Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Poor print quality

Use only Genuine Brother Consumables as ink from other manufactures can

 

 

cause print quality problems.

 

 

 

 

 

Check the print quality. (See Checking the print quality on page 88.)

 

 

 

 

 

Make sure that the Media Type setting in the printer driver or the Paper Type

 

 

setting in the machine’s menu matches the type of paper you are using.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

 

User's Guide on the CD-ROM and Paper Type on page 21.)

 

 

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

 

„ The expiration date written on the cartridge package has passed.

 

 

(Genuine Brother Innobella™ Ink Brother Original cartridges stay usable for

 

 

up to two years if kept in their original packaging.)

 

 

„ The ink cartridge was in your machine over for six months.

 

 

„ The ink cartridge may not have been stored correctly before use.

 

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

 

media on page 16.)

 

 

 

 

 

The recommended environment for your machine is between 20 °C to 33 °C.

 

 

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 87.)

 

or graphics.

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

 

 

Try using the correct types of paper. (See Acceptable paper and other print media

 

 

on page 16.)

 

 

 

 

 

If you want to print on Photo L or 10 ⋅ 15 cm paper, make sure you use the photo

B

 

paper tray. (See Loading photo paper on page 13.)

 

 

 

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 87.)

 

 

 

 

Characters and lines are stacked.

Check the printing alignment. (See Checking the print alignment on page 89.)

 

 

 

 

Printed text or images are skewed.

Make sure the paper is loaded correctly in the paper tray and the paper side

 

 

guides are adjusted correctly. (See Loading paper and other print media

 

 

on page 9.)

 

 

 

 

 

Make sure the Jam Clear Cover is closed correctly.

 

 

 

 

Smudged stain at the top centre of

Make sure the paper is not too thick or curled. (See Acceptable paper and other

 

the printed page.

print media on page 16.)

 

 

 

 

Smudged stain at the right or left

Make sure the paper is not curled when you print on the back side of the paper

 

corner of the printed page.

with the Print Odd Pages and Print Even Pages settings.

 

 

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable

 

to run.

paper and other print media on page 16.) Don't handle the paper until the ink is

 

 

dry.

 

 

 

 

 

If you are using photo paper, make sure that you have set the correct paper type.

 

 

If you are printing a photo from your PC, set the Media Type in the Basic tab of

 

 

the printer driver.

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s

 

or at the bottom of the page.

printer platen on page 86.)

 

 

 

 

 

Make sure you are using the paper support flap. (See Loading paper and other

 

 

print media on page 9.)

 

 

 

 

The machine prints dense lines on

Check Reverse Order in the Basic tab of the printer driver.

 

the page.

 

 

 

 

 

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