Troubleshooting

Difficulty

Cause

Suggestions

 

My scanner is con-

Your document is not set correctly.

Insert your document until you feel the top edge of

 

nected but it will not

 

the document touch the inside of your scanner.

 

feed my document or

 

 

 

Your document is too thin or too thick.

Check that your document is acceptable (see Doc-

 

do anything else.

 

 

ument Specifications on page 12).

 

 

 

 

 

 

If your document is not the problem:

 

 

 

1. Confirm that the Micro USB Cable connecting

 

 

 

your scanner to your computer is properly con-

 

 

 

nected.

 

 

 

2. Reinstall the scanner driver from the DVD-ROM.

 

 

 

 

 

 

The scanner’s top cover is open.

Close the top cover and start scanning again.

 

 

 

 

 

 

The scanner is turned off because the

Press the Power button to turn on the scanner.

 

 

auto power off function is active.

 

 

 

You are operating the settings menu.

Get out of the settings menu to put the scanner into

 

 

(SD mode only)

standby mode.

 

 

No SD card is inserted in the scanner’s

Insert an SD card into the scanner’s SD card slot.

 

 

SD card slot. (SD mode only)

 

 

 

 

 

 

The document is

Causes may vary.

Open the scanner’s top cover and gently pull out

 

jammed.

 

the document. Make sure that no piece of paper re-

 

 

 

mains in the scanner.

 

 

 

 

 

 

Your document is not acceptable for the

„ Make sure your document is acceptable for the

 

 

machine (for example, if the paper is

machine (see Document Specifications on

 

 

too long).

page 12).

 

 

 

„ Use the supplied Carrier Sheet (see Loading the

 

 

 

Carrier Sheet on page 16).

 

 

 

 

 

My scanner gets

It is normal for your scanner to emit a

If there is a strange smell coming from the scanner

 

warm.

small amount of heat after prolonged

or the scanner feels a little bit hot to the touch, im-

 

 

use.

mediately remove the Micro USB Cable from your

12

 

 

scanner and computer.

The scan quality is

Paper dust has accumulated inside

Clean your scanner (see Scanner Maintenance on

 

poor.

your scanner.

page 64).

 

 

 

 

 

 

Calibration needs to be performed.

Perform the calibration.

 

 

 

• To perform the calibration using the control pan-

 

 

 

el, see Calibration using the control panel on

 

 

 

page 58.

 

 

 

• For Windows®: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Windows®) on page 59.

 

 

 

• For Macintosh: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Macintosh) on page 62.

 

 

 

 

 

 

The scanner resolution is too low.

Increase the scanner resolution.

 

 

 

For Windows®: see Image settings on page 28.

 

 

 

For Macintosh: see Image settings on page 36.

 

 

 

 

 

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