Error Messages

Error Message

Cause

Action

 

 

 

 

COVER OPEN

The front cover was not completely

Close the front cover for the drum

PLS CLOSE

closed.

unit.

 

COVER

 

 

 

 

 

 

CHECK

Originals were not inserted or fed

See Original Jams and Paper Jams,

ORIGINAL

properly, or original scanned from

page 14-3.

 

 

ADF was longer than about 40 inches

 

 

 

(90cm).

 

 

 

 

 

MACHINE

DCP has a mechanical problem.

Call Brother Customer Service:

ERROR XX

 

In USA:

1-800-284-4329

 

 

In Canada:

1-877-BROTHER

 

 

In Montreal:

1-514-685-6464

 

 

 

OUT OF

DCP memory capacity has been

Turn off the power, and then turn it

MEMORY

exceeded.

back on. Data remaining in the

(May occur

 

memory of the DCP will be deleted.

when the DCP is

 

• If you have installed the Windows®

used as a

 

driver, try again after setting the True

printer.)

 

Type mode to “Print as Graphics” in

 

 

the PRINT menu of your application

 

 

software.

 

 

 

• Reduce the print resolution or reduce

 

 

the complexity of your document.

 

 

 

PLS OPEN

A page, piece of paper or paper clip,

Open the front cover. If you see any

COVER

etc. may be jammed inside the DCP.

jammed paper or other item, gently

 

 

pull it out, then close the front cover. If

 

 

the error message remains, open and

 

 

close the front cover again. If the DCP

 

 

cannot reset itself, it will display

 

 

MACHINE ERROR XX. Please call

 

 

Brother Customer Service and tell

 

 

them the DCP Error number at:

 

 

In USA:

1-800-284-4329

 

 

In Canada:

1-877-BROTHER

 

 

In Montreal:

1-514-685-6464

 

 

 

 

PAPER JAM

The paper is jammed in the DCP.

See page 14-3.

 

 

 

 

TONER EMPTY

Toner cartridge is not installed.

Reinstall the toner cartridge.

 

—OR—

—OR—

 

 

Toner is used up and printing is not

Replace the toner cartridge with a new

 

possible.

one.

 

 

 

(See page 14-17.)

 

 

 

 

TONER LOW

If the LCD shows TONER LOW,

Order a new toner cartridge now.

 

you can still print.

 

 

 

But the toner is depleted and the DCP

 

 

 

is telling you that the toner will soon

 

 

 

run out.

 

 

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 14 - 2