Brother DCP-J140W 43

		Troubleshooting

Error Message	Cause	Action
Clean Unable XX	The machine has a mechanical	Open the scanner cover and remove
Init Unable XX	problem.	any foreign objects and paper scraps
Init Unable XX	—OR—	from inside the machine. If the error
Print Unable XX	—OR—	message continues, disconnect the
Print Unable XX	A foreign object such as a paper clip or	message continues, disconnect the
Scan Unable XX	A foreign object such as a paper clip or	machine from the power for several
Scan Unable XX	ripped paper is in the machine.	minutes and reconnect it.
	ripped paper is in the machine.	minutes and reconnect it.

Close Ink Cover	The ink cartridge cover is not	Firmly close the ink cartridge cover
	completely closed.	until it clicks.
Cover is Open	The scanner cover is not completely	Lift the scanner cover and then close it
	closed.	again.
Data Remaining	Print data is left in the machine's	Press Stop/Exit. The machine will
	memory.	cancel the job and clear it from the
		memory. Try to print again.

High Temperature	The print head is too warm.	Allow the machine to cool down.

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User’s Guides and where do I find them (Basic User’s Guide) How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications (Advanced User’s Guide) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Warning LED indications Loading paper and other print media Page Page Loading envelopes and postcards Removing small printouts from the machine Unprintable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the scanner glass Unscannable area How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Page Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Machine Information Checking the serial number Reset functions How to reset the machine On-screen Menu keys programming Page Menu table Network menu Page Menu (continued) Copy Quality Enlarge/Reduce Copy Options SCAN General Page Print media Copy Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Visit us on the World Wide Web http://www.brother.com