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| Troubleshooting |
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| Problem | What to do |
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| Sound, but no picture | • Make sure the TV is on. |
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| • When playing a DVD or other video source, make sure the TV is set to the correct video |
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| input. |
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| Remote control is | • Check batteries and their polarity (+ and |
| inconsistent or does not | on page 53. |
| work | • Point the remote control at the media center. |
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| Radio does not work | • Make sure antennas are connected properly. |
| or has poor reception | • Move AM antenna at least 20 inches (50 cm) from the media center. |
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| • Adjust antenna position to improve reception. |
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| • AM antenna must be upright. |
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| • Move antennas farther from TV or other electronic equipment. |
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| • You may be in an area of weak signal coverage. |
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| DVD or CD does not | • Check to see if the Play symbol in the display is lit. |
| play | • After pressing the CD/DVD button, wait a few seconds before pressing Play. |
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| • Make sure the disc is properly inserted |
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| • Eject the disc and try loading it again. |
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| • There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 52. |
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| • The disc may be defective. Try another disc. |
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| • Make sure region codes for both the DVD and player match. See “Check for region code |
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| compatibility” page 5. |
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| FM sound is distorted | • Adjust antenna position to reduce interference. |
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| Sound is distorted | • Make sure speaker cables are not damaged and the connections are secure. |
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| • Reduce the output level from any external audio devices connected to the music center. |
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| • Reduce the input level setting for the connected device in the system menu. |
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| Picture is black and | • Check the video cable connections. |
| white or rolling | • Check the Video Format setting and change to appropriate setting (NTSC or PAL). |
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| See “Video options” on page 47. |
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| You forgot your | • Enter the password 2673 to access the parental controls and create a new password. |
| password |
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Customer service
For additional help in solving problems, contact Bose® Customer Service. Refer to the address list included in the carton.
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