Troubleshooting

Difficulty

Cause

Suggestions

 

My scanner cannot be

The battery has not been inserted.

Insert the battery.

 

turned on or is turned

 

 

 

The battery has been inserted in the

Insert the battery in the correct direction. For more

 

off immediately.

 

wrong direction.

information, see Installing the battery on page 9.

 

 

 

 

 

 

 

 

• The battery is empty.

Do one of the following:

 

 

• The battery is low.

• Slide the scanner’s Wi-Fi®switch to OFF to use

 

 

• The scanner’s Wi-Fi®switch is ON.

the scanner.

 

 

 

• Connect the Micro USB Cable to your scanner

 

 

 

and your computer to use the scanner. If you

 

 

 

cannot turn on the scanner when you press the

 

 

 

Power button, wait for two minutes, and then

 

 

 

press the Power button again.

 

 

 

• Turn off the scanner and connect the Micro USB

 

 

 

Cable to your scanner and your computer until

 

 

 

the battery is charged fully. And then use the

 

 

 

scanner.

 

 

 

 

 

When I set the Wi-Fi®

The battery is low.

Connect the Micro USB Cable to your scanner and

 

switch to ON, the

 

your computer to charge the battery.

 

Wi-Fi®indicator does

 

 

 

The Li-ion battery is not installed.

Install the battery, and then charge it.

 

not turn on.

 

 

 

 

 

 

 

 

I lost the Li-ion battery

Causes may vary.

Contact Brother Mall at

 

or I cannot charge the

 

http://www.brothermall.com.

 

battery.

 

 

 

My computer cannot

The Micro USB Cable is not connected

Connect the Micro USB Cable to your scanner and

 

access the SD card via

to your computer.

your computer.

 

the Micro USB Cable.

 

 

 

Your scanner is in TWAIN mode.

Press the Start / OK button, and then display SD on

 

 

 

 

 

the LCD to change to Mass Storage mode (SD

 

 

 

mode).

 

 

 

 

 

 

The Wi-Fi®switch is set to ON.

Slide the Wi-Fi®switch to OFF.

12

 

A document is being scanned.

When the scanning is finished, wait for the SD

 

 

 

 

card’s folder to be displayed on your computer

 

 

 

screen.

 

 

 

 

 

When I type

Your scanner is in TWAIN mode.

Press the Start / OK button, and then display SD on

 

http://10.10.100.1 to

 

the LCD to change to Mass Storage mode (SD

 

access the home

 

mode).

 

screen in the web

 

 

 

Your scanner is scanning a document.

Display the web browser again when scanning is

 

browser, the scanned

 

 

complete.

 

images stored on the

 

 

 

 

 

scanner’s SD card are

 

 

 

not displayed on the

 

 

 

home screen.

 

 

 

 

 

 

 

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