Troubleshooting

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Ink is smudged or running when

Be sure to check the front and back of the paper. Place the glossy surface (printing

 

using glossy photo paper.

surface) face down. (See Paper Type uu page 14.)

 

 

 

 

 

If you use glossy photo paper, make sure that the paper type setting is correct.

 

 

 

 

Copying Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

 

 

uu page 19.)

 

 

 

 

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass.

 

 

Reposition the document and try again.

 

 

 

 

Scanning Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in

 

starting to scan. (Windows®)

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

 

 

Scan Settings, Select to choose the Brother TWAIN/WIA driver.

 

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is chosen as the primary source.

 

starting to scan. (Macintosh)

In PageManager, click File, Select Source and choose the Brother TWAIN driver.

B

 

 

Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA

 

 

 

Scanner Driver. uuSoftware User’s Guide: Scanning a document using the ICA

 

 

driver (Mac OS X 10.6.x, 10.7.x)

 

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

(Macintosh)

 

 

Make sure you have finished downloading and installing Presto! PageManager

 

 

from:

 

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

 

 

 

 

Software Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Cannot install software or print.

(Windows® only)

 

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

 

and reinstall the software.

 

 

 

 

“Device Busy”

Make sure the machine is not showing an error message on the LCD.

 

 

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

 

FaceFilter Studio. (Windows®)

the CD-ROM supplied with your machine. (uuQuick Setup Guide)

 

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

 

Brother machine is turned on and connected to your computer. This will allow you

 

 

to access all the functions of FaceFilter Studio.

 

 

 

 

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