DIFFICULTY

SUGGESTIONS

The whole page is printed

Clean the DCP’s interior and the primary corona wire of the

black.

drum unit. (See page 14-16.)Also, do not use heat sensitive

 

 

 

 

 

 

 

paper as it will cause this problem. After cleaning, if the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

printed pages are still black or the LCD shows CHANGE

 

 

 

 

 

 

 

DRUM SOON, replace the drum unit with a new one. The

 

 

 

 

 

 

 

drum unit may be damaged.

 

 

Black Page

 

 

 

 

 

 

 

 

 

 

 

Nothing printed on the page.

Make sure that the toner cartridge is not empty. Wipe electric

 

 

 

 

 

 

 

terminals referring to Routine Maintenance and Cleaning the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Drum Unit, on pages 14-14and 14-16.Make sure that a torn

 

 

 

 

 

 

 

piece of paper does not remain on the scanner window.

 

 

 

 

 

 

 

 

 

 

White Page

 

 

 

 

 

 

 

 

 

Printed pages are marked at

Markings may disappear by themselves. Try copying multiple

regular intervals.

pages to clear this problem. Markings may occur if the DCP

 

 

 

 

 

 

 

has not been used for a long time. A possible cause is that the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

surface of the drum is scratched. You must then replace the

 

 

 

 

 

 

 

drum unit with a new one. If the markings do not disappear, it

 

 

 

 

 

 

 

may be that the drum was marked or damaged by excessive

Example of Regular

exposure to light. In this case, replace the drum unit with a

 

 

Marking

 

 

new one.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printed pages are blurred at

Certain environmental conditions such as humidity and high

the center or at either edge.

temperatures may cause this condition to occur. Make sure the

 

 

 

 

 

 

 

DCP is placed on a flat, horizontal surface. Remove the drum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

unit with the toner cartridge installed. Try rocking them from

 

 

 

 

 

 

 

side to side. You may clear a blurred page by wiping the

 

Blurred Page

scanner windows with a clean soft cloth. (See Routine

 

Maintenance and Cleaning the Drum Unit, on pages 14-14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and 14-16.)If a blurred page occurs after cleaning and the

 

 

 

 

 

 

 

LCD shows CHANGE DRUM SOON, replace the drum unit

 

 

 

 

 

 

 

with a new one.

 

 

 

 

 

 

 

 

Ghost images appear on

Adjust the print conditions by changing the Print Density

printed pages.

setting, page 4-2—OR—

 

 

 

 

 

 

 

Rough surfaces or thick media can cause a ghost image. Make

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sure you select the Paper Type that suits the paper in your

 

 

 

 

 

 

 

multi-purpose sheet feeder. (See Paper Type, page 5-6and

 

 

 

 

 

 

 

Media Type, page 8-4.)

 

Ghost Images

 

 

 

 

 

 

 

 

 

 

The drum unit is a consumable item and it is necessary to replace it periodically.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 14 - 10