| Troubleshooting |
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Printing (continued) |
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Difficulty | Suggestions |
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Poor print quality. | Check the print quality. (See Checking the print quality uu page 30.) |
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| Make sure that the Media Type setting in the printer driver or the Paper Type |
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| setting in the machine’s menu matches the type of paper you are using. |
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| See Paper Type uu page 14. |
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| uuSoftware User’s Guide: Printing (Windows®) |
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| uuSoftware User’s Guide: Printing (Macintosh) |
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| Make sure that your ink cartridges are fresh. The following may cause ink to clog: |
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| The expiration date written on the cartridge package has passed. (Genuine |
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| Brother Innobella™ ink cartridges stay usable for up to two years if kept in their |
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| original packaging.) |
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| The ink cartridge has been in your machine for over six months. |
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| The ink cartridge may not have been stored properly before use. |
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| Make sure you are using Genuine Brother Innobella™ Ink. Using |
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| supplies may affect the print quality, hardware performance, and machine |
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| reliability. |
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| Try using the recommended types of paper. |
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| (See Acceptable paper and other print media uu page 15.) |
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| The recommended environment for your machine is between 68 °F to 91 °F |
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| (20 °C to 33 °C). | B |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head uu page 29.) | |
or graphics. |
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Make sure you are using Genuine Brother Innobella™ Ink. |
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| Try using the recommended types of paper. |
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| (See Acceptable paper and other print media uu page 15.) |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head uu page 29.) |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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Characters and lines are blurred. | Check the printing alignment. (See Checking the print alignment uu page 31.) |
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Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guides |
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| are adjusted correctly. (See Loading paper and other print media uu page 8.) |
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| Make sure the Jam Clear Cover is closed properly. |
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Smudge or stain at the top center of | Make sure the paper is not too thick or curled. |
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the printed page. | (See Acceptable paper and other print media uu page 15.) |
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Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable |
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to run. | paper and other print media uu page 15.) Don't handle the paper until the ink is |
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| dry. |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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| If you are using photo paper, make sure that you have set the correct paper type. |
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| If you are printing a photo from your PC, set the Media Type in the printer driver. |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide: |
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or at the bottom of the page. | Cleaning the machine’s printer platen) |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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| Make sure you are using the paper support flap. |
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| (See Loading paper and other print media uu page 8.) |
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The machine prints dense lines on | (Windows® only) |
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the page. | Check Reverse Order in the Basic tab of the printer driver. |
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