Scanning Difficulties
file:///C|/Documents%20and%20Settings/mcampbell.AM/My%20Documents/ADS2000solutions/chapter7_5.html[3/11/2013 10:23:51 AM]
•The document is sticky or has a
sticky note on it, which caused an
overlap.
•Use the Carrier Sheet to scan the overlapped
document.
The document is
jammed. •Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
•There are foreign objects in the
document feeder.
•Your document is not acceptable for
the machine.
•Clean the Separation Pad and Pick-up Roller.
See Clean the Scanner.
•Remove any foreign objects or ripped paper from
the document feeder.
•Make sure your document is acceptable for the
machine. See Acceptable Document.
The scan quality is
poor. •Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
•Paper dust has accumulated on the
surface of the glass strips inside the
machine.
•Newspapers or magazines were
scanned with the Bleed Through
Prevention/Base Color Removal
feature and with a low resolution.
•Clean the Separation Pad and Pick-up Roller.
See Clean the Scanner.
•Clean the glass strips inside the machine. See
Clean the Scanner.
•Increase the scanner resolution by doing one of
the following:
•See Custom Scan Settings to scan using
ControlCenter4 Home Mode (Windows®) and
follow the steps.
•See Change Scan Settings to scan using
ControlCenter4 Advanced Mode (Windows®)
and follow the steps.
• See Change Scan Settings to scan using
ControlCenter2 (Macintosh) and follow the
steps.
•See Change Scan to PC Settings to scan
using the Scan to PC key (Windows®) and
follow the steps.
• See Change Scan Settings to scan using the
Scan to PC key (Macintosh) and follow the
steps.
• See Change Scan Settings to scan using the
Scan to USB key and follow the steps.
The machine pauses
for about 3 seconds
between each page
when scanning.
The machine has entered motor save
mode. If you scan continuously, the
internal temperature of the machine
may increase, causing the machine to
enter motor save mode.
Note
The length of the pause may vary
depending on the scanning
conditions.
This is normal and you may continue to scan. If you
scan continuously, the internal temperature of the
machine may increase, causing the machine to
enter motor save mode.