DIFFICULTY

 

SUGGESTIONS

 

 

 

Print Quality Difficulties

 

 

 

 

 

Printed pages are curled.

 

Thin Paper (17lb-18.4lb) can cause this problem. Make sure

 

 

 

 

you select the Paper Type that suits the paper in your multi-

 

 

 

 

purpose sheet feeder. (See Paper Type, page 5-6and 5-10and

 

 

 

 

Media Type, page 8-4.)

 

 

 

 

 

Printed pages are smeared.

 

Rough surfaces or thick media can cause “smeared pages”

 

 

 

 

—OR—“the toner to smear.” Make sure you select the Paper

 

 

 

 

Type that suits the paper in your multi-purpose sheet feeder.

 

 

 

 

(See Paper Type, page 5-6and 5-10and Media Type, page 8-

 

 

 

4.)

 

 

 

 

 

Printouts are too dark or light.

 

Adjust the print conditions in the Print Density setting. It has

 

 

 

 

been factory set to the middle position. (See Setting the Print

 

 

 

 

Density, page 4-2.)

 

 

 

 

 

Printed pages contain white

 

You may fix this by wiping the scanner window with a clean

stripes.

 

soft cloth. (See Routine Maintenance and Cleaning the Drum

 

 

 

 

Unit, on pages 14-14and 14-16.) If you still see white stripes

 

 

 

 

 

 

 

 

or faint images and the LCD shows CHANGE DRUM

 

 

 

 

SOON, replace the drum unit with a new one. Check the

 

 

 

 

DCP’s environment. Conditions such as humidity and high

White Stripes or Faint

 

 

temperatures may cause this print defect to occur.

lmages

 

 

 

 

 

 

 

 

Printed pages are stained with

 

Clean the DCP’s interior and the primary corona wire of the

toner or have vertical stripes.

 

drum unit. (See Routine Maintenance and Cleaning the Drum

 

 

 

 

Unit, on pages 14-14and 14-16.)Make sure that the tab of the

corona wire is at the Home ( ) position.

 

 

 

 

 

If after cleaning, you still see dark stripes or toner stains and

Dark Stripes or Toner

the LCD shows CHANGE DRUM SOON, replace the drum

unit with a new one.

 

Stains

 

 

 

 

 

 

 

 

Printed pages have white

Make sure that you use paper that meets the specifications.

spots in black text and

Rough surface or thick media can cause the problem. If you

graphic areas.

still see white spots and the LCD shows CHANGE DRUM

 

 

 

 

 

SOON, replace the drum unit with a new one. Check the

 

 

 

 

 

 

 

 

 

 

DCP’s environment; conditions such as high humidity may

 

 

 

 

 

cause this situation to occur.

 

 

 

 

 

 

 

White Spots

 

 

 

 

 

 

 

Toner scatters and stains the

Adjust the print conditions in the Print Density setting.

printed page.

Remove the drum unit and clean the DCP’s interior. (See

 

 

 

 

 

Routine Maintenance and Cleaning the Drum Unit, on pages

 

 

 

 

 

 

 

 

 

 

14-14and 14-16.)Make sure that you use paper that meets

 

 

 

 

 

specifications. (See page 2-5.) If you still have scattered toner

 

 

 

 

 

and the LCD shows CHANGE DRUM SOON, replace the

Scattering Toner

drum unit with a new one. Check the DCP’s environment;

 

 

 

 

 

 

 

 

 

 

high temperature and high humidity may cause this condition

 

 

 

 

 

to occur.

14 - 9 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E