| Troubleshooting |
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Printing (continued) |
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Difficulty | Suggestions |
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Ink is smudged or running when | Be sure to check the front and back of the paper. Place the glossy surface (printing |
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using glossy photo paper. | surface) face down. (See Paper Type uu page 14.) |
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| If you use glossy photo paper, make sure that the paper type setting is correct. |
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| Copying Difficulties |
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Difficulty | Suggestions |
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Copies are blank. | Make sure you are loading the document properly. (See Loading documents |
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Fit to Page does not work properly. | Make sure the document is not skewed on the scanner glass. |
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| Reposition the document and try again. |
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| Scanning Difficulties |
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Difficulty | Suggestions |
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TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in |
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starting to scan. (Windows®) | your scanning application. For example, in Nuance™ PaperPort™ 12SE, click |
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| Scan Settings, Select to choose the Brother TWAIN/WIA driver. |
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TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is chosen as the primary source. |
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starting to scan. (Macintosh) | In PageManager, click File, Select Source and choose the Brother TWAIN driver. | B |
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| Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA | |
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| Scanner Driver. uuSoftware User’s Guide: Scanning a document using the ICA |
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| driver (Mac OS X 10.6.x, 10.7.x) |
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OCR does not work. | Try increasing the scanner resolution. |
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| (Macintosh) |
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| Make sure you have finished downloading and installing Presto! PageManager |
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| from: |
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| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
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| Software Difficulties |
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Difficulty | Suggestions |
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Cannot install software or print. | (Windows® only) |
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| Run the Repair |
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| and reinstall the software. |
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“Device Busy” | Make sure the machine is not showing an error message on the LCD. |
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Cannot print images from | To use FaceFilter Studio, you must install the FaceFilter Studio application from |
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FaceFilter Studio. (Windows®) | the |
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| Also, before you start FaceFilter Studio for the first time, you must make sure your |
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| Brother machine is turned on and connected to your computer. This will allow you |
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| to access all the functions of FaceFilter Studio. |
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43 