Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

No Cartridge

An ink cartridge is not installed

Take out the new ink cartridge and re-

 

 

properly.

install it slowly until it clicks. (See

 

 

 

Replacing the ink cartridges

 

 

 

uu page 26.)

 

 

 

 

 

No Paper Fed

The machine is out of paper or paper

Do one of the following:

 

 

is not properly loaded in the paper

Refill the paper in the paper tray,

 

 

tray.

 

 

and then press Black Start or

 

 

 

 

 

 

Color Start.

 

 

 

Remove and reload the paper,

 

 

 

then press Black Start or

 

 

 

Color Start. (See Loading paper

 

 

 

and other print media uu page 8.)

 

 

 

 

 

 

The paper is jammed in the machine.

Remove the jammed paper by

 

 

 

following the steps in Printer jam or

 

 

 

paper jam uu page 36.

 

 

 

 

 

 

Paper dust has accumulated on the

Clean the paper pick-up rollers.

 

 

surface of the paper pick-up rollers.

(uuAdvanced User’s Guide: Cleaning

 

 

 

the paper pick-up rollers)

 

 

 

 

 

 

The Jam Clear Cover is not closed

Check the Jam Clear Cover is closed

 

 

properly.

evenly at both ends. (See Printer jam

B

 

 

or paper jam uu page 36.)

Out of Memory

The machine's memory is full.

If a copy operation is in process

 

 

 

Press Stop/Exit and wait until the

 

 

 

other operations that are in progress

 

 

 

finish, and then try again.

 

 

 

 

 

Paper Jam

The paper is jammed in the machine.

Remove the jammed paper by

 

 

 

following the steps in Printer jam or

 

 

 

paper jam uu page 36.

 

 

 

Make sure the paper length guide is

 

 

 

set to the correct paper size. DO NOT

 

 

 

extend the paper tray when you load

 

 

 

A5 or smaller size paper.

 

 

 

 

 

Wrong Paper Size

The Paper Size setting does not

1 Check that the paper size you

 

 

match the size of paper in the tray. Or,

choose matches the size of paper

 

 

you did not set the paper guides in the

in the tray. (See Paper Size

 

 

tray to the indicators for the paper size

uu page 14.)

 

 

you are using.

2 Make sure you loaded the paper in

 

 

 

 

 

 

a Portrait position, by setting the

 

 

 

paper guides at the indicators for

 

 

 

your paper size. (See Loading

 

 

 

paper and other print media

 

 

 

uu page 8.)

 

 

 

3 After you have checked the paper

 

 

 

size and the paper position, press

 

 

 

Black Start or Color Start.

 

 

 

 

 

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