DIFFICULTY

SUGGESTIONS

DOS Setup Printing Difficulties

 

 

I cannot print from my

Check that the DOS application software interface settings

application software.

match those of your printer. For example, if you are using a

 

parallel printer cable, you would probably set your DOS

 

software printer port to LPT1. Check for an error message on

 

the LCD.

 

 

The DCP prints, but it prints

This is an indication that your application printer emulation

incorrect information.

setting and the DCP’s printer emulation do not match.

Sometimes it prints a couple

Check your application software to make sure you selected

of characters and then ejects

the correct printer driver. The DCP emulates HP LaserJet IIP.

the pages.

Try setting the DCP to HP emulation in Remote Printer

 

Console and then select the HP LaserJet IIP printer in your

 

application software.

 

 

The DCP prints part of my

This is a common problem with database software and

document but does not print

spreadsheet software when they are not correctly set up. The

the last page (The LCD

data has been sent to the printer but the printer did not receive

shows REMAINED

the Page Eject command. Press Reset to eject the page. Then

DATA).

ask your software supplier how to add a Page Eject (or Form

 

Feed) command to the end of your print job.

 

 

How can I change the user

Use the Remote Printer Console (RPC) program.

settings or default settings on

 

the DCP?

 

 

 

Paper Handling Difficulties

 

 

The DCP does not load paper.

Check to see if the CHECK PAPER or PAPER JAM

The LCD shows CHECK

message appears on the LCD. If it is empty, load a new stack

PAPER or PAPER JAM.

of paper into the paper cassette. If there is paper in the paper

 

cassette, make sure it is straight. If the paper is curled, you

 

should straighten it. Sometimes it is helpful to remove the

 

paper, turn the stack over and put it back into the paper

 

cassette. Reduce the amount of paper in the paper cassette,

 

then try again. Check the manual feed mode is not selected in

 

the printer driver.

 

 

The DCP does not feed paper

Reinsert the paper firmly, load one sheet at a time. Make sure

from the manual feed slot.

that manual feed mode is selected in the printer driver.

 

 

How can I load envelopes?

You can load envelopes from the manual feed slot. Your

 

application software must be set up to print the envelope size

 

you are using. This is usually done in the Page Setup or

 

Document Setup menu of your software. Refer to your

 

software application manual.

 

 

What paper can I use?

You can use plain paper, envelopes, transparencies and labels

 

that are made for laser machines. (For information on paper

 

you can use, see Acceptable Paper, page 2-5.)

 

 

How can I clear paper jams?

See Paper Jam, page 14-4.

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 14 - 8