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Contents
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Quick Help
Top 10
Set up an email address
Find or hide an application icon
About adding applications
Add or change your signature
Use a picture as your device wallpaper
Supported audio and video file formats
Transfer a file from your computer to your device using your device as a USB memory drive
Open, close, or switch between tabs
Reconcile email over the wireless network
Getting to know your smartphone
Important keys
Select commands using pop-up menus
Tips: Doing things quickly
Applications
Status indicators
Tips: Managing indicators
Feature availability
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Tips
Tips: Finding apps
Tips: Doing things quickly
Tips: Managing indicators
Tips: Extending battery life
Tips: Freeing and conserving storage space
Tips: Keeping your information safe
Tips: Updating your software
Visit the Setup application
Make it yours
Your Home screen
Switch themes
Use a picture as your device wallpaper
Move an application icon
Add, change, or delete a folder on the Home screen
Find or hide an application icon
Add a shortcut to your Home screen or Favorites view
Set the number of icons that appear on the Home screen
Get apps, music, ring tones, pictures, and videos
About adding applications
Transfer a file from your computer to your device using your device as a USB memory drive
Transfer your media files from your computer to your device using BlackBerry Desktop Software
Calls and sound profiles
Change the default volume for calls
Change your ring tone, notifiers, or reminders
Add a contact alert
Set up speed dial for a contact
Typing and trackpad
Set the cursor speed
Set the trackpad sensitivity
Change your typing style
Find more information
Shortcuts
Phone shortcuts
Message shortcuts
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Typing shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Search shortcuts
Map shortcuts
Troubleshooting: Shortcuts
I cannot use a shortcut
Phone
Phone basics
Find your phone number
Make a call
Answer a call
Answer a second call
Mute a call
Place a call on hold
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Emergency calls
About emergency calls and Emergency Callback Mode
Make an emergency call
Volume
Change the default volume for calls
Voice mail
About your voice mail greeting and voice mail password
Check your voice mail
Change the voice mail access number and password
Change how many times your device rings before the call goes to voice mail
Speed dial
Set up speed dial for a contact
Change the contact that is assigned to a speed dial key
Call waiting, call forwarding, and call blocking
Turn on call waiting
About call forwarding
Forward calls
Add, change, or delete a call forwarding number
About call blocking
Block calls
Change the call blocking password
Fixed dialing and smart dialing
About fixed dialing
Turn on fixed dialing
Add, change, or delete a contact in your fixed dialing list
About smart dialing
Set the default country code and area code
Set options for dialing extensions
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Call logs
About call logs
Send a call log
Delete call logs
Add, change, or delete call log notes
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Change how you answer calls when you open the flip
Reset a call timer
About hearing aid mode
Phone shortcuts
Troubleshooting: Phone
I cannot make or receive calls
My phone number appears as Unknown in the Phone application
I cannot check my voice mail
I cannot make calls using a voice command
I cannot change the number of times that my device rings
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Voice commands
Perform an action using a voice command
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Improve voice recognition
Troubleshooting: Voice dialing
I cannot make calls using a voice command
My device does not recognize names or numbers in voice commands
Messages
Email
Set up an email address
Composing and sending email
Send an email
Reply to or forward an email or PIN message
Check spelling
Save a draft of a message
Attach a file to an email
Attach a contact to a message
Add or change your signature
Change the email address that you use to send messages or meeting invitations
Delete the disclaimer from an email
Delete the original text from a reply message
Viewing and replying to email
View an address instead of a display name
Mark a message as opened or unopened
Save a message
About flags
Add, change, or remove a flag
Group email by subject
Use color to differentiate work messages from other messages
Hide sent messages from the message inbox
Hide messages from the Messages application
Filing email
About synchronization of email folders:
File an email:
Add, move, rename, or delete an email folder :
Forward messages from a specific email folder to your device:
Hide filed email from the message inbox:
View filed messages:
Email options
Set an out-of-office reply
Change options for your personal email account
Turn on or turn off read receipts
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Stop displaying recent contacts in email address fields
View call logs in the Messages application
Storing and forwarding email
Set how long your device stores messages:
Stop storing messages sent from your computer on your device:
Email filters
About email filters
Create an email filter
Create an email filter based on a contact or subject
Options for email filters
Turn on an email filter
Change, prioritize, or delete an email filter
Synchronizing email
About synchronization
Reconcile email over the wireless network
Delete email on your device and in your email application on your computer
Empty the deleted items folder on your computer from your device
About synchronization conflicts
Manage email reconciliation conflicts
PIN messages
About PIN messages
Find your PIN
Composing and sending PIN messages
Compose and send a PIN message
Reply to or forward an email or PIN message
Check spelling
Save a draft of a message
Attach a contact to a message
Set an importance level for received PIN messages
Viewing and replying to PIN messages
Save a message
Hide sent messages from the message inbox
PIN message options
Set how long your device stores messages
Open a new message automatically when you remove your device from your holster
Hide the new or unopened message indicator
Text messages
About text messages
Composing and sending text messages
Send a text message
Set whether pressing the Enter key sends text messages
Forward a text message
Attach a file to a text message
Set the importance level for text messages that you send
Request delivery notification or read notification for a text message
Stop a message from sending
Viewing and replying to text messages
Search for text in a message, in a file, or on a web page
View filed messages
Delete the history from a text message
Save a media file from a text message
Save a vCard contact attachment from a message
Add an appointment to your calendar from a text message
Change how your text messages look
Show names in the history of text messages
Options for text messages
Stop receiving text messages when roaming
Block text messages
Store text messages on your SIM card
Set how long your device stores messages
Turn off AutoText for text messages
Set how long your service center attempts to send text messages
Set a wireless network type for sending text messages
Open a new message automatically when you remove your device from your holster
Hide the new or unopened message indicator
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Security options for messages
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Reset a blocked message counter
Attachments
About files and attachments
Open a file or an attachment
Save a file or an attachment
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
View properties for a file
vCard contact attachments
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a message with a pass phrase
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
S/MIME-protected message status
Encryption status indicators
S/MIME-protected message options
Change your signing or encryption certificate
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
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S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
I cannot open an attachment in an encrypted message
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
Prerequisites: IBM Lotus Notes native encryption
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
PGP protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Add a PGP key from an attachment
Attachment indicators in PGP protected messages
PGP protected message status
Encryption status indicators
Digital signature indicators for PGP protected messages
PGP protected message options
Change your signing and encryption key
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Turn off the prompt that appears before a PGP protected message is truncated
Message shortcuts
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Troubleshooting: Messages
I cannot send messages
I am not receiving messages
I am not receiving email from personal folders on my computer
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HTML email messages do not appear correctly
Some email folders appear dimmed
Email filters are not working correctly
I cannot turn on cell broadcasting
I cannot attach a file to a text message
I cannot use a shortcut to view one type of message in a message inbox
A skipped content bar appears in a document
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Files
File basics
About files and attachments
Open a file or an attachment
Save a file or an attachment
Search for a file that is saved on your device
Search for a file that is saved on your organization's network
Save a file from your organization's network to your device
Send a file as an attachment
Open a link in a file or an attachment
Managing files and attachments
View properties for a file
Move, rename, or delete a file
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Save a slide
Troubleshooting: Attachments
Media
Music
Shuffle or repeat songs
Playlists
Create a standard or an automatic playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Rename or delete a playlist
Rename, move, copy, or delete an audio file or a video file
View properties for a media file
Change the amount of time before the media player screen closes
Podcasts
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Videos
Keep backlighting on when you play a video
Display closed captions in videos
Change the amount of time before the media player screen closes
Video camera
Record a video
Turn on video lighting
Change the video size and format
Change the location for storing videos that you take
Camera
Take a picture
Change the flash setting for pictures that you take
Change the camera scene mode
Change the size of pictures that you take
Geotag pictures that you take
Change the autofocus setting
Turn off digital zoom for the camera
Reduce blurriness in the pictures that you take
Change the review duration of the pictures that you take
Pictures
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in list view or thumbnail view
Create a picture folder
Import pictures to the Pictures application
Voice notes
Record a voice note
Ring tones
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Media storage
Storage and media cards
Supported media cards
Repair files stored on your media card or on your device
View the amount of memory used by media files
Turn off media card support
About compression
About file encryption
Turn on encryption
Picture folders
Create a picture folder
Import pictures to the Pictures application
Find a picture that you took with the camera
Transferring and downloading media files
About transferring and synchronizing media files
Transfer a file from your computer to your device using your device as a USB memory drive
Transfer your media files from your computer to your device using BlackBerry Desktop Software
Send a media file
Receive a media file using Bluetooth technology
Supported audio and video file formats
Media shortcuts
Troubleshooting: Media
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
The flash dims or turns off
I cannot save media files
I cannot open media files
My device does not recognize my media card
I cannot find podcasts
The media player screen closes
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Change your ring tone, notifiers, or reminders
Add a custom profile
Add a contact alert
Silence your device
Flashing LED
Change alarm notification options
Turn on event sounds
Troubleshooting: Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
My device is not ringing or vibrating when I receive a call or message
Browser
Browser basics
Browsing web pages
Visit a web page or search the Internet
About tabbed browsing
Page
Turn on browser shortcuts
Viewing, copying, and forwarding addresses
View the address for a web page
Copy an address for a web page, link, or picture
Send a web address
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web page
Change or delete a bookmark for a web page
Send a bookmark for a web page
RSS feeds
About RSS feeds
Add an RSS feed from the browser
Browser options
Change your home page or start page
Turn off JavaScript support
Stop loading images or playing embedded media files on web pages
Stop blocking pop-ups on web pages
Change the font size for text on web pages
Set the character encoding for all web pages
Receive a prompt before you close the browser or stream media from the Internet
Delete browsing information
Browser security
About TLS
TLS options
Manage browser security
Add a trusted content server
Add or change a web site that is associated with a certificate
Browser push
About browser push
Browser push options
Turn off browser push
Browser shortcuts
Troubleshooting: Browser
No browser is available on my device
I cannot play a song or video on a web page
I receive a prompt to switch networks when I stream a song or video
I cannot open a new tab
Calendar
Calendar basics
Switch calendar views
Go to a specific date in the calendar
Schedule a meeting or an appointment
Meetings
Schedule a meeting or an appointment
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Conference call meetings
About conference calls
Create a conference call meeting from your device
Create a conference call meeting from your computer
Enter a conference call meeting
Save your conference call information
Synchronizing calendar
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Calendar options
Change how the calendar is displayed
Change options for reminders
Change options for multiple calendars
Change the default calendar
Calendar shortcuts
Troubleshooting: Calendar
I cannot schedule appointments that span multiple days
I cannot set some fields when scheduling appointments
Some characters in calendar entries do not appear correctly after synchronization
I cannot enter a conference call with the Join Now option
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Contacts
Contact basics
Add a contact
Create a custom contact field
Add a pause or a wait to a phone number
Customizing contacts
Add a contact picture for caller ID
Change or delete a contact picture
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Synchronizing contacts
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Personal distribution lists
Create a personal distribution list
Change or delete a personal distribution list
Multiple contact lists
About multiple contact lists
View a different contact list
Change the default contact list
Contact list options
Troubleshooting: Contacts
Contact list field data is not appearing on my computer
My contact pictures keep changing
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Clock
Set the date and time
Change what appears on the screen when your device is charging
Change the clock face
Display a second time zone on the clock
Turn on the alarm
Silence the alarm
Change alarm notification options
Turn on bedside clock mode
Set options for bedside clock mode
Use the stopwatch
Use the timer
Change timer notification options
Troubleshooting: Clock
The time on my device is incorrect
Tasks and memos
Create a task or memo
Send a task or memo
Change or delete a task or memo
Change the status of a task
Hide completed tasks
Show tasks in the calendar
Synchronizing tasks and memos
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About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Turn off the prompt that appears before you delete items
Typing
Typing basics
Typing input methods
Change your typing style
Find more information about typing in other languages
Typing options
Change the default currency symbol
Spelling checker
Check spelling
Change options for checking spelling
Stop displaying spelling suggestions in the list that appears when you type
Custom dictionary
About the custom dictionary
Add, change, or delete a word in the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
About AutoText
Create an AutoText entry
Change or delete an AutoText entry
Undo an AutoText change
Typing shortcuts
Troubleshooting: Typing
I cannot check spelling
Keyboard
Assign an application to a Convenience key
Change the default currency symbol
Set the cursor speed
Turn on key tones
Set the trackpad sensitivity
Turn off trackpad sounds
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Language
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Screen display
Set options for backlighting
Use a picture as your device wallpaper
Change the display font
Organizing applications on the Home screen
About organizing application icons
Find or hide an application icon
Add, change, or delete a folder on the Home screen
Move an application icon
Add a message that appears when your device is locked
Use grayscale or reverse contrast for the screen display
Turn on flashing LED notification for wireless coverage
External display
Change options for notifications on the external display
Themes
About themes
Switch themes
Troubleshooting: Display
My display changed
No application opens when I press a Convenience key
The screen turns off
GPS technology
About GPS technology
Turn on GPS technology
Set the GPS receiver that you use to track your movement
Get your GPS location
Prevent others from tracking your location
Turn off location aiding
Troubleshooting: GPS technology
I cannot use GPS technology
Maps
Map basics
View a location on a map
View an address on a map using a link
Send a location
Pan a map
Zoom in to or out from a map
View a list of points of interest near a location
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Map options
Keep backlighting on when you track your movement
Set the GPS receiver that you use to track your movement
Map shortcuts
Troubleshooting: Maps
Applications
About multitasking
Keep an application running in the background and switch to another application
Close an application so that it is not running in the background
About adding applications
About social networking applications
About instant messaging applications
Require your device password before adding an application
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BlackBerry Device Software
About updating the BlackBerry Device Software
Update the BlackBerry Device Software over the wireless network
Return to or delete the previous version of the BlackBerry Device Software
Update the BlackBerry Device Software from a web site
Update the BlackBerry Device Software using the BlackBerry Desktop Software
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
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Manage Connections
Manage Connections basics
Check what wireless networks your device connects to
Wireless coverage indicators
Turn on or turn off a network connection
Turn on or turn off data service or set roaming options
Check the status of network connections and services
Mobile network
Roaming
About roaming and international roaming
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Preferred wireless network list
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Delete a wireless network from the preferred wireless network list
Change the order of preferred networks
Mobile network options
Change the connection speed for the wireless network
Turn on flashing LED notification for wireless coverage
Troubleshooting: Mobile network
I cannot connect to the mobile network
Error messages
Data service unavailable :
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Change, move, or delete a saved Wi-Fi network
Prevent your device from connecting to a saved Wi-Fi network
Turn on the prompt that appears for hotspots
Options for saved Wi-Fi networks
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Install a root certificate on your device
UMA connection settings
About using UMA with a Wi-Fi network
Change your UMA connection preferences
Submit a Wi-Fi diagnostic report
Connection permissions for third-party applications
About using Wi-Fi with VPN and software tokens
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network
Bluetooth technology
Bluetooth technology basics
About Bluetooth
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Send a media file
Rename a paired Bluetooth enabled device
Bluetooth technology options
Bluetooth profiles
Prevent your device from making contacts available to other Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Set the message types that your Bluetooth enabled car kit notifies you of
Turn off a Bluetooth profile
Troubleshooting: Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
Power and battery
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Memory and media cards
About compression
About file encryption
Turn on encryption
Tips: Freeing and conserving storage space
Troubleshooting: Storage and media cards
The application memory on my device is low
Search
Search for an item
Set the types of items that are included in searches
Search for messages
Message search criteria
Do more with your message search results
Search for text in a message, in a file, or on a web page
View, change, or delete a saved search
Search for a contact in your organization's address book
Search shortcuts
Security
Security basics
About the device password
Set a device password
Change the device password
Lock your device
Lock your device when you insert it in the holster
Set a limit for device password attempts
Delete device data, third-party applications, or media card files
Password keeper
About the password keeper
Change a password in the password keeper
Add a password to the password keeper
Generate a random password
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Encryption
About encrypting data on your device
About file encryption
Turn on encryption
Set encryption strength
Use a certificate to encrypt the encryption keys on your device
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your device deletes sensitive data from the temporary device memory
Delete sensitive application data from the temporary device memory
Certificates
About certificates
Certificate basics
Download a certificate from an LDAP-enabled server or DSML-enabled server
About certificate enrollment
Download a certificate from a certificate authority
Import a certificate or PGP key that is saved on your device
Import a certificate or PGP key from a media card
View properties for a certificate
Certificate properties
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
Certificate status
Status indicators for certificates and certificate authority profiles
Check the revocation status of a certificate or certificate chain
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Turn off the display name prompt that appears when you add a certificate to the key store
Turn off the fetch status prompt that appears when you add a certificate to the key store
Change how often a certificate authority profile checks certificate status
Certificate shortcuts
PGP keys
About PGP keys
PGP key basics
Download a PGP key from an LDAP-enabled server
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Send a PGP key
Delete a PGP key
Clear the PGP data cache
PGP key status
PGP key status indicators
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key options
Change the display name for a PGP key
Turn off the display name prompt that appears when you add a PGP key to the key store
Turn off the fetch status prompt that appears when you add a PGP key to the key store
PGP key shortcuts
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for OCSP and CRL servers
Connection options for LDAP-enabled servers and DSML-enabled servers
Send connection information for a certificate server
Delete a certificate server
Key store
About the key store
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Add contacts to your Contacts application automatically when you add items to the key store
Change the service that your device uses to download certificates
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
Reject certificate revocation lists from unverified CRL servers
Smart cards
About using a smart card with your device
Turn on two-factor authentication
Import a certificate from a smart card
Lock your device when you remove your smart card from your smart card reader
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites: Using authentication certificates
Use a certificate to authenticate your smart card
Check the status of your authentication certificate automatically
Store the passphrase for your smart card on your device
VPN settings
About VPN profiles
Log in to a VPN
Change the user name and password for a VPN profile
About software tokens
Verify security software manually
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Interaction permissions for third-party applications
Data permissions for third-party applications
Troubleshooting: Security
Service books and diagnostic reports
Accept, delete, or restore a service book
Run a diagnostic report
View, submit, or delete a diagnostic report
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Synchronization
About synchronization
Reconcile email over the wireless network
Delete email on your device and in your email application on your computer
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Empty the deleted items folder on your computer from your device
Troubleshooting: Synchronization
Email is not reconciling over the wireless network
Organizer data is not synchronizing over the wireless network
Contact list field data is not appearing on my computer
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Accessibility options
About accessibility options
Screen accessibility options
Display closed captions in videos
Change the display font
Audio and phone accessibility options
Turn on event sounds
Add a contact alert
Hearing aid mode
About hearing aid mode
TTY support
About TTY support
Turn on TTY support
Voice dialing
Perform an action using a voice command
Typing accessibility options
Change or delete an AutoText entry
Type text using the predictive input method
Change your typing style
Calculator
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
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Word Mole game
Word Mole game basics
About the Word Mole game
Form a word
Word Mole game scoring
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Multiplayer games
Troubleshooting: Word Mole
Glossary
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