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Brother DCP-J140W Troubleshooting, If you are having difficulty with your machine, Printing, Important

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Troubleshooting

Troubleshooting

Important

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the chart and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you are having difficulty with your machine

Printing

Difficulty	Suggestions		B
No printout.	Check the interface cable or wireless connection on both the machine and your		B
	computer. (uuQuick Setup Guide)

	Check that the machine is plugged in and press	to turn the machine on.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges uu page 26.)

Check to see if the LCD is showing an error message. (See Error and Maintenance messages uu page 32.)

If the LCD shows Cannot Print or Replace XX Ink, see Replacing the ink cartridges uu page 26.

Check that the correct printer driver has been installed and chosen.

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User’s Guides and where do I find them (Basic User’s Guide) How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications (Advanced User’s Guide) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Warning LED indications Loading paper and other print media Page Page Loading envelopes and postcards Removing small printouts from the machine Unprintable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the scanner glass Unscannable area How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Page Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Machine Information Checking the serial number Reset functions How to reset the machine On-screen Menu keys programming Page Menu table Network menu Page Menu (continued) Copy Quality Enlarge/Reduce Copy Options SCAN General Page Print media Copy Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Visit us on the World Wide Web http://www.brother.com