TROUBLESHOOTING GUIDE
Dirty Burn
∙ GLASS “SOOT’S” UP AT A VERY FAST RATE
∙ FLAME IS LAZY, DARK, AND HAS BLACK TIPS
∙ AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: | Possible Remedies: | |
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1. | Stove or vent pipe is dirty, which restricts airflow through the burn | Follow all cleaning procedure in the maintenance section of the owner’s |
| pot. | manual. |
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2. | Vent pipe installed improperly. | Check to make sure the vent pipe has been installed according to the |
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| criteria in the owner’s manual. |
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3. | Air damper is set too far in (closed) for a higher heat setting. | Pull the damper farther out away from the side of the stove and try to |
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| operate the unit again. |
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4. | Burn pot holes are blocked. | Remove the burn pot and thoroughly clean it. |
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5. | Air damper is blocked with ash. | Shut down the stove, allow to cool, and thoroughly clean the stove of all |
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| ash. |
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6. | Blockage in air intake pipe. | Visually inspect the air intake pipe that leads into the burn pot for foreign |
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| material. |
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7. | Circuit board malfunction. | Time the fuel feed light at each setting (after the stove has completed the |
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| startup cycle). Make sure the times match the auger timing chart. If the |
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| auger motor runs constantly, the board is bad. |
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8. | Bad Pellets | The brand of corn or pellets, or perhaps the batch being used, may be of |
| (Applies to GLASS “SOOT’S” UP AT A VERY FAST RATE Only) | poor quality. If possible, try a different brand of corn or pellets. See |
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| “Proper Fuels” section to insure you are using the proper kind of corn or |
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| pellet. You might also want to try a brand that is made from a different |
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| type of corn or wood (softwood vs. hardwood). Different brands have |
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| different characteristics when being burned. |
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