Troubleshooting and Routine Maintenance

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

B&W Print Only

One or more of the colour ink

Replace the ink cartridges. (See Replacing

 

cartridges have reached the end

the ink cartridges on page 82.)

 

of their life.

 

 

You can use the machine in

 

 

black & white mode for

 

 

approximately four weeks

 

 

depending on the number of

 

 

pages you print.

 

 

While this message appears on

 

 

the LCD, each operation works in

 

 

the following way:

 

„Printing

If you click Greyscale in the

 

Advanced tab of the printer

B

driver you can use the

machine as a monochrome

 

printer.

 

 

„ Copying

 

 

If the paper type is set to

 

 

Plain Paper or

 

 

Inkjet Paper you can

 

 

make copies in monochrome.

 

 

If the paper type is set to

 

 

Other Glossy or

 

 

Brother BP71, the machine

 

 

will stop all print operations. If

 

 

you unplug the machine, or take

 

 

out the ink cartridge, you cannot

 

 

use the machine until you

 

 

change to a new ink cartridge.

 

 

 

 

Cannot Detect

You installed a new ink cartridge

Take out the new ink cartridge and

 

too quickly and the machine did

re-install it slowly.

 

not detect it.

 

 

 

 

 

If you are using non Brother

Replace the cartridge with a Brother

 

Original ink the machine may not

Original ink cartridge. If the error message

 

detect the ink cartridge.

remains, contact your Brother dealer.

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