Troubleshooting
Error message | Cause | Action |
| ||
Calibration failed. Please reboot the | The calibration failed for some rea- | Press and hold the Power button |
| ||
machine. |
|
| son. For example, the Calibration | to turn off the scanner, and press |
|
|
|
| Sheet is not inserted in the correct di- | the Power button to turn on it. |
|
|
|
| rection. | Then, perform the calibration |
|
|
|
|
| again. |
|
|
|
|
| Insert the Calibration Sheet in the |
|
|
|
|
| correct direction. |
|
|
|
|
| • To perform the calibration using |
|
|
|
|
| the control panel, see Calibration |
|
|
|
|
|
| |
|
|
|
|
| |
|
|
|
| • For Windows®: to perform the cal- |
|
|
|
|
| ibration using software, see Cali- |
|
|
|
|
|
| |
|
|
|
|
| |
|
|
|
| • For Macintosh: to perform the cal- |
|
|
|
|
| ibration using software, see Cali- |
|
|
|
|
|
| |
|
|
|
|
| |
|
|
|
|
|
|
Error Codes |
|
|
| ||
|
|
|
|
|
|
Error Code | Items Description |
| Root cause / Code Purpose | How to restore |
|
E03 | Card full or Card Read / |
| The SD card is full, protected, or cor- | Check the SD card’s protective |
|
| Write error |
| rupt; scanned images cannot be | switch, reinsert the SD card, or insert |
|
|
|
| saved to the SD card. | a new SD card. |
|
|
|
|
|
|
|
E04 | Paper Jam |
| Scan exceeds the maximum length, | Open the top cover and remove the |
|
|
|
| and cannot successfully eject the | document, then close the cover and | 12 |
|
|
| scanned document. | try to scan again. | |
E05 | Missing Scan Data |
| Scanner does not detect a document | Make sure the document is properly |
|
|
|
| in the document feeder slot. | inserted. |
|
|
|
|
|
|
|
E06 | Cover Open |
| The scanner’s top cover is open, or | Close the scanner’s top cover. |
|
|
|
| the top cover sensor has failed. |
|
|
|
|
|
|
|
|
E19 | Calibration Fail |
| The scanner’s internal check failed | Recalibrate the scanner. |
|
|
|
| because of a calibration data error. | • To perform the calibration using |
|
|
|
|
|
| |
|
|
|
| the control panel, see Calibration |
|
|
|
|
|
| |
|
|
|
|
| |
|
|
|
| • For Windows®: to perform the cal- |
|
|
|
|
| ibration using software, see Cali- |
|
|
|
|
|
| |
|
|
|
|
| |
|
|
|
| • For Macintosh: to perform the cali- |
|
|
|
|
| bration using software, see Cali- |
|
|
|
|
|
| |
|
|
|
|
| |
67