TROUBLESHOOTING GUIDE
19
Stove Shuts Off and the Third Light Flashes
Possible Causes: Possible Remedies: (Unplug stove first when possible)
1. The hopper is out of fuel.
Refill the hopper.
2. The air damper is open too far for a low feed setting.
If burning on the low setting, you may need to close down the damper
(push the damper in) to prevent burning the fuel in the burn pot too
quickly.
3. The holes in the burn pot are blocked.
Remove the burn pot and thoroughly clean it.
4. The air inlet, the interior chambers, or exhaust system has a partial
blockage.
Follow all cleaning procedures in the maintenance section of the owner’s
manual.
5. The auger shaft is jammed.
Visually confirm that the auger shaft is not rotating. If it is not, start by
emptying the hopper of fuel. Then pull the auger shaft out of the auger
tube from the front of the stove. Then clear the auger tube of all fuel.
Visually inspect the auger shaft. Make sure the auger flights are securely
attached to the auger shaft. Inspect the shaft for bent flights, burrs, or
broken welds. Also check the auger tube for signs of damage such as
burrs, rough spots, or groves cut into the metal that could have caused a
jam. If the parts appear fine, reinstall the auger in the auger tube per the
instructions in this manual.
6. The auger motor has failed.
Remove the fuel from the hopper and remove the auger shaft from the
auger tube. Apply line voltage to the auger motor. If the motor will not
turn, the motor is bad or the hopper safety switch has failed (see #7
below).
7. The hopper safety switch has failed or hopper is open.
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
8. The Proof of Fire (POF) thermodisc has malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two brown
wires and jumper them. Then plug the stove back in. If the stove comes
on and works, you need to replace the POF thermodisc. This is for testing
only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will
never shut off and if the fire went out the auger will continue to feed
pellets until the hopper is empty if you leave the POF thermodisc
bypassed.
9. The high limit thermodisc has tripped or is defective.
Wait for the stove to cool for about 30 - 45 minutes. It should now
function normally. If not, use the owner’s manual to locate the high limit
thermodisc. To test if the thermodisc is bad, you can bypass it as
described previously for the POF thermodisc.
10. The fuse on the control board has blown.
Remove the control board. On the back side there is one fuse. If it
appears to be bad, replace it with a 5 amp 125 volt fuse. Plug the stove
back in and try to run the unit.