CHAPTER 6 TROUBLESHOOTING
CHAPTER 6 –11
Setting Up the Printer for DOS
Question Recommendation
I cannot print from my
application software. • Check if the DOS application software interface
settings match that of your printer: for example, if
you are using a parallel printer cable, you would
most likely set your DOS software printer port to
LPT1.
• Check to see if the printer has any printer alarms
active.
• If the serial interface is used, make sure that the
RS-232C serial interface is selected with the slide
switch. Make sure that the interface settings are
correctly set up with the proper DIP switches.
Make sure the serial parameters of baud rates,
parity and stop bits match between your application
software and the printer.
The printer prints, but it prints
incorrect information.
Sometimes it prints a couple of
characters and then ejects the
page, etc.
This is an indication that your application printer
emulation setting and the printer’s emulation do not
match. Check in your application software which
printer you have selected to make sure the printer is set
up correctly. Remember this printer emulates three
widely used printer selections: HP LaserJet 5P, Epson
FX-850, and IBM Proprinter XL. Try setting the
printer into HP emulation and then select the HP
LaserJet 5P printer in your application software.
The printer does not print when
I press the Print Screen Key.
(Data lamp On)
Press the panel switch. The data has been sent to the
printer but the printer did not receive the Page Eject
command: print screens do not send this command.
The printer prints the first part
of my document but does not
print the last page.
(Data lamp On)
This was a common problem with database software
and spreadsheet software when not correctly set up.
The data has been sent to the printer but the printer did
not receive the Page Eject command. Press the panel
switch to eject the page. Then check with your
software supplier on how to add a Page Eject (or Form
Feed) command to the end of your print job.
How can I change the User
settings or default settings of
the printer?
Use the remote printer console (RPC) program.