Tips Freeing and conserving storage space
Device Storage
Key Options Email Preferences
Tips Keeping your information safe
Security Password
Icon. Click Device Software Updates
Tips Updating your software
Make it yours
Visit the Setup application
Switch themes
Your Home screen
Find or hide an application icon
Move an application icon
Add, change, or delete a folder on the Home screen
Add a shortcut to your Home screen or Favorites view
Get apps, music, ring tones, pictures, and videos
Change what happens when you type on the Home screen
Add a message that appears when your device is locked
About adding applications
Application Center
Change your ring tone, notifiers, or reminders
Change the default volume for calls
Calls and sound profiles
Add a contact alert
Add a contact picture for caller ID
Set up speed dial for a contact
Typing and trackpad
Set the cursor speed
Click Typing and Input Typing
Find more information
Change your typing style
Message shortcuts
Shortcuts
Phone shortcuts
Ring Tones
Move around your message inbox
File and attachment shortcuts
Your message inbox
A presentation
Typing shortcuts
A spreadsheet
Press the Left Shift key or Right Shift key
Audio and video files
Media shortcuts
Delete key
Pictures
On a web
Browser shortcuts
Camera and video camera
Press Y
Calendar shortcuts
Search shortcuts
Move around a web
Cannot use a shortcut
Troubleshooting Shortcuts
Map shortcuts
Space
Find your phone number
Phone
Phone basics
Make a call
Place a call on hold
Answer a second call
Mute a call
About using a headset
Dial using numbers or letters
Switch applications during a call
Turn on the speakerphone
Adjust the volume
Volume
About emergency calls and Emergency Callback Mode
Emergency calls
Voice mail
Speed dial
Change the voice mail access number and password
Set up speed dial for a contact
Turn on call waiting
Call waiting, call forwarding, and call blocking
Change the contact that is assigned to a speed dial key
About call forwarding
Block calls
Add, change, or delete a call forwarding number
About call blocking
About fixed dialing
Change the call blocking password
Fixed dialing and smart dialing
Turn on fixed dialing
Set options for dialing extensions
Set the default country code and area code
About smart dialing
Press the key Options Smart Dialing
Make a conference call
Conference calls
About conference calls
Create a phone number link for a conference call
Leave a conference call
Call logs
Disconnect a contact from a conference call
About call logs
Add, change, or delete call log notes
Multiple phone numbers
Delete call logs
View call logs in the Messages application
Turn on dialing from the Lock screen
Switch the active phone number
Phone options
Sort phone numbers or contacts on the Phone screen
Reset a call timer
Hide or display your phone number when you make calls
Change how you answer calls when you open the flip
Turn off the prompt that appears before you delete items
Press the key Options Hearing Aid Mode
About hearing aid mode
Turn on hearing aid mode
About TTY support
Troubleshooting Phone
Cannot make or receive calls
Cannot check my voice mail
Cannot make calls using a voice command
My phone number appears as Unknown in the Phone application
Cannot change the number of times that my device rings
Some features are not available on my device
Related topics Feature availability
Available voice commands
Voice commands
Perform an action using a voice command
Cancel
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Troubleshooting Voice dialing
Improve voice recognition
Send an email
Messages
Composing and sending email
Resend a message
Check spelling
When you are composing a message, press the key Save Draft
Reply to or forward an email or PIN message
Save a draft of a message
Delete the disclaimer from an email
Attach a contact to a message
Add or change your signature
Delete the original text from a reply message
Viewing and replying to email
Save a message
View an address instead of a display name
Mark a message as opened or unopened
Delete messages
Group email by subject
Add, change, or remove a flag
Change how a message inbox displays messages
Press the key Options Message Display and Actions
Filing email
Hide sent messages from the message inbox
Hide messages from the Messages application
Select the Hide Sent Messages check box Press the key Save
Press the key File Highlight a folder
Select the Hide Filed Messages check box Press the key Save
Change options for your personal email account
Email options
Set an out-of-office reply
Turn on or turn off read receipts
Receive only the first section of long email messages
Hide the new or unopened message indicator
Stop loading pictures in Html email messages
Clear the Download Images Automatically check box
Storing and forwarding email
Stop displaying recent contacts in email address fields
View call logs in the Messages application
Clear the Confirm Delete check box Press the key Save
Clear the Save Copy In Sent Folder check box
Email filters
About email filters
Clear the Send Email to Handheld check box
Options for email filters
Create an email filter
Create an email filter based on a contact or subject
Turn on an email filter
Change, prioritize, or delete an email filter
About synchronization
Reconcile email over the wireless network
Synchronizing email
Change the Delete On field to Mailbox & Handheld
Press the key Purge Deleted Items
About synchronization conflicts
Manage email reconciliation conflicts
Find your PIN
PIN messages
About PIN messages
Composing and sending PIN messages
Set an importance level for received PIN messages
View filed messages
Viewing and replying to PIN messages
Create a link for a PIN
Select the Display PIN Messages in Red check box
PIN message options
Set how long your device stores messages
Text messages
About text messages
Set whether pressing the Enter key sends text messages
Composing and sending text messages
Send a text message
Press the key Compose Text Message
Set the importance level for text messages that you send
Forward a text message
Attach a file to a text message
Picture Video Location Audio Voice Note Contact Appointment
Save a media file from a text message
Viewing and replying to text messages
Delete the history from a text message
Highlight the message Press the key Delete
Change how your text messages look
Save a vCard contact attachment from a message
Add an appointment to your calendar from a text message
Show names in the history of text messages
Block text messages
Stop receiving text messages when roaming
Options for text messages
Store text messages on your SIM card
Set a wireless network type for sending text messages
Turn off AutoText for text messages
Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Stop receiving messages from a cell broadcast channel
Security options for messages
Block incoming messages
Rename a cell broadcast channel
Add a contact to your allowed sender list
Reset a blocked message counter
Press the key Reset Count or Reset All Counts
Add Email Address Add Phone Number Add PIN
Open a file or an attachment
Attachments
About files and attachments
Save a file or an attachment
Set font options for a file or an attachment
Send a file as an attachment
Open a link in a file or an attachment
View properties for a file
MIME-protected message basics
MIME-protected messages
VCard contact attachments
About vCard contact attachments
Attach a certificate to a message
Sign or encrypt a message
Encrypt a message with a pass phrase
Download the certificate used to sign or encrypt a message
MIME-protected message status
MIME-protected message options
Encryption status indicators
Indicator Description
Change your signing or encryption certificate
Click Device Advanced System Settings Default Services
Change the default signing and encryption option
Change the default message classification
About message classifications
Change the size of S/MIME indicators in messages
Click Security S/MIME Change the Message Viewer Icons field
About IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
Prerequisites IBM Lotus Notes native encryption
PGP protected message basics
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
Encrypt a PGP protected message with a pass phrase
Download the PGP key used to sign or encrypt a message
Attachment indicators in PGP protected messages
Attach a PGP key to a message
Add a PGP key from a message
View the PGP key used to sign or encrypt a message
Digital signature indicators for PGP protected messages
PGP protected message status
Change your signing and encryption key
Change the Default Key field Press the key Save
PGP protected message options
Click Security PGP
Click Security PGP Change the Message Viewer Icons field
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
103
Troubleshooting PGP protected messages
File and attachment shortcuts
Troubleshooting Messages
Cannot send messages
Resend the message
Am not receiving messages
Am not receiving email from personal folders on my computer
Am not receiving text messages
Cannot file email
Cannot send text messages
Some messages no longer appear on my device
Email filters are not working correctly
Html email messages do not appear correctly
Some email folders appear dimmed
Cannot turn on cell broadcasting
Skipped content bar appears in a document
Cannot attach a file to a text message
Question mark appears on a slide
111
Files
File basics
113
Search for a file that is saved on your device
Save a file from your organizations network to your device
Managing files and attachments
Move, rename, or delete a file
View tracked changes in a document
View the table of contents in a document
View the content of a cell
Move around a spreadsheet
Change the size of a column
Switch presentation views
Switch slides
Set display options for a spreadsheet
Save a slide
Slide view 117
Troubleshooting Attachments
Play a media file
Media
Music
Shuffle or repeat songs
Add the song that is playing to a playlist
Playlists
Create a standard or an automatic playlist
Change the order of songs in a playlist
Rename or delete a playlist
Amplify the volume using the audio boost feature
Improve sound quality for media files
Rename, move, copy, or delete an audio file or a video file
Change the Close Media Player When Inactive field
Podcasts
View properties for a media file
Adjust the volume
Display closed captions in videos
Keep backlighting on when you play a video
Videos
Clear the Turn Off Auto Backlighting check box
Video camera
Record a video
Change the video size and format
Camera
Turn on video lighting
Change the location for storing videos that you take
Take a picture
Change the flash setting for pictures that you take
Change the camera scene mode
Change the size of pictures that you take
Reduce blurriness in the pictures that you take
Change the autofocus setting
Turn off digital zoom for the camera
Change the review duration of the pictures that you take
Change the location for storing pictures that you take
Change the Warn when pictures remaining drops to field
Pictures
Zoom, pan, or rotate a picture
View pictures in list view or thumbnail view
View pictures as a slide show
Change the number of seconds between slides in a slide show
Create a picture folder
Record a voice note
Voice notes
Find a picture that you took with the camera
Click Import Pictures
Ring tones
132
Cannot change the number of times that my device rings
Media storage
Storage and media cards
About file encryption
Turn off media card support
About compression
Turn on encryption
Import pictures to the Pictures application
Picture folders
Create a picture folder
Find a picture that you took with the camera
137
Transferring and downloading media files
About transferring and synchronizing media files
138
Receive a media file using Bluetooth technology
Send a media file
Supported audio and video file formats
Device 139
Some pictures that I take are blurry
Troubleshooting Media
My device is not using the correct ring tone or wallpaper
Cannot open media files
Flash dims or turns off
Cannot save media files
Media player screen closes
My device does not recognize my media card
Cannot find podcasts
142
Change your ring tone, notifiers, or reminders
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
143
Silence your device
Add a custom profile
Add a contact alert
Turn on event sounds
Change alarm notification options
Flashing LED
Flashing LED color Description
Select the Event Sounds check box Press the key Save
Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
Browsing web pages
Browser
Browser basics
View a list of web pages that you visited recently
Move back or forward a web
Refresh a web
Return to the home
Turn on browser shortcuts
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Add a bookmark for a web
File a bookmark for a web
RSS feeds
Send a bookmark for a web
Add, rename, or delete a bookmark folder for web pages
Add an RSS feed from the browser
Browser options
About RSS feeds
Change your home page or start
Change the font size for text on web pages
Web Content section, change the Default text encoding field
Stop blocking pop-ups on web pages
Set the character encoding for all web pages
Turn off cookies in the browser
Browser security
Delete browsing information
Turn on geolocation in the browser
TLS options
Add a trusted content server
Click Security Advanced Security Settings TLS
Manage browser security
Browser push options
Browser push
About browser push
Click Device Advanced System Settings Browser Push
Turn off browser push
Cannot play a song or video on a web
Troubleshooting Browser
No browser is available on my device
Cannot open a new tab
Calendar basics
Switch calendar views
Calendar
Go to a specific date in the calendar
Meetings
Set an alarm in the calendar
Switch calendars
160
Respond to a meeting invitation
Delete an appointment, meeting, or alarm
View your calendar when responding to a meeting
Check availability of meeting participants
Delegate a meeting invitation
Conference call meetings
Forward a meeting invitation
Send an email message to all meeting participants
Enter a conference call meeting
Create a conference call meeting from your device
Create a conference call meeting from your computer
Example
Save your conference call information
Synchronize organizer data over the wireless network
Synchronizing calendar
About synchronization
165
About backing up and restoring device data
About synchronization conflicts
Change how the calendar is displayed
Calendar options
Manage data synchronization conflicts
Change options for reminders
Show tasks in the calendar
Change the default calendar
Change how long your device stores calendar entries
Cannot schedule appointments that span multiple days
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot enter a conference call with the Join Now option
169
Add a contact
Contacts
Contact basics
Create a custom contact field
Search for a contact in your organizations address book
Customizing contacts
Change or delete a contact
Add a contact picture for caller ID
Categorize a contact, task, or memo
Change or delete a contact picture
About categories
Create a category for contacts, tasks, or memos
Synchronizing contacts
173
174
Change or delete a personal distribution list
Personal distribution lists
Create a personal distribution list
Contact list options
Change the default contact list
Multiple contact lists
About multiple contact lists
Troubleshooting Contacts
178
Change the clock face
Clock
Set the date and time
Press the key Save 179
Display a second time zone on the clock
Turn on the alarm
Silence the alarm
Use the timer
Turn on bedside clock mode
Set options for bedside clock mode
Use the stopwatch
Time on my device is incorrect
Change timer notification options
Troubleshooting Clock
182
Send a task or memo
Tasks and memos
Create a task or memo
Change or delete a task or memo
Synchronizing tasks and memos
Hide completed tasks
Show tasks in the calendar
Synchronize organizer data over the wireless network
Create a category for contacts, tasks, or memos
About categories
Categorize a contact, task, or memo
Turn off the prompt that appears before you delete items
Typing
Typing basics
Typing options
Change the default currency symbol
Typing input methods
Change your typing style
Turn off trackpad sounds
Spelling checker
Turn on key tones
Set the trackpad sensitivity
Change options for checking spelling
Custom dictionary
Check spelling
About the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
Add, change, or delete a word in the custom dictionary
About AutoText
Change or delete an AutoText entry
Undo an AutoText change
Troubleshooting Typing
Cannot check spelling
Assign an application to a Convenience key
Change the default currency symbol
Keyboard
Set the cursor speed
Set the trackpad sensitivity
Troubleshooting Keyboard
No application opens when I press a Convenience key
Turn off trackpad sounds
Change the language
Language
About typing input languages
Click Typing and Input Language
Delete a language
Troubleshooting Language
Add a display language
Some characters do not appear correctly on my device
Use a picture as your device wallpaper
Screen display
Set options for backlighting
Change the display font
Add, change, or delete a folder on the Home screen
Organizing applications on the Home screen
About organizing application icons
Move an application icon
Use grayscale or reverse contrast for the screen display
Add a message that appears when your device is locked
Turn on flashing LED notification for wireless coverage
External display
Review notifications on the external display
Switch themes
Themes
About themes
Screen turns off
Troubleshooting Display
My display changed
203
About GPS technology
Click Device Location Settings
GPS technology
Turn on GPS technology
Turn off location aiding
Get your GPS location
Prevent others from tracking your location
Troubleshooting GPS technology
Cannot use GPS technology
Maps
Map basics
View a list of points of interest near a location
Pan a map
Zoom in to or out from a map
Repeat to specify an ending location
Add a bookmark for a location or route
View contact information for a point of interest
Clear a map
Rename a bookmark for a location or route
Map options
Keep backlighting on when you track your movement
Change the Backlight Timeout When field
Set the GPS receiver that you use to track your movement
Troubleshooting Maps
211
212
Applications
About multitasking
About adding applications
About instant messaging applications
Require your device password before adding an application
About social networking applications
Press the key Send 214
View properties for an application
Troubleshooting Applications
Delete an application
View the size of an application database
BlackBerry Device Software
Over the wireless network
From a web site Using the BlackBerry Desktop Software
About updating the BlackBerry Device Software
Click Check for Updates
Update the BlackBerry Device Software from a web site
Click Device Software Updates Update successful
Connect your BlackBerry device to your computer 217
Troubleshooting BlackBerry Device Software
Click Next Finish
User Guide
Manage Connections
Check what wireless networks your device connects to
Wireless coverage indicators
Manage Connections basics
Turn on or turn off a network connection
Turn on or turn off data service or set roaming options
Enabled device
Click Mobile Network Options
Mobile network
Check the status of network connections and services
Switch wireless networks manually
Roaming
About the preferred wireless network list
Preferred wireless network list
Turn on or turn off data service or set roaming options
Change the order of preferred networks
Change the connection speed for the wireless network
Mobile network options
Error messages
Troubleshooting Mobile network
Turn on flashing LED notification for wireless coverage
Possible solutions
Connect to a Wi-Fi network
Wi-Fi technology
About connecting to a Wi-Fi network
Click Set Up Wi-Fi
Change, move, or delete a saved Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Common options Option Description
Options for saved Wi-Fi networks
Turn on the prompt that appears for hotspots
WEP options
WPA/WPA2 Personal options
WPA/WPA2 Enterprise options
Submit a Wi-Fi diagnostic report
Install a root certificate on your device
UMA connection settings
Set options for Wi-Fi diagnostic reports
Cannot connect to a Wi-Fi network
About using Wi-Fi with VPN and software tokens
Wi-Fi technology troubleshooting
Connection permissions for third-party applications
About Bluetooth
Bluetooth technology
Bluetooth technology basics
Connect to a paired Bluetooth enabled device
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Click Bluetooth Connections Add New Device Search
Receive a media file using Bluetooth technology
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Send a media file
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Bluetooth profiles
Change the Contacts Transfer field
Restrict outgoing calls
Make your BlackBerry device discoverable
Set the Allow outgoing calls field to Never or If Unlocked
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Clear the LED Connection Indicator check box
Cannot type a passkey on a Bluetooth enabled device
Troubleshooting Bluetooth technology
Turn off a Bluetooth profile
My list of paired Bluetooth devices does not appear
Cannot pair with a Bluetooth enabled device
239
Power and battery
241
Memory and media cards
Turn on encryption
About compression
About file encryption
Tips Freeing and conserving storage space
244
245
Troubleshooting Storage and media cards
Application memory on my device is low
Set the types of items that are included in searches
Search
Search for an item
Search for messages
Field Description
Message search criteria
Do more with your message search results
Search for a contact in your organizations address book
Search for text in a message, in a file, or on a web
View, change, or delete a saved search
Search shortcuts
Change the device password
About the device password
Set a device password
Security
Lock your device
Lock your device when you insert it in the holster
Set a limit for device password attempts
Password keeper
Copy a password
Change the password keeper password
Delete a password from the password keeper
Prevent password copying
About file encryption
Encryption
About encrypting data on your device
Turn on encryption
Generate an encryption key
Set encryption strength
About encryption keys
Change the Strength field Press the key Save
Turn on memory cleaning
Memory cleaning
About memory cleaning
Certificates
To delete sensitive data for all applications, click Clean
Click Security Advanced Security Settings Certificates
About certificates
Import a certificate or PGP key from a media card
About certificate enrollment
Download a certificate from a certificate authority
Click Add Certificate to Key Store
Property Description
View properties for a certificate
Certificate properties
Send a certificate
Certificate status
View one type of certificate in the certificate list
Delete a certificate
Change the trust status of a certificate
Press the key Fetch Status or Fetch Chain Status
Certificate revocation reasons
Certificate options
Revoke a certificate
Change the display name for a certificate
Press the key Associate Addresses
Press the key Save 263
Certificate shortcuts
Download a PGP key from an LDAP-enabled server
PGP keys
About PGP keys
View properties for a PGP key
Download an updated PGP key from an LDAP-enabled server
Download a personal PGP key from the PGP Universal Server
PGP key properties
Clear the PGP data cache
Send a PGP key
Delete a PGP key
Check the revocation status of a PGP key
PGP key status indicators
PGP key status
Change the trust status of a PGP key
Change the display name for a PGP key
PGP key options
PGP key revocation reasons
Press the key Fetch PGP Keys Press the key Options
PGP key shortcuts
Troubleshooting PGP keys
Certificate servers
Add a certificate server
Delete a certificate server
Connection options for Ocsp and CRL servers
Send connection information for a certificate server
Press the key Email Server or PIN Server
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Key store
Change the refresh rate for certificate revocation lists
Turn off automatic backup and restore of key store data
Click Security Advanced Security Settings Key Stores
Smart cards
About using a smart card with your device
Turn on two-factor authentication
Press the key Save 273
Change the Lock On Card Removal field to Enabled
About smart password entry
Turn off smart password entry
Set the Smart Password Entry field to Disabled
Use a certificate to authenticate your smart card
Switch smart password filters
Prerequisites Using authentication certificates
Turn off notification for smart card connections
VPN settings
Store the passphrase for your smart card on your device
About VPN profiles
About software tokens
Change the user name and password for a VPN profile
Verify security software manually
Change the software token for a VPN profile
Click Device Advanced System Settings TCP IP
Reset connection permissions for third-party applications
Turn on safe mode
Third-party application control
Interaction permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Expand Connections, Interactions, or User Data
Data permissions for third-party applications
Cannot download a certificate
Troubleshooting Security
Cannot unlock my device using my smart card
Run a diagnostic report
Service books and diagnostic reports
Accept, delete, or restore a service book
View, submit, or delete a diagnostic report
To delete all diagnostic reports, click Delete All
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Click Device About Device Versions
About synchronization
Reconcile email over the wireless network
Synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
About backing up and restoring device data
Manage email reconciliation conflicts
Manage data synchronization conflicts
287
Troubleshooting Synchronization
Email is not reconciling over the wireless network
Am not receiving email from personal folders on my computer
Change the display font
Accessibility options
About accessibility options Screen accessibility options
Use grayscale or reverse contrast for the screen display
Turn on event sounds
Audio and phone accessibility options
Hearing aid mode
Add a contact alert
TTY support
Voice dialing
Typing accessibility options
Highlight an AutoText entry Press the key 292
Type text using the predictive input method
Convert a measurement
Calculator
Use the calculator
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Catching a capsule
Set the paddle speed
About the Word Mole game
Word Mole game
Word Mole game basics
Form a word
Save a game
Turn on tutorial mode
Single-player games
Resume a game
Multiplayer games
Remove a player
Troubleshooting Word Mole
Check the stats for a player
Cannot connect to a multiplayer game
BlackBerry MDS
BlackBerry enabled device
Glossary
Certificate
DSML-enabled server
Ocsp server
LDAP-enabled server
Mass storage mode
Personal certificate
Public key
Root certificate
Triple DES
Legal notice
307
308
Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook
User Guide
United Kingdom Published in Canada 311