CHAPTER 6 TROUBLESHOOTING
CHAPTER 6 –13
Paper Handling
Question Recommendation
The printer does not load paper. • Check to see if the “Paper Empty” message appears
on your computer screen or the Alarm and Paper
lamps are blinking on the printer control panel. If
so, the multi-purpose sheet feeder may be out of
paper or not properly installed. If it is empty, load a
new stack of paper into the feeder.
• If there is paper in the multi-purpose sheet feeder,
make sure it is straight. If the paper is curled, you
should straighten it before printing. Sometimes it is
helpful to remove the paper, turn the stack over and
put it back into the paper tray.
• Reduce the amount of paper in the multi-purpose
sheet feeder, then try again.
• Clean the paper feed rollers. See “Cleaning the
Paper Feed Rollers” in Chapter 5.
The printer does not load paper
from the manual feed slot. Re-insert the paper firmly, one sheet at a time.
How can I load envelopes? You can load envelopes from either the multi-purpose
sheet feeder 1 or the manual feed slot. Your application
software must be set up correctly to print on the
envelope size you are using. This is usually done in the
page setup or document setup menu of your software.
Refer to your application manual.
What paper can I use? You can use plain paper, envelopes, transparencies,
labels, and organizer paper. For information on loading
paper, see “Paper Handling” in Chapter 2.
How can I clear paper jams? See “PAPER JAMS” in this chapter.