Troubleshooting

Difficulty

Cause

Suggestions

 

Colors in the scanned

The settings are not appropriate for the

Adjust the scanning settings.

 

image are dark.

type of document being scanned.

For Windows®: see Image settings on page 28.

 

 

 

For Macintosh: see Image settings on page 36.

 

 

 

 

 

 

Calibration needs to be performed.

Perform the calibration.

 

 

 

• To perform the calibration using the control pan-

 

 

 

el, see Calibration using the control panel on

 

 

 

page 58.

 

 

 

• For Windows®: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Windows®) on page 59.

 

 

 

• For Macintosh: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Macintosh) on page 62.

 

 

 

 

 

OCR feature does not

The scanner resolution is too low.

Increase the scanner resolution.

 

work.

 

For Windows®: use PaperPort™ 12SE to increase

 

 

 

the resolution.

 

 

 

For Macintosh: use Presto! PageManager 9 to in-

 

 

 

crease the resolution.

 

 

(Windows® users)

Make sure you have installed Nuance PaperPort™

 

 

Nuance PaperPort™ 12SE has not

12SE from the supplied DVD-ROM.

 

 

 

 

 

been installed on your computer.

 

 

 

 

 

 

 

(Macintosh users)

Make sure you have installed Presto! PageMan-

 

 

Presto! PageManager has not been in-

ager from the supplied DVD-ROM.

 

 

stalled on your computer.

 

 

The scanned image is

The scanner’s Document Guide are not

Adjust the Document Guide to fit the width of the

 

skewed (slanted).

adjusted to fit the width of the docu-

document.

12

 

ment.

 

 

 

 

 

White vertical lines or

The scanner is under direct sunlight.

• Move the scanner indoors or to a place without

 

white stripes appear

 

sunlight to avoid the direct sunlight.

 

on the scanned image.

 

• Change the scanner’s direction.

 

 

 

 

 

 

 

 

 

A light source is near the scanner.

• Move the scanner far away from the light source.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZMNOPQRSTUV . 0123456789. abcdefghijklmnopqrstuvwxyzf ghijklmnopqrst .

ABCDEFGHIJKLMNOPQRSTUVWXYZMNOPQRSTUV . 0123456789. abcdefghijklmnopqrstuvwxyzf ghijklmnopqrst .

ABCDEFGHIJKLMNOPQRSTUVWXYZMNOPQRSTUV . 0123456789. abcdefghijklmnopqrstuvwxyzf ghijklmnopqrst .

ABCDEFGHIJKLMNOPQRSTUVWXYZMNOPQRSTUV . 0123456789. abcdefghijklmnopqrstuvwxyzf ghijklmnopqrst .

• Change the scanner’s direction.

 

 

 

 

 

 

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