TROUBLESHOOTING GUIDE
21
GLASS “SOOT’S” UP AT A VERY FAST RATE
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: Possible Remedies:
1. Stove or vent pipe is dirty, which restricts airflow through the burn
pot.
Follow all cleaning procedure in the maintenance section of the owner’s
manual.
2. Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according to the
criteria in the owner’s manual.
3. Air damper is set too far in (closed) for a higher heat setting.
Pull the damper farther out away from the side of the stove and try to
operate the unit again.
4. Burn pot holes are blocked.
Remove the burn pot and thoroughly clean it.
5. Air damper is blocked with ash.
Shut down the stove, allow to cool, and thoroughly clean the stove of all
ash.
6. Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burn pot for foreign
material.
7. Circuit board malfunction.
Time the fuel feed light at each setting (after the stove has completed the
startup cycle). Make sure the times match the auger timing chart. If the
auger motor runs constantly, the board is bad.
8. Bad Pellets
(Applies to GLASS “SOOT’S” UP AT A VERY FAST RATE Only)
The brand of corn or pellets, or perhaps the batch being used, may be of
poor quality. If possible, try a different brand of corn or pellets. See
“Proper Fuels” section to insure you are using the proper kind of corn or
pellet. You might also want to try a brand that is made from a different
type of corn or wood (softwood vs. hardwood). Different brands have
different characteristics when being burned.