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| Troubleshooting |
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Error Message | Cause | Action |
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No Cartridge | An ink cartridge is not installed | Take out the new ink cartridge and re- |
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| properly. | install it slowly until it clicks. (See |
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No Paper Fed | The machine is out of paper or paper | Do one of the following: |
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| is not properly loaded in the paper | Refill the paper in the paper tray, |
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| tray. |
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| and then press Black Start or |
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| Color Start. |
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| Remove and reload the paper, |
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| then press Black Start or |
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| Color Start. (See Loading paper |
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| The paper is jammed in the machine. | Remove the jammed paper by |
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| following the steps in Printer jam or |
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| Paper dust has accumulated on the | Clean the paper |
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| surface of the paper | (uuAdvanced User’s Guide: Cleaning |
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| the paper |
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| The Jam Clear Cover is not closed | Check the Jam Clear Cover is closed |
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| properly. | evenly at both ends. (See Printer jam | B |
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| or paper jam uu page 36.) | |
Out of Memory | The machine's memory is full. | If a copy operation is in process |
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| Press Stop/Exit and wait until the |
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| other operations that are in progress |
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| finish, and then try again. |
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Paper Jam | The paper is jammed in the machine. | Remove the jammed paper by |
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| following the steps in Printer jam or |
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| Make sure the paper length guide is |
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| set to the correct paper size. DO NOT |
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| extend the paper tray when you load |
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| A5 or smaller size paper. |
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Wrong Paper Size | The Paper Size setting does not | 1 Check that the paper size you |
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| match the size of paper in the tray. Or, | choose matches the size of paper |
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| you did not set the paper guides in the | in the tray. (See Paper Size |
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| tray to the indicators for the paper size |
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| you are using. | 2 Make sure you loaded the paper in |
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| a Portrait position, by setting the |
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| paper guides at the indicators for |
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| your paper size. (See Loading |
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| 3 After you have checked the paper |
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| size and the paper position, press |
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| Black Start or Color Start. |
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