Bose 3.2.1 manual Troubleshooting

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REFERENCE

Troubleshooting

System issues		What to do
System doesn’t turn on	•	Make sure the Acoustimass® module power cord is inserted securely into the AC (mains) power outlet
		and into the power connector on the Acoustimass module.
	•	Be sure to press a source button (CD•DVD, CBL•SAT, etc.) on the 3•2•1® remote.
	•	Unplug the power cord for 60 seconds, then plug it in again. This allows the unit to reset itself after a
		power surge or power interruption.
	•	For a 230-240V system (used typically in Europe), make sure the power switch on the Acoustimass
		module is turned on ( I ).
	•	For a dual voltage 3•2•1 system only, make sure the voltage setting is correct for your region. If it is set
		to 115V, the system may not operate in a 230V region.
	CAUTION: Do not change the voltage switch from 230V to 115V unless you are certain it is appropriate for
	the power supply in your location.
No sound	• Increase the volume.
	•	Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote control to unmute
		the sound.
	• Be sure that you have pressed the correct source button (CD•DVD, CBL•SAT, etc.) on the 3•2•1 remote.
	•	Check the audio connections for the component you want to play.
	• Connect the FM and AM antennas.
	•	Make sure that the cable between the Acoustimass module and the media center is connected securely.
	• Check connections between the speakers and the Acoustimass module.
	•	Turn off the media center for 60 seconds, then on again, to restore communication between the media
		center and the speakers.
Sound is distorted	•	Make sure speaker cables are not damaged and the connections are secure.
	•	Reduce the volume level on the external device playing through the 3•2•1 system speakers.
Sound is marred by a loud	•	Try plugging your system into a different AC outlet.
hum or buzz	•	Check to see if your media center and its audio input cable are within 3 ft (1 m) of any other electronic or
		electrical device. Some examples are a TV, cable box, VCR, wireless internet router, dimmer switches,
		blinking lights, or microwaves.
	•	Move the media center farther away and notice if the humming still occurs.

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