TROUBLESHOOTING

Problem

Cause

 

Solution

Page

High-pitched sound

Dust or lint is caught in the feed dogs.

Remove the dust or lint.

A-19

while sewing

 

 

 

 

Pieces of thread are caught in the race.

Clean the race.

 

A-19

 

 

 

 

 

 

 

Upper threading is incorrect.

Check the steps for threading the machine

B-48

 

 

and rethread the machine.

 

 

 

 

 

 

There are scratches on the bobbin case.

Replace the bobbin case, or consult your

A-19

 

 

authorized dealer.

 

 

 

 

 

 

A bobbin designed specifically for this machine

Incorrect bobbins will not work properly. Only

B-45

 

is not used.

use a bobbin designed specifically for this

 

 

 

machine.

 

 

 

 

 

 

Character pattern

Wrong presser foot was used.

Attach the correct presser foot.

S-67

does not turn out

 

 

 

 

Pattern adjustment settings were set

Revise the pattern adjustment settings.

S-82

 

 

incorrectly.

 

 

 

 

 

 

 

 

Did not use a stabilizer material on thin fabrics

Attach a stabilizer material.

S-81

 

or stretch fabrics.

 

 

 

 

 

 

 

 

Thread tension is set incorrectly.

Adjust the thread tension.

S-12, E-30

 

 

 

 

 

Fabric was pulled, pushed or fed at an angle

Sew while guiding the fabric with your hands

S-3

 

while it was being sewn.

so that the fabric is fed in a straight line.

 

 

 

 

 

 

Machine does not

There is no pattern selected.

Select a pattern.

 

S-21, S-77, E-3,

operate

 

 

 

E-58

 

 

 

 

 

“Start/Stop” button was not pushed.

Press the “Start/Stop” button.

B-14

 

 

 

 

 

Main power switch is not turned on.

Turn the main power to ON.

B-21

 

 

 

 

 

Presser foot is not lowered.

Lower the presser foot.

B-14

 

 

 

 

 

“Start/Stop” button was pushed with the foot

Remove the foot controller, or use the foot

S-4

 

controller attached.

controller to operate the machine.

 

 

 

 

 

 

The “Start/Stop” button was pressed while the

Use the foot controller instead of the

B-28, S-4

 

machine is set for the sewing speed controller

“Start/Stop” button to operate the machine,

 

 

to control the zigzag stitch width.

or set the “Width Control” to “OFF” in the

 

 

 

settings screen.

 

 

 

 

 

 

 

 

All keys and buttons have been locked by

Press

to unlock all keys and

B-55, B-57

 

 

 

 

.

buttons.

 

 

 

 

 

 

 

 

 

 

Nothing happens,

The screen has been locked.

Press either of the following keys to unlock

—

even if the LCD

 

the screen.

 

 

display is pressed

 

 

 

 

 

 

 

 

 

 

 

The fabric feeds in the

The feed mechanism is damaged.

Contact your dealer or the nearest authorized

—

opposite direction.

 

service center.

 

 

 

 

 

 

The LCD screen is

Condensation has formed on the LCD screen.

After a while, the cloudiness will disappear.

—

fogged up.

 

 

 

 

 

 

 

 

Embroidery pattern

Thread is twisted.

Use scissors, etc., to cut the twisted thread

A-27

does not sew out

 

and remove it from the race, etc.

 

correctly

 

 

 

 

Fabric was not inserted into the frame correctly

If the fabric is not stretched tight in the frame,

E-14

 

 

(fabric was loose, etc.).

the pattern may turn out poorly or there may

 

 

 

be shrinkage of the pattern. Set the fabric

 

 

 

into the frame correctly.

 

 

 

 

 

 

Stabilizing material was not attached.

Always use stabilizing material, especially

E-11

 

 

with stretch fabrics, lightweight fabrics,

 

 

 

fabrics with a coarse weave, or fabrics that

 

 

 

often cause pattern shrinkage. See your

 

 

 

authorized dealer for the proper stabilizer.

 

 

 

 

 

 

There was an object placed near the machine,

If the frame bumps something during sewing,

E-21

 

and the carriage or embroidery frame hit the

the pattern will turn out poorly. Do not place

 

 

object during sewing.

anything in the area where the frame may

 

 

 

bump it during sewing.

 

 

 

 

 

 

Fabric outside the frame edges interferes with

Reinsert the fabric in the embroidery frame so

E-14

 

the sewing arm, so the embroidery unit cannot

that the excess fabric is away from the

 

 

move.

sewing arm, and rotate the pattern 180

 

 

 

degrees.

 

 

 

 

 

 

 

Fabric is too heavy, so the embroidery unit

Place a large thick book or similar object

—

 

cannot move freely.

under the arm head to lightly lift the heavy

 

 

 

side and keep it level.

 

 

 

 

 

 

A-32