B Troubleshooting
Error and Maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message | Cause |
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B&W Print Only | One or more of the color ink cartridges |
| Replace the ink cartridges. (See | |||
Replace XX Ink | have reached the end of their life. |
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You can use the machine in |
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| black & white mode for approximately |
| Note |
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| four weeks depending on the number |
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| of pages you print. |
| The machine will stop all print | ||
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| While this message appears on the |
| operations and you will not be able to | ||
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| use the machine until you change to a | |||
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| LCD, each operation works in the |
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| new ink cartridge in the following | |||
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| following way: |
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| Printing |
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| • If you unplug the machine or take | |||
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| If you choose Grayscale in the |
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| out the ink cartridge. | |||
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| Advanced tab of the printer driver |
| • If the paper type is set to anything | ||
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| you can use the machine as a |
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| except Plain Paper or | |||
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| black & white printer. |
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| Copying |
| Inkjet Paper. | ||
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| • (Windows®) If you check | |||
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| If the paper type is set to |
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| Slow Drying Paper in the Basic | |||
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| Plain Paper or Inkjet Paper |
| tab of the printer driver. | ||
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| you can make copies in |
| (Macintosh) If you check | ||
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| black & white. |
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| Slow Drying Paper in the | |||
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| Print Settings of the printer driver. | ||
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Cannot Detect | You installed a new ink cartridge too |
| Take out the new ink cartridge and | |||
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| quickly and the machine did not detect |
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| it. |
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| An ink cartridge is not installed |
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| properly. |
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| If you are not using Genuine Brother |
| Use a new Genuine Brother | ||
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| Innobella™ ink the machine may not |
| Innobella™ Ink Cartridge. If the error | ||
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| detect the ink cartridge. |
| is not cleared, call Brother Customer | ||
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| Service. | ||
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Cannot Print | One or more of the ink cartridges have |
| Replace the ink cartridges. (See | |||
Replace XX Ink | reached the end of their life. The |
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machine will stop all print operations. |
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