TROUBLESHOOTING

Problem

Cause

Solution

Page

Embroidery pattern

Fabric is hanging off the table.

If the fabric is hanging off the table during

E-21

does not sew out

 

embroidery, the embroidery unit will not

 

correctly

 

move freely. Place the fabric so that it does

 

 

 

not hang off the table or hold the fabric to

 

 

 

keep it from dragging.

 

 

 

 

 

 

Fabric is snagged or caught on something.

Stop the machine and place the fabric so that

—

 

 

it does not get caught or snagged.

 

 

 

 

 

 

Embroidery frame was removed during sewing

If the presser foot is bumped or the

E-26

 

(for example, to reset the bobbin). The presser

embroidery unit is moved during sewing, the

 

 

foot was bumped or moved while removing or

pattern will not turn out. Be careful when

 

 

attaching the embroidery frame, or the

removing or reattaching the embroidery

 

 

embroidery unit was moved.

frame during sewing.

 

 

 

 

 

 

Stabilizer is incorrectly attached, for example, it

Attach the stabilizer correctly.

E-11

 

is smaller than the embroidery frame.

 

 

 

 

 

 

Loops appear on the

The thread tension is incorrectly set.

Adjust the thread tension.

E-30 to E-32

surface of the fabric

 

 

 

The tension of the upper thread is incorrectly

Use the embroidery needle plate cover.

E-22

when embroidering

set for the combination of the fabric, thread and

 

 

 

 

 

 

pattern being used.

 

 

 

 

 

 

 

The combination of the bobbin case and

Change the bobbin case or bobbin thread so

E-21

 

bobbin thread is incorrect.

that the correct combination is used.

 

 

 

 

 

Embroidery unit does

There is no pattern selected.

Select a pattern.

E-3, E-58

not operate

 

 

 

Main power switch is not turned on.

Turn the main power to ON.

B-21

 

 

 

 

 

 

Embroidery unit is not attached correctly.

Reattach the embroidery unit correctly.

B-64

 

 

 

 

 

Embroidery frame was attached before the unit

Perform the initialization process correctly.

B-64

 

was initialized.

 

 

 

 

 

 

Pointer of embroidery

With thick elastic fabric, the position will be

Manually adjust the position according to the

B-63

foot “W+” with LED

misaligned only at raised parts in the fabric.

thickness of the fabric.

 

pointer does not

 

 

 

With fabric having a very uneven surface, the

The pointer indication should be used only as

B-62

indicate the position

position is not correctly aligned.

a reference.

 

correctly

 

 

 

 

 

 

 

 

Specifying with

The sensor pen has not been calibrated.

Before using the sensor pen for the first time,

B-74

sensor pen cannot be

 

be sure to calibrate it.

 

done accurately

 

 

 

The pen is being held differently than when it

When using the sensor pen, be sure to hold it

B-74

 

 

was calibrated.

at the same angle as when it was calibrated.

 

 

 

The specification location may be misaligned

 

 

 

if the pen is held at a slightly different angle.

 

 

 

In this case, make fine adjustments after

 

 

 

making the selection.

 

 

 

 

 

A

2

Troubleshooting and Maintenance

CAUTION

•This machine is equipped with a thread detection device. If the “Start/Stop” button is pushed before the upper threading is done, the machine will not operate properly. Also, depending on the pattern selected, the machine may feed the fabric even if the needle is raised. This is due to the needle bar release mechanism. At these times, the machine will make a sound different from what is made during normal sewing. This is not the sign of a malfunction.

•If the power is disconnected during sewing:

Turn the main power to OFF and unplug the machine.

If you restart the machine, follow the instructions for operating the machine correctly.

Appendix A-33