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Hardware Troubleshooting
Troubleshooting the 10/100 PS
Unable to Print
If you are having problems printing, verify that there is communication between the 10/100 Internal PS and the printer. Suggestions include the following:
•Ping the printer to determine the ability to communicate with the printer. See Ping the Printer.
•Or open a Telnet session and send a ZPL command to print a configuration label. See Telnet on page 85 for more information.
•Check obvious error conditions such as head open, out of media, out of ribbon, etc.
•If problems persist, contact Technical Support.
Ping the Printer
To ping the printer, complete these steps:
1.Open a DOS window.
To open a DOS window, click on Start > Run.
2.In the Open text box, type: cmd
3.From the DOS prompt, type:
ping xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP address of the print server
4.See Figure 33. You see a reply from the print server indicating a connection.
Figure 33 • Example of a Successful Ping
If the issue is a communication problem, you would have received an error message.
Y885775 | BradyConnect 10/100 Internal Print Server User Guide | 07/18/2008 |
