Troubleshooting

Troubleshooting

Scanning difficulties

Difficulty

Cause

Suggestions

 

My scanner does not

The supplied Micro USB Cable is not

Make sure the Micro USB Cable is securely con-

 

turn on.

connected securely.

nected to your scanner and computer.

 

 

The battery is low.

Connect the Micro USB Cable to your scanner and

 

 

 

computer to charge the battery.

 

 

 

If you charge the scanner’s battery only a little from

 

 

 

empty battery, you cannot use the scanner. Turn off

 

 

 

the scanner until the battery is charged fully.

 

My computer does not

Causes may vary.

Make sure the Micro USB Cable is securely con-

 

recognize the scanner

 

nected to your scanner and computer. Remove the

 

when it is connected

 

Micro USB Cable and reconnect the Micro USB

 

via the Micro USB

 

Cable to your scanner and computer.

 

Cable.

 

 

 

 

 

 

 

My scanned images

This problem occurs if the scanner is

1. Check the document feeder slot and make sure

 

have black lines run-

not calibrated correctly or if a foreign

that the slot is clear. If foreign objects are found,

 

ning through them,

object, such as a paper clip or ripped

remove them from your scanner.

 

blank spaces, or are of

paper, is stuck in the scanner.

2. Calibrate your scanner (see Scanner Calibration

 

overall bad quality.

 

 

 

on page 58).

 

 

 

 

 

 

If scan quality is not improved after you calibrate

 

 

 

your scanner:

 

 

 

1. Clean the scanner (see Scanner Maintenance on

 

 

 

page 64).

 

 

 

2. Calibrate your scanner again.

 

 

 

 

 

My scanned image is

The Document Guides are not adjusted

Adjust the Document Guide to fit the width of the

12

missing.

to fit the width of the document.

document.

 

 

 

 

 

The settings are not suitable for your

Make sure the document size settings are suitable

 

 

document. For example, a A4 docu-

for your document.

 

 

ment was fed when Letter was selected

For Windows®: see Paper settings on page 29.

 

 

as document size.

For Macintosh: see Paper settings on page 39.

 

 

 

 

 

 

 

 

The scan speed is too

The resolution is not suitable for your

Decrease the scanner resolution.

 

slow.

document.

For Windows®: see Image settings on page 28.

 

 

 

For Macintosh: see Image settings on page 36.

 

 

 

 

 

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