Troubleshooting

Difficulty

Cause

Suggestions

 

Bleed-through is seen

Your document is too thin.

Check that your document is acceptable (see Doc-

 

in the scanned image.

 

ument Specifications on page 12).

 

 

 

 

 

 

The contrast setting is improper.

Increase the contrast level.

 

 

 

For Windows®: see Image settings on page 28.

 

 

 

For Macintosh: see Image settings on page 36.

 

 

 

 

 

When I want to scan in

You can change only part of the set-

For more information about the settings, see step 4

 

SD mode, is it possible

tings.

of Scanning in SD mode on page 18.

 

to change the paper

 

 

 

size, the image quality,

 

 

 

etc. on my scanner?

 

 

 

 

 

 

 

(DS-920DW only)

The duplex scanning settings are not

Launch DSmobileCapture, click the Image tab,

 

Duplex scanning can-

configured in DSmobileCapture.

and then select the Duplex check box.

 

not be performed.

The scan mode of the scanner is set to

Press the scanner’s 2 side / 1 side button so that 2

 

 

1 side (in SD mode).

appears on the LCD.

 

Software difficulties

 

 

 

 

 

 

Difficulty

Cause

Suggestions

 

When I press Scan in

This error message appears if your

1. Make sure your scanner is connected properly.

 

my scanning software,

scanner isn’t recognized by your com-

2. Confirm that the Micro USB Cable is working and

 

an error message ap-

puter.

 

that it is not frayed or damaged in any way.

 

pears: Please install

 

 

 

If the error still appears after verifying that the Micro

 

scanner or The scan

 

 

was aborted because

 

USB Cable is connected properly, reinstall the

 

the scanner is not

 

scanner driver from the DVD-ROM.

 

powered on or not

 

 

 

connected properly.

 

 

 

I cannot install the

You may not have been given adminis-

Log into Windows® with administrator rights.

12

scanner drivers.

trator privileges.

 

(Windows®)

 

 

 

I cannot install the

You may not have been given adminis-

From Apple menu, select System Preferences >

 

scanner drivers.

trator privileges.

System > Users & Groups. The left pane of the

 

(Macintosh)

 

window will list the current accounts, one of which

 

 

 

should be your name with the word “Admin” under-

 

 

 

neath. If this is not the case, contact your system

 

 

 

administrator.

 

 

 

 

 

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