BlackBerry Style 9670 Smartphone
SWDT643442-941426-0201084713-001
Contents
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Quick Help
Set up an email address
Top
Change your ring tone, notifiers, or reminders
About adding applications
Find or hide an application icon
BlackBerry App World
BlackBerry Desktop Software
Use a picture as your device wallpaper
Add or change your signature
Supported audio and video file formats
Type File format
Open, close, or switch between tabs
Video
3GP2
Reconcile email over the wireless network
Getting to know your smartphone
Important keys
Select commands using pop-up menus
Tips Doing things quickly
Connections
Applications
Status indicators
Feature availability
Tips Managing indicators
Key Mark Opened
Key Mark Prior
Security Security Status Information View IT Policy
Tips Finding apps
Tips
Icon. Click Device Application Management
Device Auto On/Off
Tips Extending battery life
Display Screen Display
Click Change Sounds and Alerts
Device Storage
Tips Freeing and conserving storage space
Key Options . Go to the Clear Browsing Data section
Key Options Email Preferences
Icon. Click Device Software Updates
Security Password
Tips Keeping your information safe
Tips Updating your software
Switch themes
Visit the Setup application
Make it yours
Your Home screen
Add, change, or delete a folder on the Home screen
Move an application icon
Find or hide an application icon
Add a shortcut to your Home screen or Favorites view
Add a message that appears when your device is locked
Change what happens when you type on the Home screen
Get apps, music, ring tones, pictures, and videos
About adding applications
Application Center
Calls and sound profiles
Change the default volume for calls
Change your ring tone, notifiers, or reminders
Add a contact alert
Typing and trackpad
Set up speed dial for a contact
Add a contact picture for caller ID
Set the cursor speed
Find more information
Change your typing style
Click Typing and Input Typing
Phone shortcuts
Shortcuts
Message shortcuts
Ring Tones
File and attachment shortcuts
Your message inbox
Move around your message inbox
A spreadsheet
Typing shortcuts
A presentation
Press the Left Shift key or Right Shift key
Delete key
Media shortcuts
Audio and video files
Pictures
Browser shortcuts
Camera and video camera
On a web
Search shortcuts
Calendar shortcuts
Press Y
Move around a web
Map shortcuts
Troubleshooting Shortcuts
Cannot use a shortcut
Space
Phone basics
Phone
Find your phone number
Make a call
Answer a second call
Mute a call
Place a call on hold
Switch applications during a call
Dial using numbers or letters
About using a headset
Turn on the speakerphone
About emergency calls and Emergency Callback Mode
Volume
Adjust the volume
Emergency calls
Voice mail
Change the voice mail access number and password
Set up speed dial for a contact
Speed dial
Change the contact that is assigned to a speed dial key
Call waiting, call forwarding, and call blocking
Turn on call waiting
About call forwarding
Add, change, or delete a call forwarding number
About call blocking
Block calls
Fixed dialing and smart dialing
Change the call blocking password
About fixed dialing
Turn on fixed dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
Press the key Options Smart Dialing
About conference calls
Conference calls
Make a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
Call logs
Leave a conference call
About call logs
Delete call logs
Multiple phone numbers
Add, change, or delete call log notes
View call logs in the Messages application
Phone options
Switch the active phone number
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Change how you answer calls when you open the flip
Hide or display your phone number when you make calls
Reset a call timer
Turn off the prompt that appears before you delete items
Turn on hearing aid mode
About hearing aid mode
Press the key Options Hearing Aid Mode
About TTY support
Cannot make or receive calls
Troubleshooting Phone
My phone number appears as Unknown in the Phone application
Cannot make calls using a voice command
Cannot check my voice mail
Cannot change the number of times that my device rings
Related topics Feature availability
Some features are not available on my device
Voice commands
Perform an action using a voice command
Available voice commands
Turn off choice lists for voice commands
Change the language for voice commands
Cancel
Change the options for voice prompts
Improve voice recognition
Troubleshooting Voice dialing
Composing and sending email
Messages
Send an email
Resend a message
Reply to or forward an email or PIN message
When you are composing a message, press the key Save Draft
Check spelling
Save a draft of a message
Add or change your signature
Attach a contact to a message
Delete the disclaimer from an email
Delete the original text from a reply message
Viewing and replying to email
Mark a message as opened or unopened
View an address instead of a display name
Save a message
Delete messages
Change how a message inbox displays messages
Add, change, or remove a flag
Group email by subject
Press the key Options Message Display and Actions
Hide messages from the Messages application
Hide sent messages from the message inbox
Filing email
Select the Hide Sent Messages check box Press the key Save
Select the Hide Filed Messages check box Press the key Save
Press the key File Highlight a folder
Set an out-of-office reply
Email options
Change options for your personal email account
Turn on or turn off read receipts
Stop loading pictures in Html email messages
Hide the new or unopened message indicator
Receive only the first section of long email messages
Clear the Download Images Automatically check box
View call logs in the Messages application
Stop displaying recent contacts in email address fields
Storing and forwarding email
Clear the Confirm Delete check box Press the key Save
About email filters
Email filters
Clear the Save Copy In Sent Folder check box
Clear the Send Email to Handheld check box
Create an email filter
Create an email filter based on a contact or subject
Options for email filters
Change, prioritize, or delete an email filter
Turn on an email filter
Synchronizing email
Reconcile email over the wireless network
About synchronization
Change the Delete On field to Mailbox & Handheld
About synchronization conflicts
Manage email reconciliation conflicts
Press the key Purge Deleted Items
About PIN messages
PIN messages
Find your PIN
Composing and sending PIN messages
Set an importance level for received PIN messages
Create a link for a PIN
Viewing and replying to PIN messages
View filed messages
Select the Display PIN Messages in Red check box
Set how long your device stores messages
PIN message options
About text messages
Text messages
Send a text message
Composing and sending text messages
Set whether pressing the Enter key sends text messages
Press the key Compose Text Message
Attach a file to a text message
Forward a text message
Set the importance level for text messages that you send
Picture Video Location Audio Voice Note Contact Appointment
Delete the history from a text message
Viewing and replying to text messages
Save a media file from a text message
Highlight the message Press the key Delete
Add an appointment to your calendar from a text message
Save a vCard contact attachment from a message
Change how your text messages look
Show names in the history of text messages
Options for text messages
Stop receiving text messages when roaming
Block text messages
Store text messages on your SIM card
Turn off AutoText for text messages
Set a wireless network type for sending text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Block incoming messages
Security options for messages
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Press the key Reset Count or Reset All Counts
Reset a blocked message counter
Add a contact to your allowed sender list
Add Email Address Add Phone Number Add PIN
About files and attachments
Attachments
Open a file or an attachment
Save a file or an attachment
Open a link in a file or an attachment
Send a file as an attachment
Set font options for a file or an attachment
View properties for a file
VCard contact attachments
MIME-protected messages
MIME-protected message basics
About vCard contact attachments
Encrypt a message with a pass phrase
Sign or encrypt a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
MIME-protected message status
Indicator Description
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the default message classification
Change the default signing and encryption option
Click Device Advanced System Settings Default Services
About message classifications
Click Security S/MIME Change the Message Viewer Icons field
Change the size of S/MIME indicators in messages
IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
About IBM Lotus Notes native encrypted messages
Prerequisites IBM Lotus Notes native encryption
PGP protected messages
Encrypt a message using IBM Lotus Notes native encryption
PGP protected message basics
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Digital signature indicators for PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
PGP protected message options
Change the Default Key field Press the key Save
Change your signing and encryption key
Click Security PGP
Change the encryption algorithms for PGP protected messages
Change the size of PGP indicators in messages
Click Security PGP Change the Message Viewer Icons field
103
Troubleshooting PGP protected messages
File and attachment shortcuts
Cannot send messages
Troubleshooting Messages
Am not receiving messages
Am not receiving email from personal folders on my computer
Resend the message
Cannot send text messages
Cannot file email
Am not receiving text messages
Some messages no longer appear on my device
Some email folders appear dimmed
Html email messages do not appear correctly
Email filters are not working correctly
Cannot turn on cell broadcasting
Cannot attach a file to a text message
Skipped content bar appears in a document
111
Question mark appears on a slide
File basics
Files
Search for a file that is saved on your device
Save a file from your organizations network to your device
113
Move, rename, or delete a file
Managing files and attachments
View the content of a cell
View the table of contents in a document
View tracked changes in a document
Move around a spreadsheet
Switch slides
Switch presentation views
Change the size of a column
Set display options for a spreadsheet
Slide view 117
Save a slide
Troubleshooting Attachments
Music
Media
Play a media file
Shuffle or repeat songs
Create a standard or an automatic playlist
Playlists
Add the song that is playing to a playlist
Change the order of songs in a playlist
Amplify the volume using the audio boost feature
Improve sound quality for media files
Rename or delete a playlist
Podcasts
Change the Close Media Player When Inactive field
Rename, move, copy, or delete an audio file or a video file
View properties for a media file
Adjust the volume
Videos
Keep backlighting on when you play a video
Display closed captions in videos
Clear the Turn Off Auto Backlighting check box
Record a video
Video camera
Turn on video lighting
Camera
Change the video size and format
Change the location for storing videos that you take
Change the camera scene mode
Change the flash setting for pictures that you take
Take a picture
Change the size of pictures that you take
Turn off digital zoom for the camera
Change the autofocus setting
Reduce blurriness in the pictures that you take
Change the review duration of the pictures that you take
Pictures
Change the Warn when pictures remaining drops to field
Change the location for storing pictures that you take
Zoom, pan, or rotate a picture
Change the number of seconds between slides in a slide show
View pictures as a slide show
View pictures in list view or thumbnail view
Create a picture folder
Find a picture that you took with the camera
Voice notes
Record a voice note
Click Import Pictures
132
Ring tones
Cannot change the number of times that my device rings
Storage and media cards
Media storage
About compression
Turn off media card support
About file encryption
Turn on encryption
Create a picture folder
Picture folders
Import pictures to the Pictures application
Find a picture that you took with the camera
Transferring and downloading media files
About transferring and synchronizing media files
137
Receive a media file using Bluetooth technology
Send a media file
138
Device 139
Supported audio and video file formats
Troubleshooting Media
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Flash dims or turns off
Cannot save media files
Cannot open media files
Cannot find podcasts
My device does not recognize my media card
Media player screen closes
142
About ring tones, sounds, and alerts
Ring tones, sounds, and alerts
Change your ring tone, notifiers, or reminders
143
Add a custom profile
Add a contact alert
Silence your device
Flashing LED
Change alarm notification options
Turn on event sounds
Flashing LED color Description
Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
Select the Event Sounds check box Press the key Save
Browser
Browser basics
Browsing web pages
Refresh a web
Move back or forward a web
View a list of web pages that you visited recently
Return to the home
Viewing, copying, and forwarding addresses
Turn on browser shortcuts
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Send a bookmark for a web
RSS feeds
File a bookmark for a web
Add, rename, or delete a bookmark folder for web pages
About RSS feeds
Browser options
Add an RSS feed from the browser
Change your home page or start
Stop blocking pop-ups on web pages
Web Content section, change the Default text encoding field
Change the font size for text on web pages
Set the character encoding for all web pages
Delete browsing information
Browser security
Turn off cookies in the browser
Turn on geolocation in the browser
Click Security Advanced Security Settings TLS
Add a trusted content server
TLS options
Manage browser security
Browser push
About browser push
Browser push options
Turn off browser push
Click Device Advanced System Settings Browser Push
No browser is available on my device
Troubleshooting Browser
Cannot play a song or video on a web
Cannot open a new tab
Calendar
Switch calendar views
Calendar basics
Go to a specific date in the calendar
Switch calendars
Set an alarm in the calendar
Meetings
160
View your calendar when responding to a meeting
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
Check availability of meeting participants
Forward a meeting invitation
Conference call meetings
Delegate a meeting invitation
Send an email message to all meeting participants
Create a conference call meeting from your computer
Create a conference call meeting from your device
Enter a conference call meeting
Example
Synchronizing calendar
Synchronize organizer data over the wireless network
Save your conference call information
About synchronization
About backing up and restoring device data
About synchronization conflicts
165
Manage data synchronization conflicts
Calendar options
Change how the calendar is displayed
Change options for reminders
Change the default calendar
Change how long your device stores calendar entries
Show tasks in the calendar
Cannot set some fields when scheduling appointments
Troubleshooting Calendar
Cannot schedule appointments that span multiple days
Cannot enter a conference call with the Join Now option
169
Contact basics
Contacts
Add a contact
Create a custom contact field
Change or delete a contact
Customizing contacts
Search for a contact in your organizations address book
Add a contact picture for caller ID
About categories
Change or delete a contact picture
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
173
Synchronizing contacts
174
Personal distribution lists
Create a personal distribution list
Change or delete a personal distribution list
Multiple contact lists
Change the default contact list
Contact list options
About multiple contact lists
Troubleshooting Contacts
178
Set the date and time
Clock
Change the clock face
Press the key Save 179
Turn on the alarm
Silence the alarm
Display a second time zone on the clock
Set options for bedside clock mode
Turn on bedside clock mode
Use the timer
Use the stopwatch
Troubleshooting Clock
Change timer notification options
Time on my device is incorrect
182
Create a task or memo
Tasks and memos
Send a task or memo
Change or delete a task or memo
Hide completed tasks
Show tasks in the calendar
Synchronizing tasks and memos
Synchronize organizer data over the wireless network
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Turn off the prompt that appears before you delete items
Typing basics
Typing
Typing input methods
Change the default currency symbol
Typing options
Change your typing style
Turn on key tones
Spelling checker
Turn off trackpad sounds
Set the trackpad sensitivity
Check spelling
Custom dictionary
Change options for checking spelling
About the custom dictionary
Add, change, or delete a word in the custom dictionary
AutoText
Stop adding items to the custom dictionary automatically
About AutoText
Undo an AutoText change
Change or delete an AutoText entry
Cannot check spelling
Troubleshooting Typing
Keyboard
Change the default currency symbol
Assign an application to a Convenience key
Set the cursor speed
No application opens when I press a Convenience key
Troubleshooting Keyboard
Set the trackpad sensitivity
Turn off trackpad sounds
About typing input languages
Language
Change the language
Click Typing and Input Language
Add a display language
Troubleshooting Language
Delete a language
Some characters do not appear correctly on my device
Set options for backlighting
Screen display
Use a picture as your device wallpaper
Change the display font
About organizing application icons
Organizing applications on the Home screen
Add, change, or delete a folder on the Home screen
Move an application icon
Turn on flashing LED notification for wireless coverage
Add a message that appears when your device is locked
Use grayscale or reverse contrast for the screen display
External display
Themes
Switch themes
Review notifications on the external display
About themes
My display changed
Troubleshooting Display
Screen turns off
203
GPS technology
Click Device Location Settings
About GPS technology
Turn on GPS technology
Get your GPS location
Prevent others from tracking your location
Turn off location aiding
Cannot use GPS technology
Troubleshooting GPS technology
Map basics
Maps
Zoom in to or out from a map
Pan a map
View a list of points of interest near a location
Repeat to specify an ending location
Clear a map
View contact information for a point of interest
Add a bookmark for a location or route
Rename a bookmark for a location or route
Change the Backlight Timeout When field
Keep backlighting on when you track your movement
Map options
Set the GPS receiver that you use to track your movement
211
Troubleshooting Maps
Applications
About multitasking
212
About adding applications
About social networking applications
Require your device password before adding an application
About instant messaging applications
Press the key Send 214
Delete an application
Troubleshooting Applications
View properties for an application
View the size of an application database
From a web site Using the BlackBerry Desktop Software
Over the wireless network
BlackBerry Device Software
About updating the BlackBerry Device Software
Click Device Software Updates Update successful
Update the BlackBerry Device Software from a web site
Click Check for Updates
Connect your BlackBerry device to your computer 217
Click Next Finish
Troubleshooting BlackBerry Device Software
User Guide
Wireless coverage indicators
Check what wireless networks your device connects to
Manage Connections
Manage Connections basics
Enabled device
Turn on or turn off data service or set roaming options
Turn on or turn off a network connection
Click Mobile Network Options
Switch wireless networks manually
Check the status of network connections and services
Mobile network
Roaming
Preferred wireless network list
Turn on or turn off data service or set roaming options
About the preferred wireless network list
Change the connection speed for the wireless network
Mobile network options
Change the order of preferred networks
Turn on flashing LED notification for wireless coverage
Troubleshooting Mobile network
Error messages
Possible solutions
About connecting to a Wi-Fi network
Wi-Fi technology
Connect to a Wi-Fi network
Click Set Up Wi-Fi
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Change, move, or delete a saved Wi-Fi network
Turn on the prompt that appears for hotspots
Options for saved Wi-Fi networks
Common options Option Description
WEP options
WPA/WPA2 Enterprise options
WPA/WPA2 Personal options
UMA connection settings
Install a root certificate on your device
Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Wi-Fi technology troubleshooting
About using Wi-Fi with VPN and software tokens
Cannot connect to a Wi-Fi network
Connection permissions for third-party applications
Bluetooth technology
Bluetooth technology basics
About Bluetooth
Pair with a Bluetooth enabled device
Turn on Bluetooth technology
Connect to a paired Bluetooth enabled device
Click Bluetooth Connections Add New Device Search
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Receive a media file using Bluetooth technology
Send a media file
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Bluetooth profiles
Make your BlackBerry device discoverable
Restrict outgoing calls
Change the Contacts Transfer field
Set the Allow outgoing calls field to Never or If Unlocked
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Clear the LED Connection Indicator check box
Turn off a Bluetooth profile
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth devices does not appear
239
Cannot pair with a Bluetooth enabled device
Power and battery
241
Memory and media cards
About compression
About file encryption
Turn on encryption
244
Tips Freeing and conserving storage space
Troubleshooting Storage and media cards
Application memory on my device is low
245
Search for an item
Search
Set the types of items that are included in searches
Search for messages
Message search criteria
Do more with your message search results
Field Description
Search for text in a message, in a file, or on a web
View, change, or delete a saved search
Search for a contact in your organizations address book
Search shortcuts
Set a device password
About the device password
Change the device password
Security
Lock your device when you insert it in the holster
Set a limit for device password attempts
Lock your device
Password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
About encrypting data on your device
Encryption
About file encryption
Turn on encryption
About encryption keys
Set encryption strength
Generate an encryption key
Change the Strength field Press the key Save
Memory cleaning
About memory cleaning
Turn on memory cleaning
Click Security Advanced Security Settings Certificates
To delete sensitive data for all applications, click Clean
Certificates
About certificates
Download a certificate from a certificate authority
About certificate enrollment
Import a certificate or PGP key from a media card
Click Add Certificate to Key Store
View properties for a certificate
Certificate properties
Property Description
View one type of certificate in the certificate list
Certificate status
Send a certificate
Delete a certificate
Press the key Fetch Status or Fetch Chain Status
Change the trust status of a certificate
Revoke a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
Press the key Save 263
Press the key Associate Addresses
PGP keys
Download a PGP key from an LDAP-enabled server
Certificate shortcuts
About PGP keys
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP-enabled server
View properties for a PGP key
PGP key properties
Send a PGP key
Delete a PGP key
Clear the PGP data cache
PGP key status
PGP key status indicators
Check the revocation status of a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options
Change the display name for a PGP key
Press the key Fetch PGP Keys Press the key Options
Certificate servers
Troubleshooting PGP keys
PGP key shortcuts
Add a certificate server
Send connection information for a certificate server
Connection options for Ocsp and CRL servers
Delete a certificate server
Press the key Email Server or PIN Server
Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
Key store
Turn off automatic backup and restore of key store data
Click Security Advanced Security Settings Key Stores
Change the refresh rate for certificate revocation lists
Turn on two-factor authentication
About using a smart card with your device
Smart cards
Press the key Save 273
Turn off smart password entry
About smart password entry
Change the Lock On Card Removal field to Enabled
Set the Smart Password Entry field to Disabled
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Store the passphrase for your smart card on your device
VPN settings
Turn off notification for smart card connections
About VPN profiles
Verify security software manually
Change the user name and password for a VPN profile
About software tokens
Change the software token for a VPN profile
Turn on safe mode
Reset connection permissions for third-party applications
Click Device Advanced System Settings TCP IP
Third-party application control
Turn off a prompt for a third-party application connection
Set permissions for a third-party application
Interaction permissions for third-party applications
Expand Connections, Interactions, or User Data
Data permissions for third-party applications
Troubleshooting Security
Cannot unlock my device using my smart card
Cannot download a certificate
Accept, delete, or restore a service book
Service books and diagnostic reports
Run a diagnostic report
View, submit, or delete a diagnostic report
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
To delete all diagnostic reports, click Delete All
Click Device About Device Versions
Reconcile email over the wireless network
Synchronization
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Troubleshooting Synchronization
Email is not reconciling over the wireless network
287
Am not receiving email from personal folders on my computer
About accessibility options Screen accessibility options
Accessibility options
Change the display font
Use grayscale or reverse contrast for the screen display
Hearing aid mode
Audio and phone accessibility options
Turn on event sounds
Add a contact alert
Voice dialing
TTY support
Highlight an AutoText entry Press the key 292
Typing accessibility options
Type text using the predictive input method
Calculator
Use the calculator
Convert a measurement
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Catching a capsule
Set the paddle speed
Word Mole game basics
Word Mole game
About the Word Mole game
Form a word
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Multiplayer games
Check the stats for a player
Troubleshooting Word Mole
Remove a player
Cannot connect to a multiplayer game
Glossary
BlackBerry enabled device
BlackBerry MDS
Certificate
DSML-enabled server
Mass storage mode
LDAP-enabled server
Ocsp server
Personal certificate
Root certificate
Public key
Triple DES
307
Legal notice
308
Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook
User Guide
United Kingdom Published in Canada 311