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| Troubleshooting and routine maintenance |
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Error Message | Cause | Action |
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Document Jam | The document was not inserted | See Document jams on page 70 or Using |
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| or fed correctly, or the document |
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| scanned from the ADF was too |
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| long. |
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Drum Error | The corona wire on the drum unit | Clean the corona wire on the drum unit. (See |
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| needs to be cleaned. |
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| The drum unit has reached the | Replace the drum unit. (See Replacing the |
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| end of its life. |
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Duplex Disabled | The duplex tray is not installed | Remove the duplex tray and install it again. |
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| properly. |
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Fuser Error | The temperature of fuser unit | Turn the power switch off, wait a few |
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| does not rise at a specified | seconds, and then turn it on again. Leave |
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| temperature within specified time. | the machine for 15 minutes with the power |
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| on. |
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| The fuser unit is too hot. |
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Jam Duplex | The paper is jammed in the | (See Paper jams on page 71.) |
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| duplex tray. |
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Jam Inside | The paper is jammed inside the | (See Paper jams on page 71.) |
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| machine. |
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Jam MP Tray | The paper is jammed in the MP | (See Paper jams on page 71.) |
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| tray of the machine. |
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Jam Rear | The paper is jammed in the back | (See Paper jams on page 71.) |
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| of the machine. |
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Jam Tray 1 | The paper is jammed in the paper | (See Paper jams on page 71.) | |
| tray of the machine. |
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No Paper | The machine is out of paper or | Do one of the following: |
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| paper is not correctly loaded in | Refill the paper in the paper tray or MP |
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| the paper tray. |
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| tray. |
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| Remove the paper and load it again. |
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No Toner | The toner cartridge or the drum |
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| unit and toner cartridge assembly | and toner cartridge assembly. |
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| is not installed properly. |
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No Tray | The paper tray is not completely | Close the paper tray properly. |
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| closed. |
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