Scanning Difficulties
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Scanning Difficulties
Difficulty Cause Suggestions
TWAIN or WIA errors
appear when starting
to scan. (Windows®)
TWAIN or WIA driver has not been
chosen as the primary source in your
scanning application.
Make sure the Brother TWAIN or WIA driver is
chosen as the primary source in your scanning
application. For example, in Nuance™
PaperPort™12SE, click Scan Settings and then
Select to select the Brother TWAIN/WIA driver.
TWAIN or ICA errors
appear when starting
to scan. (Macintosh)
TWAIN or ICA driver has not been
chosen as the primary source in your
scanning application.
Make sure the Brother TWAIN driver is chosen as
the primary source.
In PageManager, click File, Select Source and
select the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan
documents using the ICA Scanner Driver.
OCR does not work. The scanner resolution is too low.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
•Increase the scanner resolution by doing one of
the following:
•See Custom Scan Settings to scan using
ControlCenter4 Home Mode (Windows®) and
follow the steps.
•See Change Scan Settings to scan using
ControlCenter4 Advanced Mode (Windows®)
and follow the steps.
• See Change Scan Settings to scan using
ControlCenter2 (Macintosh) and follow the
steps.
•See Change Scan to PC Settings to scan
using the Scan to PC key (Windows®) and
follow the steps.
• See Change Scan Settings to scan using the
Scan to PC key (Macintosh) and follow the
steps.
• See Change Scan Settings to scan using the
Scan to USB key and follow the steps.
•(Macintosh users)
Make sure you have installed Presto!
PageManager from the supplied DVD-ROM on
your computer.
Vertical lines are seen
in the scanned image.
Paper dust has accumulated on the
surface of the glass strips.
Clean the glass strips inside the machine. See
Clean the Scanner.
The scanned image is
missing. •The Document Guides are not
adjusted to fit the width of the
•Adjust the Document Guides to fit the width of
the document. When Scan Size is set to Auto