Troubleshooting and routine maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Document Jam

The document was not inserted

See Document jams on page 70 or Using

 

 

or fed correctly, or the document

the automatic document feeder (ADF)

 

 

scanned from the ADF was too

on page 18.

 

 

long.

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit. (See

 

 

needs to be cleaned.

Cleaning the corona wire on page 81.)

 

 

 

 

 

 

The drum unit has reached the

Replace the drum unit. (See Replacing the

 

 

end of its life.

drum unit on page 88.)

 

 

 

 

 

Duplex Disabled

The duplex tray is not installed

Remove the duplex tray and install it again.

 

 

properly.

 

 

 

 

 

 

Fuser Error

The temperature of fuser unit

Turn the power switch off, wait a few

 

 

does not rise at a specified

seconds, and then turn it on again. Leave

 

 

temperature within specified time.

the machine for 15 minutes with the power

 

 

 

on.

 

 

The fuser unit is too hot.

 

 

 

 

 

 

 

 

Jam Duplex

The paper is jammed in the

(See Paper jams on page 71.)

 

 

duplex tray.

 

 

 

 

 

 

Jam Inside

The paper is jammed inside the

(See Paper jams on page 71.)

 

 

machine.

 

 

 

 

 

 

Jam MP Tray

The paper is jammed in the MP

(See Paper jams on page 71.)

 

 

tray of the machine.

 

 

 

 

 

 

Jam Rear

The paper is jammed in the back

(See Paper jams on page 71.)

 

 

of the machine.

 

 

 

 

 

C

Jam Tray 1

The paper is jammed in the paper

(See Paper jams on page 71.)

 

tray of the machine.

 

 

 

 

 

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not correctly loaded in

„ Refill the paper in the paper tray or MP

 

 

the paper tray.

 

 

tray.

 

 

 

 

 

 

„ Remove the paper and load it again.

 

 

 

 

 

No Toner

The toner cartridge or the drum

Re-install the toner cartridge or the drum unit

 

 

unit and toner cartridge assembly

and toner cartridge assembly.

 

 

is not installed properly.

 

 

 

 

 

 

No Tray

The paper tray is not completely

Close the paper tray properly.

 

 

closed.

 

 

 

 

 

 

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