If You Are Having Difficulty with Your DCP

If you think there is a problem with your DCP, make a copy first. If the copy looks good, the problem is probably not your DCP. Check the chart below and follow the troubleshooting tips.

DIFFICULTYSUGGESTIONS

Copy Quality Difficulties

Vertical streaks appear in

Sometimes you may see vertical streaks on your copies. Either

copies.

the scanner or the primary corona wire for printing is dirty.

 

Clean them both. (See pages 14-14and 14-16.)

 

 

General Printing Difficulties

 

 

The DCP does not print.

Check the following:

 

• The DCP is plugged in. (See page 2-8.)

 

• The toner cartridge and drum unit are installed properly.

 

(See page 2-4.)

 

• The interface cable is securely connected between the DCP

 

and computer. (See Quick Setup Guide.)

 

• Check to see if LCD is showing an error message. (See page

 

14-1to 14-2.)

 

 

The DCP prints

Reset the DCP or unplug the electrical cord and plug it back

unexpectedely or it prints

in. Check the primary settings in your application software to

garbage.

make sure it is set up to work with your DCP.

 

 

The DCP cannot print full

The DCP received a very complex print job and could not

pages of a document.

process part of the page. This print may be solved in several

 

ways. If you are using Windows® 95/98/98SE/Me/2000

 

Professional or Windows NT® Workstation Version 4.0 with

 

the supplied printer driver, see the “Windows® Setup Printing

 

Difficulties” section. Try to reduce the complexity of your

 

document or reduce print resolution.

 

 

The DCP prints first couple

Your computer is not recognizing the printer’s input buffer

of pages correctly, then some

full signal. Please make sure to connect the printer cable

pages have text missing.

correctly.

 

 

The DCP cannot print full

Reduce the printer resolution. Reduce the complexity of your

pages of a document.

document and try again. Reduce the graphic quality or the

OUT OF MEMORY

number of font sizes within your application software.

message occurs.

 

 

 

My headers or footers appear

Most laser printers have a restricted area that will not accept

when I view my document on

print. Usually these are the first two lines and last two lines,

the screen but do not show up

leaves 62 printable lines. Adjust the top and bottom margins

when I print them.

in your document to allow for this.

 

 

 

Scanning Difficulties

 

 

TWAIN Errors appear while

Make sure the Brother TWAIN Driver is selected as the

scanning.

primary source. In PaperPort®, from the File menu select File,

 

select source, and then highlight the Brother TWAIN Driver

 

and click Select.

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 14 - 6