Troubleshooting

Difficulty

 

Cause

Suggestions

 

The file size is too

 

The size of the file will depend upon

To produce the smallest scan file for a given docu-

 

large.

 

many factors. The physical size of the

ment, use the lowest resolution and Black and

 

 

 

document and the amount of text /

White mode, and scan the smallest area possible.

 

 

 

graphics on each page are factors that

Using the opposite settings (scanned in the highest

 

 

 

will affect the resulting file size. These

resolution, in the Color mode, and scanning the

 

 

 

factors cannot be changed.

largest area possible) will produce the largest-sized

 

 

 

 

file.

 

 

 

 

For Windows®: see Changing DSmobileCapture

 

 

 

 

scan settings (for Windows®) on page 27).

 

 

 

 

For Macintosh: see Changing DSmobileCapture

 

 

 

 

scan settings (for Macintosh) on page 36).

 

Network difficulties

 

 

 

 

 

 

 

 

Difficulty

 

Cause

Suggestions

 

My wireless device

 

The Wi-Fi®switch of the scanner is set

Slide the Wi-Fi®switch to ON.

 

(computer, smart-

 

to OFF.

 

 

phone, tablet, etc.)

 

 

 

 

 

Four or more wireless devices are con-

Disconnect the wireless devices that are already

 

cannot access my

 

 

 

nected to your scanner at a time.

connected to the scanner. Then, try to connect

 

scanner via the wire-

 

 

 

 

three or fewer wireless devices to the scanner.

 

less LAN network.

 

 

 

 

 

 

 

 

Causes may vary.

Set the Wi-Fi®switch to OFF, then set it to ON to

 

 

 

 

 

 

 

reconnect the scanner.

 

 

 

 

 

 

I forgot the login pass-

 

Causes may vary.

Reset the network settings (see Reset network set-

 

word to enter the

 

 

tings on page 57).

 

Home screen on the

 

 

 

 

browser.

 

 

 

 

 

 

 

 

 

Other difficulties

 

12

 

 

 

 

 

 

 

 

Difficulty

 

Cause

Suggestions

 

I do not have or lost

 

Causes may vary.

The special glossy calibration sheet that came with

 

the Calibration Sheet.

 

 

your scanner will give you the best calibration re-

 

 

 

 

sults. To order a new Calibration Sheet, go to Broth-

 

 

 

 

er Mall at http://www.brothermall.com.

 

 

 

 

 

 

I want use a USB hub.

 

Causes may vary.

Use your scanner without connecting to a USB hub.

 

 

 

 

A USB hub may not be able to supply enough pow-

 

 

 

 

er to the scanner.

 

I cannot charge my

 

The scanner is on while you are trying

Turn the scanner off when you charge it.

 

scanner.

 

to charge it.

 

 

 

 

 

 

 

 

 

The Li-ion battery is not installed cor-

Make sure the Li-ion battery is installed in the cor-

 

 

 

rectly.

rect direction (see the Quick Setup Guide).

 

 

 

 

 

 

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