Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action | |
20 Sheet Limit | The ADF output tray has reached | Do one of the following: | |
| its maximum capacity. | To send the pages scanned so far to a | |
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| server, press 1.Send. | |
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| To delete the scanned pages, press | |
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| 2.Delete. | |
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| If you send the pages already scanned and | |
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| want to send the remaining pages to a | |
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| server, remove the scanned sheets from the | |
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| ADF output tray and press Start. | |
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Access Error | The device is removed from the | Press Stop/Exit. Reinsert the device and try | |
| USB direct interface while the | to print with Direct Print. | |
| data is processing. |
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Cartridge Error | The toner cartridge is not installed | Pull out the drum unit, take out the toner | |
| correctly. | cartridge and put it back into the drum unit | |
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| again. | |
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Cooling Down | The temperature of the drum unit | Make sure that you can hear the fan in the | |
Wait for a while | or toner cartridge is too hot. The | machine spinning and that the exhaust outlet | |
machine will pause its current | is not blocked by something. | ||
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| print job and go into cooling down | If the fan is spinning, remove any obstacles | |
| mode. During the cooling down | ||
| that surround the exhaust outlet, and then | ||
| mode, you will hear the cooling | ||
| leave the machine turned on but do not use | ||
| fan running while the LCD shows | ||
| it for several minutes. | ||
| Cooling Down, and | ||
| If the fan is not spinning disconnect the | ||
| Wait for a while. | ||
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| machine from the power for several minutes, | |
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| then reconnect it. | |
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Cover is Open | The front cover is not closed | Close the front cover of the machine. | |
| completely. |
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Cover is Open | The fuser cover is not closed | Close the fuser cover of the machine. | |
| completely or paper was jammed | Make sure paper is not jammed inside | |
| in the back of the machine when | ||
| the back of the machine, and then close | ||
| you turned on the power. | ||
| the fuser cover and press Start. | ||
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| The ADF is open while loading a | Close the ADF cover of the machine and | |
| document. | press Stop/Exit. | |
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Cover is Open | The ADF cover is not closed | Close the ADF cover of the machine and | |
| completely. | press Stop/Exit. | |
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