Difficulties | Suggestions |
The machine does not load paper. | If there is no paper, load a new stack of paper into the paper tray. |
The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
| stack over and put it back into the paper tray. |
| Reduce the amount of paper in the paper tray, and then try again. |
| Check that the MP tray mode is not chosen in the printer driver. |
| If the LCD shows Paper Jam message and you still have a problem, see |
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The machine does not feed paper | Fan the paper well and put it back in the tray firmly. |
from the MP tray. | Make sure that MP tray mode is chosen in the printer driver. |
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How do I print on envelopes? | You can load envelopes from the MP tray. Your application must be set up to print |
| the envelope size you are using. This is usually done in the Page Setup or |
| Document Setup menu of your application. (See your application’s manual for |
| more information.) |
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The scanned documents jam on | Make sure your document is not too thin or too thick and are correctly loaded |
the ADF output tray. | in the ADF. (See Loading documents on page 18.) |
| Use the scanner glass to scan the document. |
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What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
| envelopes, labels and transparencies that are made for laser machines. (For |
| details, see Acceptable paper and other print media on page 13.) |
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There is a paper jam. | (See Paper jams on page 71.) |
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| Print quality difficulties |
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Difficulties | Suggestions |
Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
| paper could cause this problem. Try turning over the stack of paper in the |
| paper tray. |
| Make sure that you choose the Paper Type that suits the print media type you |
| are using. (See Acceptable paper and other print media on page 13.) |
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Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
| or the print media may be too thick or have a rough surface. (See Acceptable |
| paper and other print media on page 13 and Basic tab in the Software User’s |
| Guide on the |
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Printouts are too light. | If this problem occurs when making copies, set Toner Save mode to Off in the |
| machine menu settings. (See Toner Save on page 22.) |
| Set Toner Save mode to Off in the Advanced tab in the printer driver. (See |
| Advanced tab in the Software User’s Guide on the |
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