Bosch Appliances DVAS Start-upProblems, Resolving Problems, Bosch Security Systems 20 January

DVAS Instruction Manual TroubleshootingEN 39

Start-up Problems

Problem	Solution
The system beeps at power	• Beeping does not mean that the unit is broken. If e-mail is enabled, check the inbox. This will likely provide a clear explanation of
up.		the problem.
	• Current problems can also be found via the GUI interface; click the red X in top right-hand corner of the home page, or check the
		lights on the unit.
LED/Icon	Indication
Power Icon	•	Normally Green.
	• If Red, verify that both power supplies have power, and are switched on. If a power supply has failed, the LED on the power
		supply will not be illuminated, although the blower should still be powered from the surviving power supply.
Fan LED	•	Normally Green.
	• If Red, one or more blowers have failed. There are two blowers in the rear of the unit. The two power supplies have embedded
		blowers. It is possible for the blower to fail, and the power supply continues to work. This will not be apparent by looking at the
		LED. You can Determine if the blower has failed via the web GUI.
Exclaimation Mark LED	•	Normally Green.
	• If Red, the RAID controller has failed, or has a problem. This does not necessarily mean that the controller must be replaced. This
		LED may indicate other faults, such as missing disks or battery errors. Use the web interface to discover the exact nature of the
		problem.
Disk Drive LEDs	• During activity, the Green LED(s) will flicker (on the front panel, corresponding to the disk drive(s).
	• If a failure occurs, the LED in the shape of an exclamation mark will illuminate in Amber.
Resolving Problems
The Bosch Interface indicates	• Determine which disk has failed by its Amber exclamation mark on the front LED panel. Extract the faulty disk and insert a
that a disk has failed, and my		blanking panel into its slot.
data is still online.	• Contact the dealer to obtain a replacement as soon as possible, as the array may be in a critical state. When the replacement
		module arrives, verify that no damage has occurred during transit. Insert the new disk into the empty slot. The DVAS Series disk
		array will detect the new disk, and rebuild to it if the array is critical. If you already had a spare disk, the DVAS Series disk array
		will assign the new disk as a spare too.
A power supply has failed, but	• Do not remove the faulty power supply! If a power supply fails, the surviving power supply will continue to power the blower in the
the system is still operational.		failed power supply. Removing a power supply drastically reduces airflow in the chassis. Contact your dealer regarding a
		replacement power supply (ACCPS). Only remove the failed power supply when the replacement arrives.
The RAID controller has failed.	•	If a RAID controller fails, the data is inaccessible. Your data is safe on the disks until a replacement controller arrives. Data in write
		cache will be lost if a controller fails.
	• Leave the controller in place.
		Contact your dealer for assistance with other inquiries.

Bosch Security Systems 20 January 2004