APPENDIX
Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at " http://solutions.brother.com ".
If the problem persists, contact your dealer or the nearest authorized service center.
Symptom | Probable Cause | Remedy | Reference | |
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| The machine is not turned on. | Turn on the machine. | page 18 | |
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| The start/stop button was not | Press the start/stop button. | page 59 | |
| pressed. | |||
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The machine does | The presser foot lever is raised. | Lower the presser foot lever. | page 59 | |
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not operate. | The bobbin winder shaft is on the | Slide the bobbin winder shaft to the | page 33 | |
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| right side after winding the | |||
| left. | |||
| bobbin. |
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| The embroidery unit is not | Attach the embroidery unit. | page 19 | |
| attached on the machine. | |||
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| The needle is incorrectly installed. | Correctly install the needle. |
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| The needle clamp screw is loose. | Use the screwdriver to firmly tighten | page 28 | |
| the screw. | |||
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| The needle is bent or blunt. | Replace the needle. |
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| The upper thread tension is too | Loosen the upper thread tension. | page 64 | |
| tight. | |||
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| The spool is incorrectly installed. | Correctly install the spool. | page 37 | |
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| The area around the hole in the | Replace the needle plate. Contact |
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| needle plate is scratched, or has a | your dealer or the nearest authorized | - | |
The needle breaks. | burr on it. | service center. |
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The area around the hole in the | Replace the embroidery foot. Contact |
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| embroidery foot is scratched, or | your dealer or the nearest authorized | - | |
| has a burr on it. | service center. |
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| The bobbin case is scratched, or | Replace the bobbin case. Contact |
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| your dealer or the nearest authorized | - | ||
| has a burr on it. | |||
| service center. |
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| Incorrect bobbins will not work |
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| A bobbin designed specifically for | properly. Only use a bobbin | page 29 | |
| this machine is not used. | designed specifically for this | ||
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| machine. |
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| The upper thread was not | Correct the upper threading. | page 38 | |
| threaded correctly. | |||
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| The upper thread was not |
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| threaded correctly (for example, |
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The upper thread | the spool is not installed correctly, | Correct the upper threading. |
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the spool cap is too big for the | Use the spool cap that best fits the | page 37 | ||
breaks. | ||||
spool being used, or the thread | size of the spool being used. |
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| has come out of the needle bar |
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| thread guide.) |
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